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Acrobat Installation & Update Issues

RNY1971 Calculating status...

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Acrobat X - Check for updates returns "Updates have been disabled by your system policy"

Jun 20, 2012 9:21 AM

Tags: #update #fails #uac #100600

After installing Adobe Acrobat X Standard, utilizing the 'Check for Updates' feature returns the error "Update failed. Updates have been disabled by your system policy. Error 100600"

Searching around, I saw some mention that this happened on Acrobat 9 with UAC enabled.. I previously had Acrobat 9 Standard with UAC enabled, and did not encounter this issue. For Acrobat X, I was able to get it to check and install updates by changing the compatibility settings to 'Run As Administrator' -- but leaving it this way causes Acrobat to throw up a UAC prompt everytime its launched. Is there a fix for this?

Thanks,

Rick

1362 Views 4 Replies Latest reply: RNY1971, Jun 21, 2012 4:37 PM

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1. Bill@VT,

Jun 20, 2012 5:48 PM in reply to RNY1971

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Are you logged in as the administrator? Generally you need to be the administrator to do updates.

Have you tried to download updates from http://www.adobe.com/support/downloads/product.jsp?product=1&platform= Windows and install the updates in order as needed.

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2. RNY1971,

Jun 21, 2012 5:03 AM in reply to Bill@VT

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Yes, logged in AS an administrator, not the "Administrator" account (which is hidden in Windows 7 anyway for interactive logins). This is a domain account, on a domain machine - and the domain account is part of the local Administrators group.

I can manually download the updates and install them without issue by going to the link mentioned above. Its when I "Check for Updates" within the application that it throws the error. The only way I could get it to work was to change the compatibility settings for the shortcut to "Adobe Acrobat X Standard" to check the box "Run this program as an administrator" -- but that throws up the UAC prompt everytime Acrobat launches (even viewing PDFs)

The correct behavior should be that it should be able to check for updates without running as an administrator -- its not changing anything on your system at that point. If there are updates available, it would then ask if you wanted to download it -- at that point, it still is not making changes to the system. Once the download completes, it puts an Acrobat icon in the system tray. If you then click that icon and tell it to install, only then should it be throwing up the UAC prompt.

Rick

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3. Bill@VT,

Jun 21, 2012 2:19 PM in reply to RNY1971

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You might try the actual Administrator account. Acrobat used to be particular about that, but I thought it went away. I am not saying it is the problem, just a thought. It almost sounds like there is a permissions issue someplace in the system that is preventing the update, but I would have no clue how to fix it if I even guess correctly.

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4. RNY1971,

Jun 21, 2012 4:37 PM in reply to Bill@VT

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Do you have Windows 7? You realize the default Administrator account is disabled by default, yes? It is not enabled for interactive logins..

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