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chrisrap
Currently Being Moderated

nothing happens when i click 'download' in acrobat trial

Jun 21, 2012 3:04 AM

when i click 'download trail version of acrobat the download doesn't start

 

please can anyone help?

 

thanks

 
Replies
  • Currently Being Moderated
    Jun 22, 2012 5:25 AM   in reply to chrisrap

    Acrobat and Lightroom trials are direct downloads. Adobe Download Assistant is not used to manage the download.

     

    Temporarily allow popups, disable the pop up blocker, or try using a different browser.

     

    If clicking the yellow Download button does not do anything, check for the following:

     

    1. Temporarily switch off any pop-up blockers.

    2. Temporaily switch off any third-party toolbars or Add ons that may be blocking a direct file download.

    3. Check firewall settings to see if file downloads are prohibited.

     

    Let us know if it helps.

     
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  • Currently Being Moderated
    Jul 10, 2012 4:16 PM   in reply to Vikrant Rai

    I'm having the same issue and have tried the above to no avail.

     
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  • Currently Being Moderated
    Jul 10, 2012 11:49 PM   in reply to KellyZastocki

    @KellyZastocki,

     

    Do you see a new window open up? If not would still think that something on your browser is preventing the download window from opening.

     

    Please have a look at the following document. It lists some common troubleshooting steps.

    http://helpx.adobe.com/tech-comm-suite/kb/troubleshoot-akamai-download -manager-3.html

     
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  • Currently Being Moderated
    Jul 12, 2012 2:16 PM   in reply to Vikrant Rai

    I still was having the same issues, however, once I tried it through Safari and NOT Internet Explorer it worked!

     
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    Aug 9, 2012 4:31 PM   in reply to KellyZastocki

    I also tried everything above and like KellyZastocki, I installed Google Crome and everything worked just fine! Seems silly but IE just wasn't working!

    Thanks for the input everyone!

     
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  • Currently Being Moderated
    Dec 12, 2012 2:47 PM   in reply to forrest3014

    The Acrobat trial is no longer being offered through the direct download option.  This thread is still relevant to users who are downloading the Photoshop Lightroom trial.

     
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  • Currently Being Moderated
    Dec 21, 2012 10:30 AM   in reply to KellyZastocki

    Safari did it for me too. IE just sat there doing nothing.

     
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  • Currently Being Moderated
    Jan 30, 2013 11:37 AM   in reply to forrest3014

    I am able to see it in Chrome too but unfortunately cannot download it.  It told me to turn off popup blockers which unfortunately I cannot do inside Chrome.  There is no tab or bar where I can click to turn off popup blockers.  It is for this reason I do not like Chrome.  Sigh. 

     
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