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Unable to open Acrobat X in Windows 7

Jun 18, 2012 11:18 PM

Tags: #crashing #acrobat_x #acrobat_pro

Acrobat was working fine this afternoon, but this evening, it won't open at all. I went to Word and tried to convert a document use pdf maker. An error popped up stating that acrobat is not activated (it was this afternoon...and all of the other CS6 applications are runing and are activated). I have no way to check this or fix it because I can't open the program. I have tried repairing the program, but repairing it has no effect. I tried restoring the system to an earlier date, but that also had no effect.

 

I don't know what to do. I can even open the program to debug it. ANY suggestions would be appreciated.

 

Thanks,

Chick

 
Replies
  • Currently Being Moderated
    Jun 19, 2012 3:46 AM   in reply to Chick Newman

    Did you uninstall the CS6 Photoshop beta (if you had it installed) prior to installing CS6? Here is a link to the uninstall procedure:

    http://forums.adobe.com/message/4361731#4361731

     

    One suggestion from the CS6 forum is to use Adobe Photoshop CS6 (64-bit) as the starting point then run Help > Deactive, restart the application, enter license from this discussion thread.

     
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  • Currently Being Moderated
    Jun 21, 2012 12:36 AM   in reply to Chick Newman

    I have the exact same issue. Started yesterday. Cannot create .pdf from Microsoft Word. Also cannot open a .pdf from the desktop (double click) if Adobe Acrobat Pro (CS6) is set as the default application for this file type. The same issue has appeared on both my laptop and desktop machines (both using same licence key in accordance with the EULA)

     

    Setup: Windows 7 Ultimate 64bit, running Adobe CS6 Design Standard and Microsoft Office Pro 2010

     
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    Jun 21, 2012 9:53 AM   in reply to Chick Newman

    I found a fix on the Acrobat forum. The issue is related to the activation timing out after 30 days' use. To fix the problem see this post: http://forums.adobe.com/message/4507225#4507225. Worked first time for me.

     
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  • Currently Being Moderated
    Sep 17, 2012 11:08 AM   in reply to Allister Frost

    I had the same problem, and this fix (deactivating and entering in the serial number again in another Adobe product like InDesign) worked for me

     
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