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Sandra3563
Sandra3563 Calculating status...
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Payments for both BC and Cloud

Jun 19, 2012 12:49 PM

Tags: #muse #bc #creative_cloud_subscription

I just upgraded to the Adobe Creative Cloud. I was a beta tester for Muse and have been paying for a web basics site with BC for several months. I am still being charged for the BC site. Shouldn't that be included in the Cloud Subscription?

426 Views   5 Replies   Latest reply: Sandra3563, Jun 21, 2012 4:21 AM
 
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  • David__B
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    1. David__B,
    Jun 20, 2012 2:18 PM   in reply to Sandra3563
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    Does your BC account and Creative Cloud both use the same Adobe ID? You may need to move any existing sites you have from the former BC service over to those included with Creative Cloud and then cancel the prior.

     

    I'm moving your post over to the Business Catalyst forums for assistance.

     

    -Dave

     
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  • Sandra3563
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    2. Sandra3563,
    Jun 20, 2012 3:28 PM   in reply to David__B
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    Thanks for responding I have the same Adobe ID. I can see the site in my Creative Cloud but don't want to cancel BC until I'm sure it's transfered.

     
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  • Aniela Goia
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    3. Aniela Goia,
    Jun 21, 2012 12:29 AM   in reply to Sandra3563
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    Hi Sandra,

     

    The 5 free BC webBasics subscriptions can be redeemed only for temporary sites.

     

    Best regards,

     

    Aniela

     
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  • mario_gudelj
    1,577 posts
    Oct 13, 2010
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    4. mario_gudelj,
    Jun 21, 2012 12:29 AM   in reply to Sandra3563
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    Hi Sandra,

     

    You will need to push your Muse file to a new trial site, claim that site through creative cloud, then cancel the old site and add the domain to the new site. That's the only way to do this.

     

    Cheers,

     

    -mario

     
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  • Sandra3563
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    5. Sandra3563,
    Jun 21, 2012 4:21 AM   in reply to mario_gudelj
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    OK I understand now. I will make my site a trial and then claim to the Creative Cloud. Thanks Sandra

     
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