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dbacoreworks
dbacoreworks
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Suggestion * Include "System Status" on Support Page

Jun 20, 2012 7:50 AM

Categories: Bug / Error, Feature Request or Idea

Every once in a while, SendNow chokes. Sometimes it's a scheduled downtime, sometimes it's something else. What I'd like to see is a spot at the forefront of the Support page that clearly states the status of the SendNow network, so I have at least a fighting chance to know when I can get back to work.

 

(For instance, this AM I'm having issues with virus scanning on larger files; I get the barber pole and it just never goes away, and I have to cancel. I'd like to know if it's an issue on my side of the equation or Adobe's.)

605 Views   1 Reply   Latest reply: David Kastendick, Jun 20, 2012 8:18 AM
 
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  • David Kastendick
    3,218 posts
    Apr 7, 2010
    Currently Being Moderated
    1. David Kastendick,
    Jun 20, 2012 8:18 AM   in reply to dbacoreworks
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    This is a great suggestion and I'll be sure to discuss it with the team that owns the support page for SendNow! 

     

    There is a place where you can find the status of the SendNow service. Check out: http://health.acrobat.com

     

    As for your current troubles, there have been a few scattered reports of odd behavior since our scheduled maintanence update last night.  I'm not sure if the behavior you're seeing is related, but I'll make sure the product team investigates it!

     

    -David

     
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