I was uploading a .folio file an hour ago. Now, I am asked to sign in: https://digitalpublishing.acrobat.com/welcome.html
After signing in, the browser displays the same page to sign in again. Is there somewhere we can track when the updates are taking place?
Now the link goes to this:
We apologize for the inconvenience. We are working hard to make the service available. Please check back shortly.
We are investigating some problems related to tonight's upgrade, and are investigating a means to resolve the issue as quickly as we can.
The problem is manifesting as an intermittent failure in uploading & publishing. The best way to work through the problem is to cancel and retry your efforts to push content into our environment when you see a failure. If your problem persists, sign out and back in to the Folio Producer to start a new session.
Please be assured we are working very hard to find and fix the cause of this problem. We will update this thread when we have a better understanding and a planned fix for the problem. Thanks for your patience.
Yes. We have significant evidence at this point that the issue was resolved. A change was made a little more than 12 hours ago, and the spike of timeout errors has subsided to 0 and has held there since.
Thanks for following up. We appreciate your participation in our forums, and your patience as we work to add features to the platform.
// James Roche
// I was born lucky
Europe, Middle East and Africa