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dperuho
dperuho Calculating status...
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Can't start using Extension Builder 2

Jun 15, 2012 9:38 PM

I've just buy Extension Builder 2, installed it and try to create a project in Flash Builder 4.6.


But the moment I just prompt to login into my Adobe account, I just try it, a popup came up saying "just wait a moment" and then it closed and nothing happen. I'm not logged and I can't continue.

 

Any idea what is happening? I can't wait to start using it.

I'm on OSX 10.7.4.

 

Thank you in advance.

 

Any other way to report this problem?

967 Views   6 Replies   Latest reply: R Grieve, Jun 19, 2012 11:48 AM
 
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  • R Grieve
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    1. R Grieve,
    Jun 16, 2012 12:26 AM   in reply to dperuho
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    I will follow up with you on email to help you resolve the issues you are facing.

     
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  • mx:custom
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    2. mx:custom,
    Jun 18, 2012 6:10 AM   in reply to R Grieve
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    I have the same problem using Flash Builder 4.5 on Windows XP after updating Extension Builder 1.5 to 2.0.

     

    any help would be great.

     
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  • mx:custom
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    3. mx:custom,
    Jun 18, 2012 6:48 AM   in reply to mx:custom
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    same behavior using Flash Builder 4.6 on Windows 7.

     
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  • R Grieve
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    4. R Grieve,
    Jun 18, 2012 6:50 AM   in reply to mx:custom
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    I have sent you a private message to try and help resolve the problems you are facing.

     
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  • R Grieve
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    5. R Grieve,
    Jun 18, 2012 10:04 AM   in reply to R Grieve
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    We understand this is an issue that is affecting some users. We are actively working with the users to determine a resolution once we have any more advice I will post to this forum as well as contacting those users affected.

     
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  • R Grieve
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    6. R Grieve,
    Jun 19, 2012 11:48 AM   in reply to R Grieve
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    There was a bug found in the Adobe Store version of CS Extension Builder 2.0 which prevented users being able to log in. We have, with the help of our customers, been able to identify and resolve the bug. The affected customers have been sent a fix. CS Extension Builder 2.0 will be temporarily unavailable to buy from the Adobe Store until a new build of CS Extension Builder 2.0 containing the fix is posted. This is estimated to be within the next few days.

     

    A trial version of the software is available for any user wishing to use CS Extension Builder.  http://www.adobe.com/products/cs-extension-builder.html

     

    We sincerely apologise for any inconvenience caused to affected customers.

     
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