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Sandra3563
Currently Being Moderated

Payments for both BC and Cloud

Jun 19, 2012 12:49 PM

Tags: #muse #bc #creative_cloud_subscription

I just upgraded to the Adobe Creative Cloud. I was a beta tester for Muse and have been paying for a web basics site with BC for several months. I am still being charged for the BC site. Shouldn't that be included in the Cloud Subscription?

 
Replies
  • Currently Being Moderated
    Jun 20, 2012 2:18 PM   in reply to Sandra3563

    Does your BC account and Creative Cloud both use the same Adobe ID? You may need to move any existing sites you have from the former BC service over to those included with Creative Cloud and then cancel the prior.

     

    I'm moving your post over to the Business Catalyst forums for assistance.

     

    -Dave

     
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  • Currently Being Moderated
    Jun 21, 2012 12:29 AM   in reply to Sandra3563

    Hi Sandra,

     

    The 5 free BC webBasics subscriptions can be redeemed only for temporary sites.

     

    Best regards,

     

    Aniela

     
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  • mario_gudelj
    1,677 posts
    Oct 13, 2010
    Currently Being Moderated
    Jun 21, 2012 12:29 AM   in reply to Sandra3563

    Hi Sandra,

     

    You will need to push your Muse file to a new trial site, claim that site through creative cloud, then cancel the old site and add the domain to the new site. That's the only way to do this.

     

    Cheers,

     

    -mario

     
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