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dengil2
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PS CS3 won't start

Jun 20, 2012 1:12 PM

Tags: #cs3

I recently installed PSE10 and then uninstalled previous versions.  Since then when starting PS CS3, I get the message "Adobe Photoshop CS3 has encountered a problem and needs to close.  We are sorry for the inconvenience." I've tried uninstalling and reinstalling to no avail.  How can I repair, or remove PS CS3 so I can reinstall it, or an upgrade to CS6 without it gettng hung up on the old CS3?

853 Views   10 Replies   Latest reply: dengil2, Jun 21, 2012 7:51 AM
 
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  • Noel Carboni
    20,980 posts
    Dec 23, 2006
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    1. Noel Carboni,
    Jun 20, 2012 3:48 PM   in reply to dengil2
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    Do you see Photoshop CS3 in the Control Panel's Add / Remove Programs dialog?

     

    You should be able to remove it from there, then reinstall.

     

    -Noel

     
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  • Bill Hunt
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    2. Bill Hunt,
    Jun 20, 2012 4:17 PM   in reply to dengil2
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    Welcome to the forum.

     

    Not sure if it will apply here, but I'll tell you a little story.

     

    I had the full CS2 Production Studio (PS, AI, InDesign, Premiere Pro, Encore, After Effects, OnLocation, and a few others) installed, and then bought and installed Premiere Elements version 4. Suddenly, nothing in my CS 2 Production Studio would launch. Got the same (or very similar) message to what you got. My heart skipped a beat, as PrElements was a minor program, to be used for some special issues. Luckily, Adobe knew of this potential issue, and had already done a KB Article, stating the issue. The "fix" was to do a Repair Install of each of my Production Studio products. It took about 45 mins. to do that for everything, BUT it DID fix everything, and did not hurt PrE 4.0. Apparently, Adobe did not consider that one would have all those "pro" programs, and then install the "consumer" PrE 4.0.

     

    You are talking some different Adobe programs, but I wonder is similar has happened - maybe PSE overwriting a Regisry entry, that PS needs? A folder for PS being replaced by one with the same name, but different .dll files, by PSE?

     

    I know that Adobe has been phasing out the Repair Install option for some programs (wish they would not!), so cannot tell you if it is still available to you, or if you need to Deactivate, uninstall, then reinstall PS.

     

    Good luck, it could be that something else happened, and my story is moot.

     

    Hunt

     
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  • Noel Carboni
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    Dec 23, 2006
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    3. Noel Carboni,
    Jun 20, 2012 7:04 PM   in reply to Bill Hunt
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    Bill Hunt wrote:

     


    I know that Adobe has been phasing out the Repair Install option for some programs (wish they would not!), so cannot tell you if it is still available to you, or if you need to Deactivate, uninstall, then reinstall PS.

     

    I just checked. Adobe Photoshop CS3 has a Change option, which leads to the ability to Reinstall...

     

    CS3Reinstall.jpg

     

    -Noel

     
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  • dengil2
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    4. dengil2,
    Jun 20, 2012 8:27 PM   in reply to Noel Carboni
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    Thank you, Noel.  How do I deactivate?  Thanks and take care.

     

     

     

    Dennis

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  • dengil2
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    5. dengil2,
    Jun 20, 2012 8:28 PM   in reply to Noel Carboni
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    Thanks, again, Noel.  I do see it.  I have tried that a few days ago, but it didn’t solve the problem.  In another message I asked how to deactivate the program.  Take care.

     

     

     

    Dennis

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  • Noel Carboni
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    Dec 23, 2006
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    6. Noel Carboni,
    Jun 20, 2012 7:14 PM   in reply to dengil2
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    I think you're kind of stuck on that one - since it won't come up to the point where you can access the Help - Deactivate menu.  But if all you do is reinstall it should just remain activated.

     

    -Noel

     
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  • dengil2
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    7. dengil2,
    Jun 20, 2012 8:28 PM   in reply to Bill Hunt
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    Thanks, Bill.  Not sure how to deactivate.  Take care.

     

     

     

    Dennis[Personal Info Removed]

     
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  • dengil2
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    8. dengil2,
    Jun 20, 2012 8:28 PM   in reply to Noel Carboni
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    Thanks, again, Noel.  I’ll give it a try.  Take care.

     

     

     

    Dennis

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  • Curt Y
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    9. Curt Y,
    Jun 20, 2012 7:20 PM   in reply to dengil2
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    Dengil2,  please turn off the boiler plate stuff with name, phone number, e-mail etc.  You are opening yourself to spam and it takes up space in the thread.

     
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  • dengil2
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    10. dengil2,
    Jun 21, 2012 7:51 AM   in reply to Curt Y
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    Got it – thanks for the message.

     

    Dengil2

     

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