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Nixxx1959 Calculating status...

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Program errors

Jun 21, 2012 8:24 AM

I'm getting lots of "can't do.. becasue of program error" with layer masks and now eye dropper tool?

1240 Views 21 Replies Latest reply: Nixxx1959, Jun 22, 2012 9:10 AM

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1. Curt Y,

Jun 21, 2012 8:28 AM in reply to Nixxx1959

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What OS and photoshop version?

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2. Nixxx1959,

Jun 21, 2012 8:50 AM in reply to Curt Y

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Thanks, Hi, I'm on Windows 7 64 bit and just updated to CS6 as of yesterday.

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3. Curt Y,

Jun 21, 2012 8:56 AM in reply to Nixxx1959

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Many problems in CS6 are linked to video drivers. Not all the latest are the greatest. What do you have?

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4. Nixxx1959,

Jun 21, 2012 9:30 AM in reply to Curt Y

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It's a Geforce GT 580

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5. Curt Y,

Jun 21, 2012 9:32 AM in reply to Nixxx1959

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Don't know anything about that one. Might check to see if you have latest dirver. They are changing almost weekly to catch up to CS6 demands.

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6. Nixxx1959,

Jun 21, 2012 9:43 AM in reply to Curt Y

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NVIDIA GeForce GT 580, well known brand, I would have thought? I've checked it's up to date. Brand new high spec machine.
I'm not trying to be rude, but what has that got to do with getting errors in layer masks, eye dropper and even toggling black/white colour picker?
Thanks

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7. Chris Cox,

Jun 21, 2012 9:59 AM in reply to Nixxx1959

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Could you look in the Photoshop CS6 preferences folder and find the file PSErrorLog.txt - then paste the contents of that here?

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8. Nixxx1959,

Jun 21, 2012 10:05 AM in reply to Chris Cox

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Sure, could you tell me where to find it? Can't see it in preferences?

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9. Nixxx1959,

Jun 21, 2012 10:22 AM in reply to Nixxx1959

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Please?

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10. Nixxx1959,

Jun 21, 2012 10:30 AM in reply to Nixxx1959

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Anyone know where I can find this? "PSErrorLog.txt"

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11. Chris Cox,

Jun 21, 2012 11:04 AM in reply to Nixxx1959

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It's in the Photoshop preferences folder, that file is created (and appended to) whenever Photoshop shows a program error.

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12. Nixxx1959,

Jun 21, 2012 11:12 AM in reply to Chris Cox

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Sorry Chris, but do you mean, Edit/Preferences? or going to the program files? Becasue I can't see anything like that in Preferences?

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13. Nixxx1959,

Jun 21, 2012 11:15 AM in reply to Nixxx1959

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Ok, so another way of asking is, where is the Photoshop preferences folder?

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14. Curt Y,

Jun 21, 2012 12:00 PM in reply to Nixxx1959

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No, I can't find either. Only one that shows errors I know of is the Event Log. Check OS Help for that.

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15. Noel Carboni,

Jun 21, 2012 12:14 PM in reply to Nixxx1959

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Nixxx1959 wrote:

where is the Photoshop preferences folder?

See this reference: http://helpx.adobe.com/photoshop/kb/preference-file-functions-names-lo cations.html

It says CS5, but do appropriate substitutions (6 for 5, 60.0 for 12.0) and you'll find the stuff for Photoshop CS6.

-Noel

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16. Curt Y,

Jun 21, 2012 12:27 PM in reply to Noel Carboni

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Noel,

Nixxx is looking for Photoshop CS6 preferences folder and find the file PSErrorLog.txt from post #7.

Do you know where it is?

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17. Noel Carboni,

Jun 21, 2012 12:33 PM in reply to Curt Y

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If a PSErrorLog.txt file has been created, it will be here on a Windows 7 system:

C:\Users\your_username\AppData\Roaming\Adobe\Adobe Photoshop CS6\Adobe Photoshop CS6 Settings

-Noel

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18. Nixxx1959,

Jun 22, 2012 1:45 AM in reply to Noel Carboni

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Thanks Noel, found it.
Chris, here is the PSErrorLog.txt
2012:06:20 17:57:07 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:20 17:57:12 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:20 17:57:33 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:20 17:58:16 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:20 18:32:33 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:20 18:32:38 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:20 18:33:10 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:20 18:33:18 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:20 18:33:20 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:20 18:33:25 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:20 18:33:28 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 14:56:48 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 14:56:51 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:05:08 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:08:58 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:09:42 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:10:44 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:10:47 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:11:00 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:11:18 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:11:30 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:11:32 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:11:36 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:11:38 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:11:41 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:11:52 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:18:39 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:18:51 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:19:26 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:19:39 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:22:34 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 17:41:37 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 17:41:48 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 17:48:11 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 17:52:04 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 18:27:23 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 18:27:37 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

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19. Nixxx1959,

Jun 22, 2012 2:08 AM in reply to Chris Cox

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Hi Chris, found it, here is the PSErrorLog.txt
2012:06:20 17:57:07 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:20 17:57:12 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:20 17:57:33 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:20 17:58:16 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:20 18:32:33 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:20 18:32:38 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:20 18:33:10 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:20 18:33:18 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:20 18:33:20 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:20 18:33:25 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:20 18:33:28 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 14:56:48 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 14:56:51 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:05:08 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:08:58 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:09:42 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:10:44 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:10:47 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:11:00 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:11:18 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:11:30 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:11:32 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:11:36 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:11:38 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:11:41 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:11:52 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:18:39 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:18:51 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:19:26 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:19:39 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 16:22:34 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 17:41:37 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 17:41:48 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 17:48:11 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 17:52:04 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 18:27:23 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:06:21 18:27:37 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

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20. Curt Y,

Jun 22, 2012 7:04 AM in reply to Nixxx1959

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Not much on the web with this error. Try resetting your preferences by starting PS and IMMEDIATELY holding down Ctrl + alt + shift. If you beat the splash screen you will see a reset window. Say yes.

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21. Nixxx1959,

Jun 22, 2012 9:10 AM in reply to Curt Y

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Fantastic, that worked, Thank You!!

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