I have Illustrator CS6 on a Mac OSX 10.7.4. Every time I choose File - New... or press 'cmd n' it locks up and I get the dreaded spinning ball cursor. Any way to fix this?
Opening a file by double clicking on an ai file in finder is fine.
You have a permissions problem. To use File>New AI has to be able to access the New Document Profiles folder in your Users>yourname>Library>Application Support>Adobe Illustrator CSX>en_US. For some reason Apple decided to hide the Library folder in 10.7.X but there's something wrong with the permissions with that folder.
Thanks for the response Larry. I have checked that folder and everything seems to have a Read & Write permission on it. I'm also not getting the splash screen that gives you the preset options.
Have you tried running applications/utilities/disk utility to repair all your permissions.
Make sure you have a printer chosen. Also try deleting and rechoosing your printer, incase the .ppd is coprrupt. This has actually solved this problem for me and a few other more than once in the past.
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