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Document Printing/Exporting Offset

Jun 21, 2012 1:26 AM

Not too long ago I upgraded from CS 4 to 5.5.  I haven't done much printing until now. 

 

I'm finding everything in InDesign that I print or export to PDF is offset by 1/8 inch to the left, leaving a wider margin on the right.  (As a PDF, this error becomes visible onscreen.)   I have checked every setting I can think of and everything looks correct.

 

I did some tests to be sure it wasn't a driver or printer problem by drawing boxes in Pages and Word.  They print flawlessly. 

 

Could there be something new in 5.5 that I'm unaware of causing this?

 

Thanks,

Tim

 
Replies
  • Currently Being Moderated
    Jun 21, 2012 5:47 AM   in reply to TheTSArt12

    This has to be something in your settings, and it sounds to me like it could be that you have a bleed specified for the right side, but not the left, and are including the bleed in the output.

     
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    Jun 21, 2012 9:45 AM   in reply to TheTSArt12

    OK, then the first guess was wrong.

     

    Waht is the document size in Document setup? What's the size of the paper in the printer?

     
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  • Currently Being Moderated
    Jun 21, 2012 10:17 AM   in reply to TheTSArt12

    It probably isn't related, but what's the printer?

     

    Nothing in the "offset" fields inthe print dilaog, right?

     

    I'm going to suggest that you try trashing the prefs. See Replace Your Preferences

     
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  • Currently Being Moderated
    Jun 21, 2012 11:31 AM   in reply to TheTSArt12

    Yes, you set the units in the prefs. Do it with no files open to make it the default. For existing files that are using the wrong units, right-click a ruler, or the box where the rulers meet, and reset them there.

     

    Is this showing up on screen with the PDF, or only in print? I asked about the printer because some printers, especially older inkjets, have uneven non-printing margins. It can help to set the page position to Centered inthe ID print dialog, but you have to actually turn off centering in Acrobat, though if your printer is one of those with uneven margins, the "rotate and fit to printable area" might account for the shift if it occurs only in prints, and a 1/16" difference is actually well within the tolerance of most printers even if the non-printing area is symmetrical.

     
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  • Currently Being Moderated
    Jun 21, 2012 11:56 AM   in reply to TheTSArt12

    I'm stumped...

     
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    Jun 21, 2012 12:22 PM   in reply to TheTSArt12

    would you be interested in sending me a test file to see if it misbehaves here, too?

     
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    Jun 21, 2012 12:47 PM   in reply to TheTSArt12

    I'll send you an upload link by Private Message..

     
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  • Currently Being Moderated
    Jun 21, 2012 1:12 PM   in reply to TheTSArt12

    I got your files. You probably don't want to know that it works perfectly here with all the export settings I've tried.

     

    There's something strange going on on your end. Any third-party plugins installed? Font manager?

     
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    Jun 21, 2012 1:13 PM   in reply to Peter Spier

    Was this a clean install of ID, or did you try to migrate the app from an earlier version of the OS?

     
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  • Currently Being Moderated
    Jun 21, 2012 1:25 PM   in reply to TheTSArt12

    We've tried the easy stuff. I guess the next step is uninstall, run the clean tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3) and reinstall.

     
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  • Currently Being Moderated
    Jun 21, 2012 1:57 PM   in reply to TheTSArt12

    Good luck.

     
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