Skip navigation

Digital Publishing Suite

thege033 Calculating status...

Currently Being Moderated

Server Issues?

Jun 19, 2012 12:43 PM

Is anyone else having trouble signing on via folio producer or the folio panel? Could this be due to some v21 maintenance? I'm getting errors on all of our accounts.

1807 Views 22 Replies Latest reply: jamesroche, Jun 20, 2012 11:24 PM

Replies

Currently Being Moderated

1. blasto333,

Calculating status...

Jun 19, 2012 12:47 PM in reply to thege033

Report

Having issues as well

|
Mark as:
Currently Being Moderated

2. MGubarenko,

Jun 19, 2012 12:48 PM in reply to blasto333

Report

yup

|
Mark as:
Currently Being Moderated

3. Navico APAC,

Jun 19, 2012 12:51 PM in reply to thege033

Report

Yup, same here. Are there any official announcement about these periods of downtime?

|
Mark as:
Currently Being Moderated

4. blasto333,

Jun 19, 2012 12:54 PM in reply to Navico APAC

Report

http://health.acrobat.com/

|
Mark as:
Currently Being Moderated

5. April Clark,

Jun 19, 2012 12:59 PM in reply to thege033

Report

I was uploading a .folio file an hour ago. Now, I am asked to sign in: https://digitalpublishing.acrobat.com/welcome.html
After signing in, the browser displays the same page to sign in again. Is there somewhere we can track when the updates are taking place?

|
Mark as:
Currently Being Moderated

6. April Clark,

Jun 19, 2012 1:00 PM in reply to April Clark

Report

Now the link goes to this:
http://brb.acrobat.com/
Acrobat.com is undergoing maintenance
We apologize for the inconvenience. We are working hard to make the service available. Please check back shortly.

|
Mark as:
Currently Being Moderated

7. Kofi _Bonner_BNO,

Jun 19, 2012 1:31 PM in reply to thege033

Report

Our entire office is not able to make any updates - we can't sign in to our accounts either.

|
Mark as:
Currently Being Moderated

8. KG Wong,

Jun 19, 2012 1:36 PM in reply to Kofi _Bonner_BNO

Report

it should be up and running now.

http://health.acrobat.com/

|
Mark as:
Currently Being Moderated

9. Kofi _Bonner_BNO,

Jun 19, 2012 2:04 PM in reply to KG Wong

Report

Excellent - it's working beautifully now! Thanks.

|
Mark as:
3,415 posts
May 29, 2007

Currently Being Moderated

10. Bob Bringhurst,

Jun 19, 2012 2:39 PM in reply to Kofi _Bonner_BNO

Report

That was an unexpected acrobat.com outage. Be prepared for a planned acrobat.com outage that will take place in a little more than 2 hours from now.

|
Mark as:
Currently Being Moderated

11. MarkDGibson,

Jun 19, 2012 6:13 PM in reply to Bob Bringhurst

Report

Does anyone know how long the outage is expected to last? We have an urgent deadline (:

|
Mark as:
3,415 posts
May 29, 2007

Currently Being Moderated

12. Bob Bringhurst,

Jun 19, 2012 6:17 PM in reply to MarkDGibson

Report

It should be done within the next 30 minutes or so.

|
Mark as:
Currently Being Moderated

13. MarkDGibson,

Jun 19, 2012 6:23 PM in reply to Bob Bringhurst

Report

Great thank you

|
Mark as:
3,415 posts
May 29, 2007

Currently Being Moderated

14. Bob Bringhurst,

Jun 19, 2012 7:36 PM in reply to MarkDGibson

Report

Nearly all the tools are services have been updated, but the acrobat.com update is still in progress. The update should finish soon.

|
Mark as:
3,415 posts
May 29, 2007

Currently Being Moderated

15. Bob Bringhurst,

Jun 19, 2012 8:19 PM in reply to Bob Bringhurst

Report

All the tools are updated now.

|
Mark as:
Currently Being Moderated

16. MarkDGibson,

Jun 19, 2012 8:55 PM in reply to Bob Bringhurst

Report

Thanks Bob, the link for the new update in Indesign CS6 is directing us to a broken link. Do you have a correct link you could provide us?

|
Mark as:
3,415 posts
May 29, 2007

Currently Being Moderated

17. Bob Bringhurst,

Jun 19, 2012 9:08 PM in reply to MarkDGibson

Report

The "DPS Desktop Tools" link on the DPS Dashboard works. Or, wait a little longer and choose Help > Updates in InDesign CS6.

|
Mark as:
Currently Being Moderated

18. MarkDGibson,

Jun 19, 2012 9:37 PM in reply to thege033

Report

Hi. We are on a super urgent dedline for two hours and it looks like it has just gone down again. When we are getting server connection errors. Can you please update us as to what is happening?

|
Mark as:
Currently Being Moderated

19. Sara 2,

Jun 20, 2012 12:35 AM in reply to MarkDGibson

Report

Were your issues fixed? Having problems in Australia...

|
Mark as:
Currently Being Moderated

20. jamesroche,

Jun 20, 2012 1:36 AM in reply to Sara 2

Report

We are investigating some problems related to tonight's upgrade, and are investigating a means to resolve the issue as quickly as we can.

The problem is manifesting as an intermittent failure in uploading & publishing. The best way to work through the problem is to cancel and retry your efforts to push content into our environment when you see a failure. If your problem persists, sign out and back in to the Folio Producer to start a new session.

Please be assured we are working very hard to find and fix the cause of this problem. We will update this thread when we have a better understanding and a planned fix for the problem. Thanks for your patience.

|
Mark as:
Currently Being Moderated

21. markc888,

Jun 20, 2012 11:05 PM in reply to jamesroche

Report

Has this issue been resolved yet?

|
Mark as:
Currently Being Moderated

22. jamesroche,

Jun 20, 2012 11:24 PM in reply to markc888

Report

Yes. We have significant evidence at this point that the issue was resolved. A change was made a little more than 12 hours ago, and the spike of timeout errors has subsided to 0 and has held there since.

Thanks for following up. We appreciate your participation in our forums, and your patience as we work to add features to the platform.

// James Roche
// I was born lucky

|
Mark as: