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Adobe stoped working

Jun 20, 2012 8:46 PM

   I bought and installed Adobe Creative Suite 6 Desigin. 1 month after useing it Adobe acrobat has stopped working. I have reinstalled the product and the same problem happens. I start it and with in 3 seconds it closes with no error mesages.

 

All other products in the suit work fine ( for now)

 

Is ther a fix for this please.

1791 Views   7 Replies   Latest reply: Lin Pruitt, Jan 11, 2013 9:36 AM
 
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  • Allister Frost
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    1. Allister Frost,
    Jun 21, 2012 6:42 AM   in reply to QLDSEC
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    I have the same issue. Adobe Acrobat Pro X won't open. It worked fine, suddenly it's stopped working.

     

    I'm using Windows 7 Ultimate 64bit and Adobe CS6 Desgin Standard.

     

    Anyone know of a fix for this?

     
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  • Bob Levine
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    2. Bob Levine,
    Jun 21, 2012 6:49 AM   in reply to Allister Frost
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    You might want to pop over to the Acrobat forum and see any of the folks there have seen this problem.

     

     

     

    Bob

     
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  • QLDSEC
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    3. QLDSEC,
    Jun 21, 2012 3:51 PM   in reply to Allister Frost
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    It seems to be a problem with Adobe Licensing.

     

    I have read other topics on this and the best way to get rid of this is to deactivate the product and then re-activate it again.

     

     

    To deactivate:

         Open another CS6 product like Photoshop from the help menue choose deactivate.

     

    This then puts the product that you bought into "trial mode"

     

    To reactivate it again:

          Open Adobe Acrobate and it will ask you to re enter your serial number. ( might have to open it once or twice befor you see this screen)

     

    Its OK for now but I have bought a licensed version so why should I have to go thropugh this?

     
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  • KenGeoff
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    4. KenGeoff,
    Jun 29, 2012 10:41 AM   in reply to QLDSEC
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    This worked perfectly, QLDSEC!  Thanks!  I never would have figured this out.

     
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  • bradmagnus
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    5. bradmagnus,
    Jul 2, 2012 3:04 PM   in reply to QLDSEC
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    Thanks QLDSEC! I also wouldn't have figured that one out! Such a silly problem... But one that I spent 20-30 minutes looking for a solution for.

     
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  • Ben Baylis
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    6. Ben Baylis,
    Aug 24, 2012 2:40 AM   in reply to bradmagnus
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    Do i have to do this every couple of weeks? I had the same problem, shifting the cache file fixed it. A week later the problem repeats. Same fix, two weeks later bam!

     

    This is getting old. FIX THE PROBLEM

     
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  • Lin Pruitt
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    7. Lin Pruitt,
    Jan 11, 2013 9:36 AM   in reply to Ben Baylis
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    I agree -- this last message was back in August and here it is January with the problem still there.  I have exactly the same problem and we keep having to go through all these troubleshooting tricks to get the program to function. I am really losing the confidence I had in Adobe fast.  If they can't fix this release they should roll it back or something.  Come on guys!

     
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