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PC users can't save PDF form data from form created on Mac

Feb 9, 2012 12:27 PM

Tags: #error #pdf #mac #pc #form #mac_to_pc #cannot_save_form_data

I'm trying to create a PDF form for a client that will be accessing the form on a PC. However, when the client opens the form, a message appears saying that any data filled in the form cannot be saved and the document must be printed. If the client tries to "Save As" a message appears saying the form will be saved without the data. This defeats the whole purpose of using PDF forms.

 

What can I do to allow my client to save data in the form? When I check the permissions on my end, there is no security and no restrictions.

Screen shot 2012-02-09 at 10.24.51 AM.png

Developer environment:

 

  • Acrobat 9 Pro
  • OSX Snow Leopard

 

Client environment:

 

  • Windows 7
  • Acrobat Pro X
 
Replies
  • Currently Being Moderated
    Feb 9, 2012 1:08 PM   in reply to Rudylandnet

    Is it possible that your client is not running Acrobat Pro X as you've

    indicated, but Adobe Reader X? What you describe is the behavior the free

    Reader would exhibit. It's standard behavior is to not allow a user to save

    a filled PDF file. And no, that does not defeat the purpose of a PDF form:

    You can submit the form data e.g. to a server that would then process and

    store that data.

     

    However, there are ways to "reader enable" a form, which would allow the

    client with just the free Reader to fill a form and locally save it.

    Depending on your application, you can do that either with Acrobat Pro, or

    a server based LiveCycle product. Before you get further involved, you need

    a better understanding of the PDF forms eco system and what you can and

    what you cannot do with PDF forms created with these different solutions

    (both from a technical, but also a legal point of view).

     

    Karl Heinz Kremer

    PDF Acrobatics Without a Net

     

    khk@khk.net

    http://www.khkonsulting.com

     
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  • Currently Being Moderated
    Feb 10, 2012 4:46 AM   in reply to Rudylandnet

    Re: PC users can't save PDF form data from form created on Mac

     

    The best solution here is for the customer to have Acrobat Pro as well and do NOT Reader Enable.

     
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  • Currently Being Moderated
    Jun 19, 2012 11:27 AM   in reply to lrosenth

    That's not really a solution. That's just a ploy to get people to buy a piece of software they don't really need.

     
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  • Currently Being Moderated
    Oct 26, 2012 9:21 AM   in reply to inko9nito

    Exactly, I'd buy it just to use for a few minutes, and it's a pretty expensive software, if it was a little bit less expensive I'd consider it.

     

    Wish all my clients used Foxit, it allows to change and save, just adobe has that "no-save" function, no idea why, maybe just to piss me off.

     
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  • Currently Being Moderated
    Oct 26, 2012 9:34 AM   in reply to roclg

    Adobe Reader XI now supports Fill and Save for ANY PDF.

     
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  • Currently Being Moderated
    Nov 28, 2012 10:34 PM   in reply to Rudylandnet

    Step 1

    Click "Start," "All Programs" and click "Adobe Acrobat" to launch the program.

    Step 2

    Click "File," "Open" and click the fillable PDF form you want to make savable. Click "Open."

    Step 3

    Click the "Advanced" menu tab.

    Step 4

    Click "Extend Forms Fill-In & Save In Adobe Reader." This will enable your recipients to fill in your PDF form, type their digital signature and save their electronic responses.

     

    I did this and it worked like a charm!!

     
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  • Currently Being Moderated
    Jun 18, 2013 10:42 AM   in reply to Rudylandnet

    if you are using Adobe Acrobat X to make the form go to the top menu and select File> Save As> Reader Extended PDF> Enable Additional Features. The resulting PDF form can be saved when filled in, if opened in versions of Adobe Reader before XI.

     
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