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V21 Builder Panel Update Problems

Jun 19, 2012 4:18 AM

Anyone had any problems with the mandatory update?

 
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  • Bob Bringhurst
    4,640 posts
    May 29, 2007
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    Jun 19, 2012 8:08 AM   in reply to NickWD1688

    The mandatory panel update will not be available until about 7:00 PM PDT (11 or 12 hours from now).

     
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    Jun 20, 2012 3:23 AM   in reply to NickWD1688

    Also had this issue today - I got the message telling me to update but it linked me to the MAY update of the folio builder panel

     

    it downloaded, installed and worked - but I don't think I'm on the right builder

     

    It's great to know that the mandatory update is going swimmingly again after last months cafuffle.

     
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    Jun 20, 2012 3:34 AM   in reply to tim.hughes

    please make sure to grab the latest and right versions from

    digitalpublishing.acrobat.com.

    that seems to be a reliable place to grab the latest tools.

     

    alternatively, you can watch the adobe.com/downloads page for new downloads.

     

    —Johannes

     
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  • Bob Bringhurst
    4,640 posts
    May 29, 2007
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    Jun 20, 2012 5:57 AM   in reply to tim.hughes

    I used the links in the dps help article to update the tools and panel:

     

    http://help.adobe.com/en_US/digitalpubsuite/using/WS67cb9e293e2f1f60-2 1ba9a4512e5e5e0b8d-7ffe.html

     

    Are you using different links?

     
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    Jun 20, 2012 6:02 AM   in reply to NickWD1688

    yes that link is wrong and pointing to the wrong tools from a wrong version

    for the wrong indesign version (at least for CS6). grab the right downloads

    at digitalpublishing.acrobat.com

     

    —Johannes

     
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  • Bob Bringhurst
    4,640 posts
    May 29, 2007
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    Jun 20, 2012 6:52 AM   in reply to NickWD1688

    Were you on CS6 prerelease? We've had a known issue with the link when a prerelease CS6 panel was installed and upgraded to the CS6 GM.

     
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  • Bob Bringhurst
    4,640 posts
    May 29, 2007
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    Jun 20, 2012 8:19 AM   in reply to NickWD1688

    Thanks for letting us know. This is a widely reported bug that the team is trying to fix. The workaround is to use the installation links on the DPS Dashboard, the Adobe Downloads page, or the install help topic.

     
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    Jun 20, 2012 8:54 AM   in reply to NickWD1688

    I downloaded and installed the latest updates for CS5.5, but in InDesign I keep getting a message on the folio builder panel that I need to upgrade. The link goes to the update I just downloaded and installed which is the current one posted yesterday. Seems like InDesign is not recognizing the new plugin. I've tried to reinstall several times, restart my computer and even cleared the PRAM. Anyone else having a similar issue? I also still have CS5 installed on my machine. Might there be some conflict?

     
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    Jun 20, 2012 9:00 AM   in reply to fhdc

    Did you install the Folio Builder panel update?

     

    Please note that there's also a Producer tools update that only updates the folio producing tools.

     
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    Jun 20, 2012 9:21 AM   in reply to Adi Ravid

    Yes. I updated both just to be sure. No luck.

     
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    Jun 20, 2012 10:18 AM   in reply to Bob Bringhurst

    Bob -

     

    forgive me i didn't see this thread til after posting the same issue.

     

    But i am still trapped in the same loop as Nick

     

    Perhaps because I'm on Creative Cloud version of InDesign 6?

     
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  • Bob Bringhurst
    4,640 posts
    May 29, 2007
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    Jun 20, 2012 10:26 AM   in reply to Mike Lipson

    When I chose Help > Updates in ID CS6 this morning, I was prompted to install the DPS Desktop Tools, but I didn't download InDesign through Creative Cloud. I'll ask around to see if we can reproduce the problem.

     
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  • Currently Being Moderated
    Jun 20, 2012 10:29 AM   in reply to Bob Bringhurst

    Thanks -

     

    I do get the prompt when I launch Folio Builder panel

     

    it just leads me to

     

    http://www.adobe.com/special/errorpages/404.html

     
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    Jun 20, 2012 10:32 AM   in reply to Mike Lipson

    More of a clue..

     

    When I manage preferences on Adobe Application Manager having launched it from the Help Menu

     

    Adobe inDesign 6 is not on the list of my available updates!

     

    I have Audition/Bridge/Edge/Photoshop...but no inDesign

     
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  • Bob Bringhurst
    4,640 posts
    May 29, 2007
    Currently Being Moderated
    Jun 20, 2012 10:32 AM   in reply to Mike Lipson

    Right, that's a known bug. Until it gets resolved, download the installer from the DPS Dashboard or the Adobe Downloads page.

     
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  • Currently Being Moderated
    Jun 20, 2012 10:35 AM   in reply to Bob Bringhurst

    from my other post...

     

    If I try to update Folio Builder directly from the panel I get a web page 404.

     

    If I manually download and install the patch by following the links from Folio Producer

     

     

    Version 2.02
    NameSizeDate
    DPS Desktop Tools for InDesign CS6 - all languages34.4MB6/19/2012

     

    AdobeDigitalPublishingPatch-All.dmg

     

    I get an error from Adobe Application Manager that says

     

    "Update Failed

     

    Updates could not be applied

     

    This patch is not applicable for you. Please check for updates from the help menu..."

     

     

    If I check for Updates from Help menu

     

    Adobe Application Manager says

     

    " Your Applications are all up-to-date as checked: less than a minute ago"

     

    But I still can't sign in from Folio Builder panel.

     
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