Adobe Community: Auto update issues, no scheduled task.

bazcurtis Calculating status...

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Auto update issues, no scheduled task.

May 25, 2012 9:08 AM

Tags: #flash #autoupdate #mms.cfg

Hi,

I have sucessfully rolled out Flash 228 via Group Policy with the MSI package. That worked a treat. I also pushed out the mms file.

AutoUpdateDisable=0

SilentAutoUpdateEnable=1

AutoUpdateInterval=0

The issue I have is, it isn't updating. The update service has been installed, but not schedule task has been made.

Anyone got any ideas?

Best wishes

Michael

3525 Views 22 Replies Latest reply: Pat Willener, Jun 21, 2012 5:35 PM

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8,572 posts
May 4, 2010

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1. Chris Campbell,

May 25, 2012 4:17 PM in reply to bazcurtis

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Hi Michael,
I'd be happy to help look into this. Can you post your Flash installer log?

Where do I find the Flash Player installation log on Windows?

Thanks,
Chris

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2. bazcurtis,

May 28, 2012 2:12 AM in reply to Chris Campbell

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Hi Chris,

Here is the log file.

https://dl.dropbox.com/u/262417/FlashInstall.log

Best wishes

Michael

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3. Chris Campbell,

May 29, 2012 5:37 PM in reply to bazcurtis

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Thanks Michael. Unfortunately I forgot to have you enable SilentAutoUpdateVerboseLogging=1 in your mms.cfg file. Would you mind doing that, give it a couple hours then post another log?

Thanks,
Chris

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4. bazcurtis,

May 30, 2012 1:32 AM in reply to Chris Campbell

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Thanks Chris, but will this explain why I have no scheduled task installed on Windows? I would be handy if Adobe made it easier to tell if the MMS setting were actually being picked up.

Best wishes

Michael

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5. Chris Campbell,

May 30, 2012 4:30 PM in reply to bazcurtis

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The scheduled task should be added regardless of the mms.cfg setting. I'll see if the installer folks can take a look at your initial log.

Chris

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6. Stephen Pohl,

May 31, 2012 10:17 AM in reply to bazcurtis

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Hi Michael,

Could you please add the FlashInstall.log file from the 32-bit location as well? This will allow us to isolate the issue. You can find it at C:\Windows\SysWOW64\Macromed\Flash.

Stephen

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7. AtosHille,

Jun 1, 2012 1:13 AM in reply to Stephen Pohl

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Hi,

i have a similar problem. I installed the 32bit version 11.2.202.228 on a win 7 64bit OS.
The mms.cfg contains:

AutoUpdateDisable=0
SilentAutoUpdateEnable=1
SilentAutoUpdateVerboseLogging=1
AutoUpdateInterval=0

But flashplayer won't update on its own. The Flashinstall.log shows this:

=O====== M/11.2.202.228 2012-05-31+08-06-41.359 ========
0000 [I] 00000010 "C:\Users\Test\AppData\Local\Temp\InstallPlugin.exe" -install -msi
0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 [W] 00001036 Software\Opera Software/Last CommandLine 2
0003 [W] 00001036 Software\Opera Software/Last CommandLine 2
0004 [W] 00001036 Software\Opera Software/Plugin Path 2
0005 [W] 00001036 Software\Opera Software/Plugin Path 2
0006 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_228.dll
0007 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_228_Plugin.ex e
0008 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash
0009 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0011 [W] 00001102
0012 [W] 00001106
=X====== M/11.2.202.228 2012-05-31+08-06-44.124 ========

=O====== M/11.2.202.228 2012-05-31+08-07-37.606 ========
0000 [I] 00000010 "C:\Users\Test\AppData\Local\Temp\InstallAX.exe" -install -msi
0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0002 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_2_202_228.ocx
0004 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_228_ActiveX.e xe
0005 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_228_ActiveX.d ll
0006 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0007 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
0008 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183
0009 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0010 [W] 00001106
0011 [W] 00001106
0012 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
=X====== M/11.2.202.228 2012-05-31+08-07-42.418 ========

2012-6-1+6-11-5.777 [info] 1614
2012-6-1+6-11-11.652 [info] 1615
2012-6-1+6-11-11.824 [info] 1618
2012-6-1+6-11-11.839 [info] 1619 1063
2012-6-1+6-11-11.871 [info] 1614
2012-6-1+6-11-11.871 [info] 1615
2012-6-1+6-11-11.871 [info] 1618
2012-6-1+6-11-11.886 [info] 1608
2012-6-1+6-11-11.886 [info] 1604
2012-6-1+6-11-11.949 [warning] 1403 12007
2012-6-1+6-11-11.996 [warning] 1407 183
2012-6-1+6-11-11.996 [warning] 1408
2012-6-1+6-11-13.402 [info] 1626
2012-6-1+6-11-13.417 [info] 1612
2012-6-1+6-11-13.417 [info] 1621
2012-6-1+6-11-13.417 [info] 1620
2012-6-1+7-11-8.362 [info] 1614
2012-6-1+7-11-10.3 [info] 1615
2012-6-1+7-11-10.284 [info] 1618
2012-6-1+7-11-10.503 [info] 1619 1063
2012-6-1+7-11-11.393 [info] 1614
2012-6-1+7-11-11.393 [info] 1615
2012-6-1+7-11-11.393 [info] 1618
2012-6-1+7-11-11.393 [info] 1608
2012-6-1+7-11-11.425 [warning] 1403 12007
2012-6-1+7-11-11.425 [warning] 1407 183
2012-6-1+7-11-11.425 [warning] 1408
2012-6-1+7-11-11.925 [info] 1604
2012-6-1+7-11-14.831 [info] 1626
2012-6-1+7-11-14.831 [info] 1612
2012-6-1+7-11-14.846 [info] 1621
2012-6-1+7-11-14.846 [info] 1620

Any Ideas?

Martin

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8. bazcurtis,

Jun 1, 2012 4:45 AM in reply to AtosHille

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Hi Stephen,

Here you go - https://dl.dropbox.com/u/262417/FlashInstall.log

I also noticed that their is an MMS in the 64 bit folder as well. It reads

AutoUpdateDisable=0
AutoupdateDisable=0
SilentAutoUpdateEnable=0

This isn't the mms.cfg that my Group Policy pushed out.

https://dl.dropbox.com/u/262417/gp.png

Best wishes

Michael

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9. Stephen Pohl,

Jun 1, 2012 10:37 AM in reply to AtosHille

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Hi Martin,

Your log shows that the Background Updater is successfully starting up and attempting to check for updates. However, your system doesn't seem to be able to connect to Adobe's backend. Please make sure that you permit connections to port 80 on fpdownload2.macromedia.com and port 443 on fpdownload.macromedia.com.

To run a quick check, please open a web browser and try connecting to the following URLs:
https://fpdownload.macromedia.com/pub/flashplayer/update/current/sau/1 1/xml/version.xml
http://fpdownload2.macromedia.com/pub/flashplayer/update/current/sau/1 1/install/install_all_win_pl_sgn.z

If you want to continue restricting access to these ports/domains, you might want to consider hosting updates to Flash Player on your internal network instead. You can refer to my blog post here for instructions on how to set this up.

-Stephen

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10. Stephen Pohl,

Jun 1, 2012 10:44 AM in reply to bazcurtis

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Hi Michael,

On a 64-bit Windows system, you will want to place your mms.cfg file in:
C:\Windows\SysWOW64\Macromed\Flash

An mms.cfg file that is placed in C:\Windows\System32\Macromed\Flash will be ignored on 64-bit Windows. If there is one there, feel free to remove it to avoid confusion in the future. It has no bearing on the installers, updaters, or Flash Player itself. Only on 32-bit Windows systems will the mms.cfg be placed in C:\Windows\System32\Macromed\Flash.

Your log shows that you successfully connected to the Adobe backend and that the Background Updater attempted to download the updates. However, the download and verification of the updates failed. Please make sure that you can connect to the following URLs from a web browser on the affected system (and that you don't get a 404 or similar error):
http://fpdownload2.macromedia.com/pub/flashplayer/update/current/sau/1 1/install/install_all_win_pl_sgn.z
http://fpdownload2.macromedia.com/pub/flashplayer/update/current/sau/1 1/install/install_all_win_ax_sgn.z

-Stephen

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11. bazcurtis,

Jun 2, 2012 12:47 AM in reply to Stephen Pohl

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Hi Stephen,

As you can see from my Group Policy it should put it in the right place. My 32 bits aren't updating either so I assume that is due to access to the URL. The 64 bit may well be a bit of both. I will report back once I fix it.

Best wishes

Michael

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12. AtosHille,

Jun 5, 2012 3:27 AM in reply to Stephen Pohl

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Hi Stephen,

thanks for the quick reply!
Both Links are reachable.
We have a internet security program called webwasher (McAfee) running, I've made a request to make sure, that the links are not blocked in any way, but have not got an answer yet.

Martin

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13. bazcurtis,

Jun 13, 2012 2:14 AM in reply to Stephen Pohl

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Hi Stephen,

We were blocking that URL, but we aren't now. Flash is still not updating.

Best wishes

Michael

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14. Stephen Pohl,

Jun 13, 2012 10:31 AM in reply to bazcurtis

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Hi Michael,

Which version of Flash Player do you have installed, and which version do you expect to be updated to?

Thanks,
Stephen

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15. bazcurtis,

Jun 15, 2012 3:01 PM in reply to Stephen Pohl

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Hi Stephen,

I am out of the office, but from memory and looking at the start of this thread I have the version that ended 228 x64. I would have expected to be updated to any version release after that, but now I think it should 11.3.x.x.x.

Best wishes

Michael

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16. Stephen Pohl,

Jun 15, 2012 3:25 PM in reply to bazcurtis

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Hi Michael,

It would be great if you could send us your latest FlashInstall.log. This would help us identify where this is still failing. This still appears to be a connection problem, maybe to the installers this time.

Thanks,
Stephen

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17. bazcurtis,

Jun 16, 2012 2:30 AM in reply to Stephen Pohl

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I will do that on Tuesady when I am back in the office. I can get to the URLs above from my browser.

Cheers

Michael

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18. bazcurtis,

Jun 19, 2012 2:33 AM in reply to bazcurtis

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Hi Stephen,

I had to reboot this morning and on reboot Flash opened to say an upgrade we available. I declined. You can get the logs from the link below. I have included 32 and 64 bit. I renamed them so you know which is which.

https://dl.dropbox.com/u/262417/Archive.zip

Cheers

Michael

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19. bazcurtis,

Jun 19, 2012 2:35 AM in reply to bazcurtis

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Hi Stephen,

On a secondary note, does 11.3 for Mac now support the MMS file and background update?

Best wishes

Michael

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20. Stephen Pohl,

Jun 21, 2012 10:24 AM in reply to bazcurtis

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Hi Michael,

Yes, Flash Player on Mac now supports the Background Updater as of version 11.3.

-Stephen

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21. Stephen Pohl,

Jun 21, 2012 10:27 AM in reply to bazcurtis

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Hi Michael,

This seems to be due to the fact that the release of 11.3 was a scheduled release. For scheduled releases, the current Adobe policy intends to notify users of the update for a period of time (currently 30 days) before updating automatically. More info can be found here: http://helpx.adobe.com/flash-player/kb/flash-player-background-updates .html

-Stephen

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22. Pat Willener,

Jun 21, 2012 5:35 PM in reply to Stephen Pohl

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What about the latest release 11.3.300.262 ?

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