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Pulp Designer
Pulp Designer
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Stopping Ingest Screen From Refreshing Thumbnails

Jun 30, 2012 11:20 PM

I have been attempting to precisely follow the Ingest directions, but the Injest window refreshes thumbnails every 30 seconds to a minute. This makes it impossible to properly review clips for appropriate in and out points before injesting because every refresh removes all checks and in and out points!

 

How do I get Prelude to stop refreshing the thumbnails during the Ingest selection process?

 

I'm using a loaded Windows 7 workstation with a 64 bit processor.

2169 Views   15 Replies   Latest reply: GraphiteGal, Mar 6, 2013 1:51 AM
 
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  • Wes Plate
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    1. Wes Plate,
    Jun 13, 2012 6:49 PM   in reply to Pulp Designer
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    I don't think I've seen this behavior, what is the format of the video footage you're using?

     

    Thanks.

     
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  • Pulp Designer
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    2. Pulp Designer,
    Jun 14, 2012 8:48 AM   in reply to Wes Plate
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    Hi Wes,

     

    I'm using video shot with an iPhone 4S. They are .MOV files.

     
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  • Pulp Designer
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    3. Pulp Designer,
    Jun 18, 2012 11:43 AM   in reply to Wes Plate
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    Prelude is essentially useless for me until I get this issue resolved. Is the problem being worked on? Has there been a bug report filed? Has anyone been able to duplicate the issue?

     

    Please provide an update, let me know how Adobe is trying to address this problem.

     

    Thanks.

     
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  • Wes Plate
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    4. Wes Plate,
    Jun 18, 2012 5:13 PM   in reply to Pulp Designer
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    I'm not seeing what you describe here. I brought up the Ingest Dialog pointed at a few MOVs shot last week on my iPhone 4S, I selected a couple of them, selected and marked In and Outs, hoverscrubbed around a while and played clips but never did the view refresh and cause my selections to be lost.

     

    Can you post a screen recording demonstrating what you're seeing?

     
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  • Pulp Designer
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    5. Pulp Designer,
    Jun 19, 2012 9:27 AM   in reply to Wes Plate
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    I just took these 2 screencasts. You can see the thumbnails refresh, deleting any check marks or in/out points I had set. http://screencast.com/t/SIGo0E85tV http://screencast.com/t/qiEsIZYuEy

     

    Thanks for looking into this.

     
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  • Wes Plate
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    6. Wes Plate,
    Jun 20, 2012 4:01 AM   in reply to Pulp Designer
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    Thank you for the screenshot, that is just weird. Prelude doesn't do anything to refresh the view so we're thinking something on your system is causing this. I see that you have the media in a Dropbox folder, can you try moving the folder OUT of your Dropbox folder to a "regular" part of your system and see if that changes the behavior?

     

    And what if you just ingest all of the clips in their entirety instead of trying to spend so much time setting ins and outs? You may find it faster to ingest the full clips and then mark them up with comments and subclips after they are in Prelude.

     

    Let us know. Thanks!

     
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  • Pulp Designer
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    7. Pulp Designer,
    Jun 20, 2012 8:45 AM   in reply to Wes Plate
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    I just got the same results when trying to ingest video from a folder not in Dropbox, so that doesn't appear to be the problem. I don't actually need to use Prelude, it just seemed like a welcome addition to my workflow after reviewing training videos on Lynda.com.

     

    I experimented with ingesting all the clips in a folder and it doesn't appear that I can set in or out points after the files are ingested. Also, reviewing the files before ingest would allow me to only transfer the files I want to use to the production folder (as the Lynda video suggests). Looks like I will be better off skipping Prelude and starting work in Premiere until it is bug-free and intuitively useful.

     

    Thanks again for reviewing this issue.

     
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  • kshet58
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    8. kshet58,
    Dec 19, 2012 9:23 AM   in reply to Pulp Designer
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    I had this problem and I solved it by quitting Dropbox. It doesn't matter if you're using files in a dropbox specified folder or not, Dropbox seems to cause the files to refresh anywhere on the system. So quit Dropbox if you're planning on using Prelude.

     
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  • ScottInAk
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    9. ScottInAk,
    Feb 8, 2013 4:02 PM   in reply to Pulp Designer
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    I am experiencing this exact same problem.  I even watched the screen shot video and it is exactly what I am seeing.   Prelude's partial ingest is effectively useless for me.  I turned off Dropbox, Google Drive and the Create Cloud connections with no change.  Any thoughts?

     
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  • ScottInAk
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    10. ScottInAk,
    Feb 11, 2013 10:50 PM   in reply to ScottInAk
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    Did some further investigation on this issue.  Given the MTS marking issue, I tried recreating the folder structure on a hard drive as well as reading directly from the card.  Neither method resolved it. I disabled DropBox, GoogleDrive and the Creative Cloud connection.  No change. 

     

    I can now say that I can reproduce this issue on demand 100% of the time.  On the ingest screen I hoverscrub all the files. No screen refresh.  I click on a file to get the yellow timeline bar and I get a screen refresh.  I click around the selected file multiple times, hoverscrub that same file and hover scrub over other files with no screen refresh.  The instant I click on another file and bring up the yellow timeline bar the screen refreshes and all settings are lost. 

     

    Note the file type is not relavant.  This happens on AVI's, MP4's and MTS files, even MTS's transcoded to MP4's by prelude and Adobe media encoder to test out this feature.  Looks like this feature is completely broke for me! 

     

    On the bright side I think someone from Adobe called me, but the message was not clear as it was to soft.  So If Adobe Tech Support is reading this give me a call between 12-8 Eastern time.

     
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  • Wes Plate
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    11. Wes Plate,
    Feb 27, 2013 6:10 AM   in reply to ScottInAk
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    We believe we have a clue. If you're having the ingest dialog refresh issue can you try turning off this preference?

     

    Preferences > Media > Media Cache Files > Save Media Cache files next to originals when possible

     

    Thanks.

     
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  • GraphiteGal
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    12. GraphiteGal,
    Feb 28, 2013 1:37 PM   in reply to Wes Plate
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    Hi Wes,

     

    I also reported this problem in a different thread.

     

    Just as a note, I tried turning this particular checkbox (and many other) and nothing made any difference to this strange behaviour.

     

    On a side note.  I am not getting the processing message now but I am getting a freeze where AME stops responding and Prelude seems to think that it is still ingesting, i.e. not paused.  Luckily, coming out of AME and then going back in does seem to at least remember the list and in turn the in/out points that you set before sending.

     

    If you want any screenshots or testing doing.  I have the time and about 18 years experience working with PC's.  So I don't mind.  Let me know.

     
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  • AdaWeiWang
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    13. AdaWeiWang,
    Mar 1, 2013 3:28 AM   in reply to GraphiteGal
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    Yes. Could you please post your screen recording?

    That will be helpful.

    Thanks.

     
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  • GraphiteGal
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    14. GraphiteGal,
    Mar 1, 2013 5:25 AM   in reply to AdaWeiWang
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    i'm just doing some large batch processing now, so if it happens again.  I will get the necessary info.  The more we can provide to developers, the better chance of getting this resolved.

     

    As a side note, I am on a Windows 7 64-bit system.  I know many users are on the Mac. 

     
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  • GraphiteGal
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    15. GraphiteGal,
    Mar 6, 2013 1:51 AM   in reply to AdaWeiWang
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    AdaWeiWang

     

    I did a batch of around 400 1gb to 4gb files.  They are output in .avi format at resolution of 2560x1600.  These files are stored on a RAID 0 volume. 

     

    When I first went into the dir it was fine.  the thumbnails came up, I was able to scrub and then edit the in/out points I wanted AND hear the audio.

     

    After about 30 mins work though, I got the usual problem, although not as bad.  I find once this occurs though, it's pointless trying to do anymore.  You have to uninstall and reinstall everything in the Suite.  This shouldn't make any odds but I subscribe to the full Cloud membership (£46.00/month).  Is this affecting hard copies as well?

     

    I took screenshots of what was happening but they don't show anything useful.  None of the event logs in Windows showed anything remotely useful.  It's not, or shouldn't be a memory issue.  I have 16gb, 10gb is assigned to the CS6 suite.   Prelude is this really useful tool but as it stands it is too unreliable. I can still use it to add comments etc but I can make do for now with the Metadata in Bridge.  The ability to just ingest clips/parts of clips you wanted was what drew me towards Prelude.  but I've lost hours over this now.  So for the time being back to Bridge and Premiere.

     
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