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ABQChad
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Can't upgrade Muse

Jun 15, 2012 8:13 PM

When I open Muse, I get a message saying a critical upgrade is available.

But then I get the following message:

 

Unsupported 16-Bit Application

The program or feature “\??\C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater.exe” cannot start or run due to incompatibility with 64-bit versions of Windows. Please contact the software vendor to ask if a 16-bit Windows compatible version is available.

 

So what do I do?

 

I've tried upgrading to Adobe AIR 3.3, and I get an error message and it won't upgrade.

438 Views   2 Replies   Latest reply: Vikas.Sharma, Jun 20, 2012 8:03 PM
 
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  • David__B
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    1. David__B,
    Jun 20, 2012 5:24 PM   in reply to ABQChad
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    I'm moving your post over to the Muse forum, hopefully this is something others have encountered before.

     

    -Dave

     
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  • Vikas.Sharma
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    2. Vikas.Sharma,
    Jun 20, 2012 8:03 PM   in reply to ABQChad
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    Please remove Adobe AIR and Adobe Muse completely from Add/Remove Programs (WindowsXP) or Programs and Features (WindowsVista/7).

     

    Then restart the machine and install AIR 3.3 from http://get.adobe.com/air.

     

    Once that successfully installs, if you are a subscriber, install Muse from the Adobe Application Manager, or else download the installer from http://www.adobe.com/go/trymuse. You can also use the trial installer if you are subscriber. You can always activate Muse using your Adobe ID during launch.

     

    Hope that helps.

     

    Cheers,

    Vikas

     
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