Adobe Community: JW Player 5.9

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1. Chris Campbell,

Jun 20, 2012 2:18 AM in reply to egal8888

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I’ll give this a try in the morning. For the time being, can you please open a bug at bugbase.adobe.com and in addition to the bug steps and details, please link to this thread. Please post back with the bug number or URL so that others affected can add their votes and comments.

Thanks,

Chris

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2. egal8888,

Jun 20, 2012 2:44 AM in reply to Chris Campbell

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Hi Chris,

thanks a lot for your fast answer.

As proposed I opened a new bug for this issue.

See https://bugbase.adobe.com/index.cfm?event=bug&id=3219242 for details.

Regards.

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3. egal8888,

Jun 20, 2012 6:38 AM in reply to Chris Campbell

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After doing some research, I'm absolutely sure, that all Windows XP users run into this issue (see my bug report).

It certainly is an OS related bug.

I really wonder why Adobe did not recognize that since Flash Player 11.3.300.257 was published, because all videos are affected and not only the example given in the starting post of this thread.

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4. Chris Campbell,

Jun 20, 2012 12:13 PM in reply to egal8888

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I gave this link a try on my XP vm image but was unable to reproduce any hang with IE, Firefox or Chrome and Flash Player 11.3. When it hangs, are you getting the spinning wait cursor while it continues to buffer?

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5. egal8888,

Jun 20, 2012 10:25 PM in reply to Chris Campbell

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I really do not understand, why Flash Player is working normally on your Windows XP system.

I made a screen recording for you, so you can see what's going on while the video is played.

http://downloads.busch.eu/20120621_0702_10.avi

The video simply stops at 00:05 while still being buffered in the background and it will not continue to play at all. It does not show the spinning circle while it continues to buffer.

All youtube videos stop exactly at 00:11, so you have 6 seconds more to watch

I tried the same on any of our xp machines and they all behave the same (even a freshly installed xp under virtualbox).

As already stated in my bug report, no other version of flash player runs into this issue.

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6. Chris Campbell,

Jun 20, 2012 11:49 PM in reply to egal8888

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I'm going to try again tomorrow on machines in our labs. I'll let you know what I find.

Chris

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7. egal8888,

Jun 21, 2012 12:01 AM in reply to Chris Campbell

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Thanks a lot.

In the meantime I'm preparing a Virtual Box Image.

If you find nothing in your labs, please write an email to my stored address.

I will give you a download-link for the image file, so you can test on your own.

I'm sure, that would be the best way to get rid of that bug, if you really can't find anything from your place.

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8. egal8888,

Jun 21, 2012 10:27 PM in reply to egal8888

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Hi Chris,

please write a private email.

I uploaded a full Virtual Box Image that night for you, so you can test in your labs.

Yesterday I asked a lot of people outside our company to try the same as described above.

The result was, that none of them ran into the described issue. Flash Player is working everywhere.

Since I always use a prepared image to install Windows XP on our machines, it might be, that a special hotfix from microsoft causes that issue, that is not officially published through windows update and that has to be directly requested from microsoft.

Another explanation could be, that a special registry setting that is applied along with our standard installation makes flash player behave like this.

I will have a closer look at what changes we make to the standard windows xp setup routine.

But I have to state, that all these special settings are important for us. And because all earlier Flash Player Versions worked for us, I'm sure you can adjust your latest version of flash player to fully work with our settings.

So, please, get in touch with us.

EDIT:

I forgot to mention that I already gave the latest flash player version 11.3.300.262 a try, but the problem persists.

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9. Chris Campbell,

Jun 25, 2012 6:40 PM in reply to egal8888

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I tried this out in our lab but was also unable to reproduce the bug. I haven't seen any email for a link to the virtual box, but I think the best bet at this point would be to open a bug report at bugbase.adobe.com. Once added, send me an email (ccampbel@adobe.com) with a link to your virtual box file and I'll include it in our internal bug report so that we can test this out. Please post back here with the bug URL so that others affected can add their votes and comments.

Thanks,

Chris

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10. egal8888,

Jun 25, 2012 9:34 PM in reply to Chris Campbell

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Hi Chris,

thanks for answering.

I already opened a bug report for this.

Have a look at https://bugbase.adobe.com/index.cfm?event=bug&id=3219242

Please check your email inbox.

I have sent you the link to the virtual box image.

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11. AndreMargono,

Jun 25, 2012 11:08 PM in reply to egal8888

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Hi,

I also get exactly the same problem. I use XP virtual machine (XP Mode) without any update (fresh install) hosted on Windows 7 64-bit. I use the same version of Flash Player as well. I can play any video for 5 seconds and then it stop. I also tried to open YouTube video it stopped after 11 seconds. Hopefully there's a workaround for this problem.

Cheers.

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12. egal8888,

Jun 25, 2012 11:34 PM in reply to AndreMargono

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Hi Andre,

I can't say how happy I am that someone else has the same problem.

Please vote for this bug at https://bugbase.adobe.com/index.cfm?event=bug&id=3219242.

The more votes this bug gets the more likely it is, that Adobe will release a patch for this in a future version.

As for now there's nothing more I can do.

Both Jeromie and Chris got a copy of my virtual box image. So it must be really easy for them to reprocuce the bug.

What you can do as a workaround for this issue:

1. Download the Flash Player Uninstaller and uninstall your current version of Flash Player.

2. Download Flash Player 10.3.183.20 for IE (Link) and for plugin-based browsers as firefox (Link).

3. Run both downloaded setup files.

4. I don't know if it is necessary, but better disable the Flash Player Auto-update function in your system settings.

The same security updates that were applied to Flash Player 11.3 did also find its way into 10.3, so there is nothing to worry about if using this old version.

Greetz

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13. AndreMargono,

Jun 25, 2012 11:55 PM in reply to egal8888

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Hi,

I just voted the bug report. Apparently this bug does not affect me directly, however as I'm developing a website that should have multi-browsers support, I ran across this problem when I was testing the web page. Hopefully general audiences that do not use the same build of XP virtual machine won't get the same issue.

Cheers.

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14. egal8888,

Jul 2, 2012 5:44 AM in reply to AndreMargono

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Since the status of my bug report ist still "unverified", I really would like to know if someone (esp. Jeromie and Chris) have had a look at my VirtualBox image to confirm the bug described in this thread.

Looking forward to an answer.

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15. dtcnike,

Aug 14, 2012 10:39 AM in reply to egal8888

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We are facing the exact same problem, but totally different. ;-)

In my case:

Flash stops playing after 8 seconds, in the latest Chrome, Firefox or Safari on Mac OS X Lion with Flash 11.3 or 10.3, only when behind our corporate firewall. The exact same Mac machine plays the movie fine if I switch off the corporate network onto a "private" network.

However before you decide it's the corporate network's fault....

If I disable Flash in about:plugins on Chrome on the same Mac, then the video plays fine as HTML5 on the corporate network.

The video also plays fine on Windows on the corporate network. Windows machines tested are XP, 7, various modern versions of Safari, Firefox, Chrome and IE, Flash 10.x or 11.x.

This is reproducible on other Mac machines on the corporate network (I believe both OS X 10.6 and 10.7).

So it really does seem to be specifically OSX Flash on our corporate network, but all other platforms and network connections play the movie fine.

In all cases with Flash we are using JWPlayer 5.10.2295. We are using a Flash Media Server as well (version unknown, it's hosted by our cloud provider).

I did try various other solutions I've found online so far: disable all plugins, use the Adobe uninstaller and reinstall flash, disable hardware acceleration. None of them helped.

I'll have to file a new bug report I guess, it looks like the one mentioned in this thread is already closed. (PS: I saw it recommended trying the 11.4 beta of Flash: that had no effect either).

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16. dtcnike,

Aug 14, 2012 11:16 AM in reply to dtcnike

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Bug link: https://bugbase.adobe.com/index.cfm?event=bug&id=3310222

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17. Chris Campbell,

Using Flash Player

JW Player 5.9

Jun 20, 2012 2:10 AM

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