Not too long ago I upgraded from CS 4 to 5.5. I haven't done much printing until now.
I'm finding everything in InDesign that I print or export to PDF is offset by 1/8 inch to the left, leaving a wider margin on the right. (As a PDF, this error becomes visible onscreen.) I have checked every setting I can think of and everything looks correct.
I did some tests to be sure it wasn't a driver or printer problem by drawing boxes in Pages and Word. They print flawlessly.
Could there be something new in 5.5 that I'm unaware of causing this?
Peter, it's a Canon printer. Offset is set to 0 in print dialog.
It does bake the offset visually into PDFs via the File->Export (not PDF via the native print dialog box). This is another reason why I believe it's not related to the printer.
Little scared trashing the prefs, did that a few years ago and got deactivated, call Adobe, had to reinstall,... was several days mess. But got to do something, so I will try. Thanks.
I trashed my preferences via the keyboard shortcut. Problem persists. However, PDF export print improved to about 1/16 inch offset.
Something just occurred me, I know you have to have Java installed to run CS apps. Apple recently updated and that messed up some web work I was doing. I wonder if they could be related? Longshot and I suppose more people would have the same problem.
Related to after trashing the prefs. It's been years since I had to redo prefs. In dialog boxes (like New Document) I thought you set what type of measurements they display under preferences->Units & Increments. Am I wrong or did that change, as I can't get them back to displaying inches.
Yes, you set the units in the prefs. Do it with no files open to make it the default. For existing files that are using the wrong units, right-click a ruler, or the box where the rulers meet, and reset them there.
Is this showing up on screen with the PDF, or only in print? I asked about the printer because some printers, especially older inkjets, have uneven non-printing margins. It can help to set the page position to Centered inthe ID print dialog, but you have to actually turn off centering in Acrobat, though if your printer is one of those with uneven margins, the "rotate and fit to printable area" might account for the shift if it occurs only in prints, and a 1/16" difference is actually well within the tolerance of most printers even if the non-printing area is symmetrical.
Thanks... It's been so long since I've done it, I forgot about not having a document open!
Yes, the error is baked into PDF files, you can see it onscreen.
When I first noticed the problem I went into Pages and Word and printed a box set to the margins and the printer was spot on.
Well, at least it's not just me then.
It's weird I was looking for something and pulled a box down from a shelf. It had my original PageMaker 3.0 package and disks inside. What a sign on a day I'm completely baffeled by InDesign!
I got your files. You probably don't want to know that it works perfectly here with all the export settings I've tried.
There's something strange going on on your end. Any third-party plugins installed? Font manager?
Ugh! No plugins for InDesign (Photoshop, yes). Apple's Font Book is sufficient for my needs.
It was an upgrade from CS 4. I've been running Mac OS Lion since last fall with CS 4 on it. So the upgrade was to the same OS.
We've tried the easy stuff. I guess the next step is uninstall, run the clean tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3) and reinstall.