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MadChocolate
MadChocolate
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Flash CS6 crashing on loading screen - everytime.

Jun 12, 2012 10:07 AM

Hi All,

 

Ive just purchased Adobe Design and Web Premium.

 

Ive managed to run other applications without any problem, like Photoshop 64bit, Illustrator 64bit, InDesign and Dreamweaver.

However, everytime I tried to run Flash Professional CS6 it crashes when the loading screen appears.

It says "Adobe Flash CS6 has stopped working"

 

My system is running on Win 7 64bit

Ive also updated my windows and ran Adobe Updates.

Oh also tried uninstalling and clean up using the Adobe Creative Suite Cleaner

Still it crashes... only Flash Pro. The rest aint got any problem.

 

Would appreciate if there's any help or tips you can give.

 

9585 Views   7 Replies   Latest reply: scotralston, Oct 22, 2012 2:27 PM
 
Replies
  • Jose_Flash_ookken
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    1. Jose_Flash_ookken,
    Jun 13, 2012 10:50 PM   in reply to MadChocolate
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    Please follow this process before launching the application.

    1. Launch the application

    2. Immediately press the CTRL +SHIFT+ ALT (Before open the intial screen)

    3. Delete the professional setting Yes/ no pop up would appear

    4. Select YES

    Please let me know if its works for you.

     
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  • MadChocolate
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    2. MadChocolate,
    Jun 15, 2012 5:00 AM   in reply to Jose_Flash_ookken
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    Hey Jose,

    Thanks for the tip. I tried.

    But it still crashes.

     

    I think it might be some incompability with 64bit?

    Cos when I tried running the Illustrator CS6 (normal one) and it also crashes, but Illustraot CS6 64bit runs well.

    Flash crashes, Fireworks disappeared (no crash message, but just doesnt appear anywhere)

     

    But once again, appreciate your help.

     
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  • Jose_Flash_ookken
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    3. Jose_Flash_ookken,
    Jun 20, 2012 8:54 PM   in reply to MadChocolate
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    I thing its a problem for creative suite installation, This is not related to one application. Please uninstall creative suite products , remove all the prefrences and install again.

    check whether this works for you.

     
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  • mumbly_j0e
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    4. mumbly_j0e,
    Sep 15, 2012 8:49 AM   in reply to Jose_Flash_ookken
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    Is anyone esle still having this problem? I tried removing preferences and still got the error. I also uninstalled the entire CS6 install, ran the Adobe CS6 cleaunup tool and removed everything, reinstalled. I can get it to run if I run it as Admin, but that's annoying to click away the UAC prompt all the time and I don't like running programs as admin if I can avoid it for general security reasons..

    I thought it might be like Photoshop where it's incorrectly setup to run from a multi- hard disk environment like mine where the registry is setup to have user folders and files on a separate drive ( see this photoshop thread) but there doesn't seem to be any way of changing scratch disks in InDesign like the photoshop work-around.

     

    Anyway, here's my system info:

    Windows 7 Ultimate x64

    xeon x5550 ht

    8gb RAM

    ATI Firepro 1gb

    2 disks

         C: = windows system and software files

         D: = users folder

     
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  • Suhas Yogin
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    5. Suhas Yogin,
    Sep 26, 2012 11:48 PM   in reply to mumbly_j0e
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    Hello,

     

    Could you please install the new Flash Professional CS6 Update 2? Let us know if you still face crashes.

     

    Regards,

    Suhas Yogin

     
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  • scotralston
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    6. scotralston,
    Oct 20, 2012 3:55 PM   in reply to Suhas Yogin
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    I have attempted all including the update, still wont work, crashes on splash screen.

     

    Scott

     
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  • scotralston
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    7. scotralston,
    Oct 22, 2012 2:27 PM   in reply to scotralston
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    Update... After trying all the ideas here and downloading the patch and still not working, I downloaded Autoruns and removed everything from startup that wasn't microsoft or intel... Flash started up. I then put back everything I deemed important for what I needed to do like monitor and calibration drivers and the like... finally tracked down the conflict and it's my Wacom tablet driver, (which is very inconvenient). It's an Intuos 4.

     

    TabletServiceWacomTablet Service for professional driverWacom Technology, Corp.c:\program files\tablet\wacom\wacom_tablet.exe

     

    Driver update dated August 2012 resolved the problem.

     

    Scott

     
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