When I wanted to run the FlashPro CS6, shareware, I encountered the error message
" FlashPro encountered a fatal exception. FlashPro will now terminate.
A log of the program's internal state at the time of the exception has been saved in this file on your desktop:
FlashPro crash log .mdmp
Please report this exception by entering a bug with the log file.
This file will help us in tracking down the source of the error."
Other CS6 programs like photoshop can be used well.
What do I have to do?
Your reply is not funny!
WHERE is this tech support email?
The "Bug Report Form":
is useless, since I cannot attach this crash log file.
I'm currently evaluating Flash CS6 and I got the same message.
File name: FlashPro crash log (1).mdmp
"Please report this exception by entering a bug with the log file."
Please follow this process before launching the application.
1. Launch the application
2. Immediately press the CTRL +SHIFT+ ALT (Before open the intial screen)
3. Delete the professional setting Yes/ no pop up would appear
4. Select YES
Install and uninstall the fonts installed in your system , then launch the application again. Some of the fonts may be corrupted in your system.
Please let me know if its works for you.
If possible can you try the scenario where Flash Professional crashed on any Mac system and then copy the crash dump generated and send it across to us for investigation.
We will check and let you know what was causing this problem.
Further if there is any backup file generated when Flash crashed , you can send that fla also to us.
Thanks and regards,
Adobe Flash Professional Team.
The messaging that you get with the error is so unhelpful...
'Please report this exception by entering a bug with the log file'
How does that explain to me what I'm supposed to do!?
Could someone please give me an email address I can send this file to??
"Further if there is any backup file generated when Flash crashed , you can send that fla also to us."
Sorry, no backup/recovery fla files available.
But I do have now 3 crash log/dump files:
FlashPro crash log (1).mdmp
FlashPro crash log (2).mdmp
FlashPro crash log (3).mdmp
I can send you these files if you tell me WHERE I can actually send them!
Adobe's bug report is useless since there's no Flash CS6 option and e-mail address' are nowhere to be found.
I tried to reproduce the error but no success. So far it happened three times in Flash CS6.
Generally it happened after a "Replace existing content" operation ("Resolve Library Conflict" popup).
I copied a movieclip with other nested and tweened movieclips, and one or two bitmaps.
There was a library conflict because I deleted one or two bitmaps OR changed the JPG compression setting (don't remember, could be a combination of both).
Since something appeared weird (I think the bitmap was not visible), I repeated the copy operation.
Since the result was still strange (don't remember what), I inspected the movieclip in question.
In that movieclip, all media layers and frames, at least appeared as usual.
BUT the top-most layer with AS code had frames added, probably as many times as I repeated the copy operation.
A few seconds after that Flash CS6 crashed.
The same day (May 30:th) it happened a second time - I stubbornly tried to do same thing - and it crashed, however the second time the crash occured faster (I think I never got a chance to inspect the movieclip).
Flash CS6 crashed again June 5:th, however this time it was a different file. But it also involved solving a library conflict.
In May, Photoshop CS6 did also crash several times, but after upgrading my gfx drivers on my old laptop and/or selecting/deselecting some GPU acceleration option in Preferences, the crashes stopped. However this might be a memory issue, since I have only 3GB of memory on my laptop and I had several Adobe programs opened and Firefox.
No crash logs from Photoshop.
I'll try to replicate this on my new iMac...
I'm having the same problem as the original poster, except I get the "fatal exception" error every time I open Flash. I'm able to work for about 30 seconds, then the program terminates itself. It's really getting frustrating and I can't finish any of my work! Is there really no one who can tell us what to do to fix this?
Having the same Fatal Exception error inconsistently. Occasionally when I click an object, it pops that dialog box up, and then remains stubbornly usesless. Once it managed to recover my project, the other times no. I'd really LOVE to report the bug, but cannot figure out where. Normal bug report form has no attach function, bugbase doesn't list Flash Pro. I've got three dump logs and counting, happy to send 'em across as soon as someone figures out where they're supposed to go. Getting a bit irritating, particularly as the deadline looms.
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