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Dan Ingersoll01
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Question

Jun 20, 2012 9:25 AM

Receiving an unexpected error occured when exporting a pdf file into excel

 
Replies
  • David Kastendick
    3,236 posts
    Apr 7, 2010
    Currently Being Moderated
    Jun 20, 2012 12:03 PM   in reply to Dan Ingersoll01

    Hi Dan,

     

    Is this happening with all of your files, or just a specific one?

     

    -David

     
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  • David Kastendick
    3,236 posts
    Apr 7, 2010
    Currently Being Moderated
    Jun 21, 2012 11:50 AM   in reply to Dan Ingersoll01

    Hi Dan,

     

    Could you try the steps outlined in this document: Troubleshooting Common Problems with ExportPDF

     

    Let us know how it goes!

     

    -David

     
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  • David Kastendick
    3,236 posts
    Apr 7, 2010
    Currently Being Moderated
    Jun 22, 2012 4:14 PM   in reply to Dan Ingersoll01

    Hi Dan,

     

    I'm sorry to hear your experience with our phone support staff was less than stellar.  I can confirm that your account is still active.  I'm sending you an email here momentarily.

     

    -David

     
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