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Tracy_Winter
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InDesign 5.5 running very slowly on a new mac with 24GB RAM????

Nov 29, 2011 11:05 AM

Tags: #error #rendering #cs #indesign #lag #slow #5.5

Clean install everything new, everything updated and we're getting spinning wheel and lag on a document that older computers with a fraction of this power aren't having a problem with at all. (These problems persist with other documents of various sizes and complexity.)

 

specs 2x2.4ghz quad-core intel xeon

24GB 1066mhz RAM

solid state drive for programs

7200RPM drive for files

 
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  • John Hawkinson
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    Jun 25, 2009
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    Nov 29, 2011 2:31 PM   in reply to Tracy_Winter

    OS version?

    How long does the beachball last?

    Any 3rd party plugins?

    Files on a network server?

     
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  • John Hawkinson
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    Nov 29, 2011 2:44 PM   in reply to Tracy_Winter

    Seconds? Hmm, do you have time, then, to get over to Activity Monitor, select InDesign, and click Sample Process? (I guess, you would want to have Activity Monitor open already and InDesign selected already, so you just have to hit one button). Then save the output and upload it to http://pastebin.com/ and post a link here, we should be able to tell you what is going on.

     

    If there's not enough time, well, it gets tricky. Do you have a laptop handy and are you comfortable with Terminal.app or ssh? [feel free to say No.]

     
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  • Currently Being Moderated
    Nov 29, 2011 2:57 PM   in reply to Tracy_Winter

    Jumpiness sounds like it could be Live Screen Drawing problems. Try editing the prefs and set that to Delayed.

     
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  • Currently Being Moderated
    Nov 29, 2011 3:20 PM   in reply to Tracy_Winter

    I don't think it has as much to do with processor and RAM as much as with video card and drivers. I've seen reports of bad performance with Live Screen drawing on a variety of high end machines. Now that I think about it, 27" iMacs had a rash of poor performance complints a few months ago, too. You didn't mention what actual hardware you have.

     
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  • John Hawkinson
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    Nov 29, 2011 3:37 PM   in reply to Tracy_Winter

    Here is the process report- I think I did it right?

    Almost. You need to select InDesign from the list and press the button in the toolbar called "Sample Process."

    The output will look like this:

    Sampling process 56980 for 3 seconds with 1 millisecond of run time between samples

    Sampling completed, processing symbols...

    Analysis of sampling Adobe InDesign CS5 (pid 56980) every 1 millisecond

    24GB, huh? Maybe you have too much RAM :)

     
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  • John Hawkinson
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    Nov 29, 2011 6:36 PM   in reply to Tracy_Winter

    Tracy, all your replies to go the same place. No real point in 4 replies, just post one with all the info -- we all see them.

     

    Too much RAM... Is there such a thing?

    Well, there was a smiley-face for a reason. While I would be lying if I said there was never a bug or a problem from having too much RAM, such problems are extremely rare in modern systems, and you should look pretty much everywhere else for the cause, first. For one thing, your not-the-right-item process listing shows:

     

    PID    Process Name              User       CPU      Real Mem        Virtual Mem

    1256   InDesign                  TheBeast   2.3      1.34 GB         2.33 GB

     

    InDesign is only using 1.4 GB of your RAM, though the InDesign process thinks it might be using 2.4 GB of RAM.

     

    One thing it does mean is that your OS X kernel is running in 64-bit mode (well, with 64-bit addressing), which need not have been the case if your machine had less than 4GB of RAM. But there are plenty of people who have InDesign running on such powerful machines. Maybe the problem is your Beast? Again, just kidding.

     

    By the way, you mentioned CS5 in an earlier post. I hope you're aware that CS5.5 files are not backwards-compatible to CS5. If you wish to do work in CS5.5 and open it in CS5, you're going to have some issues. The workaround is to Export the CS5.5 file as IDML, which CS5 can then read.  This isn't really a favored workflow, though. Hopefully you don't plan on doing very much movement between CS5 and CS5.5...

     
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  • Currently Being Moderated
    Dec 1, 2011 5:25 AM   in reply to Tracy_Winter

    Hello Tracy,

     

    I had the same problem, try to de-activated in indesign the suitcase auto activation in the text menu. it works to me.

    If you're illustrator is slow to, try the same.

    Next question is, why can't i use suitcase auto activation .

     

    Sorry for my English, English is not my mother language

     
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  • Currently Being Moderated
    Dec 1, 2011 7:36 AM   in reply to Tracy_Winter

    Heuvel and Tracy -- we found that the "Activate Fonts in Embedded Objects" preference was the cause of our slowdowns (with Suitcase). You might test it; turn that preference off but leave auto-activation on and see if it cures the slowdown.

     
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  • Currently Being Moderated
    Dec 1, 2011 7:44 AM   in reply to Tom Usrey

    Hi Tom, my colleague and i also tried the same thing today, looking good till now

     
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  • Currently Being Moderated
    Dec 1, 2011 7:45 AM   in reply to Tracy_Winter

    I'd encourage you to read Peter's post at No.4

     
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  • Currently Being Moderated
    Dec 1, 2011 8:22 AM   in reply to Tracy_Winter

    We uses a lot of images from a windows server and they are all (well most of them) in Photoshop EPS (yeah, i know but i dont make the rules). Anyway, the Live Preflight preview turned off helped a lot in making InDesign faster. Thanks for the Suitcase trick with "font embedded object".

     
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  • Currently Being Moderated
    Dec 1, 2011 8:55 AM   in reply to Tracy_Winter

    Tracy_Winter wrote:

     

    Where do I find the preference to turn off the live preview? I can't find it.

    If you mean Live Screen Drawing, it's a dropdown box in the Options section of the Interface screen in the prefs.

     
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  • Currently Being Moderated
    Dec 1, 2011 9:48 AM   in reply to Tracy_Winter

    Live Screen Drawing helped but I really meant the Live Preflight preview (green light at the bottom of the page window). Turned off Preflight for All Documents end it was as fast as CS4

     
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  • Currently Being Moderated
    Dec 1, 2011 1:07 PM   in reply to Tracy_Winter

    I have some basic suggestions:

     

    1.

    - Update your software by going to help -> updates

    - Update the OS with the latest updates

     

    2.

    - Find out if the preferences did get corrupted by resetting them, rename the settings directory:

    http://help.adobe.com/en_US/indesign/cs/using/WSa285fff53dea4f86173837 51001ea8cb3f-6d21a.html#WSa285fff53dea4f8617383751001ea8cb3f-6d1ba

     

    3. Disable thirdparty plugins

     

    4. Start the machine in save boot:

    http://support.apple.com/kb/ht1455

     

    5. If the performance is still slow it's probably a bug with the software and the hardware. Better send in a case to Adobe to let them trousbleshoot the issue.

    Macinfo will help them to find out the issue.

     
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  • John Hawkinson
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    Jun 25, 2009
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    Dec 3, 2011 1:30 PM   in reply to EditCenter

    EditCenter wrote:

    I have some basic suggestions:

    Err, I think the problem is solved, and these are probably fine, but my answer from post #3 should stand. If you do this:

    Seconds? Hmm, do you have time, then, to get over to Activity Monitor, select InDesign, and click Sample Process? (I guess, you would want to have Activity Monitor open already and InDesign selected already, so you just have to hit one button). Then save the output and upload it to http://pastebin.com/ and post a link here, we should be able to tell you what is going on.

    We will tell you precisely what is going wrong with high confidence. (Sometimes we won't be able to tell, but usually we can, and when we can, we know if we're right. There's no need for hope-and-pray or even hope-Support-will-figure-it-out approaches...

     
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  • Currently Being Moderated
    Dec 4, 2011 1:56 PM   in reply to John Hawkinson

    1.34 GB of real memory for InDesign is a red flag. InDesign does not usually use that much memory unless something is wrong...

     

    How long way InDesign running before it used that much memory?

     
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  • Currently Being Moderated
    Jun 21, 2012 2:32 PM   in reply to John Hawkinson

    I've pasted my terminal sample. Can you tell me why inDesign is so slow?

     

    InDesign 5.5 very slow

    http://pastebin.com/S746yivt

     

     

    Thanks,

    Peggy

     
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  • John Hawkinson
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    Jun 25, 2009
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    Jun 21, 2012 3:01 PM   in reply to Tryingtodothis

    Peggy/Tryingtodothis: Can you please supply us with more narrative about what's going on?

    Is InDesign slow all the time? Is it slow for a particular operation?

    What exact maintenance release of CS5.5 are you using? (If you hold down Cmd and select About InDesign, whats' the 3-decimal version?)

    What was your perception of what was going on when you ran the Sample Process command? Was InDesign giving you a beachball? Was it doing more than one thing?

     

    Looking at the sample process output you provided is not definitive. But over 1895 samples, 319 of them appear to be spent determing whether you have adequate disk space:

                          319 SUIDS::DefaultDiskSpaceExhaustedRetryCallback()

     

    That seems a bit peculiar (It could also be a red herring).

    It's also spending measurable time loading images, as for a dialog box (under SuppressProgressBArDisplay):

                                                      236 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, ImageLoader::RPathChain const&)

    I'm not sure why that would happen either.

    Note that these two only add up to 30% of the activity, which leaves the remaining 70% unclear...it appears to be miscellaneous filesystem activity.

     

    Is a network involved?

    Please try to tell us a lot more detail about what is going on.

     

    Thanks!

     
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  • Currently Being Moderated
    Jun 21, 2012 3:29 PM   in reply to John Hawkinson

    Hi John,

     

    Thanks for responding.

     

    CS5.5  Version 7.5.0.142

     

    100 GB free/available on the drive.

     

    I have two computers that are networked occasionally, but not all of the time. They weren't networked when I did the sample.

     

    InDesign has been running slowly for some time now for everything on this computer: opening the app, opening a file, starting a new file.

     

    I was wondering if it was still trying to recover a bad file (the one I wrote about a few months ago). Occasionally I will get a message :   " "  Do you want to try to recover this file?" I say no.

     

    When I start up InDesign I get a beachball and the start up image. In the sample, when I did this again, it said InDesign was not responding. The start up image sat on "Starting up panels..." for some time, then the app opened.

     

    I start a new document and get the beachball and it runs for over a minute. I draw a text box and get a beachball for 6 seconds.

     

    When I quit Indesign sometimes, not always, it takes a long time, gets unresponsive and won't quit without a force quit.

     

    What else can I tell you? Do you want another terminal sample?

     

    Peggy

     
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  • Currently Being Moderated
    Jun 21, 2012 3:38 PM   in reply to Tryingtodothis

    Tryingtodothis wrote:

     

     

    CS5.5  Version 7.5.0.142

    First thing is to update to 7.5.3

     
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  • Currently Being Moderated
    Jun 21, 2012 4:04 PM   in reply to Peter Spier

    The update is speeding things up. I'll let you know if I have further problems.

     

    Thanks,

    Peggy

     
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  • Currently Being Moderated
    Jun 26, 2012 8:42 AM   in reply to Tracy_Winter

    If you are working with one file of a book you should open every files of that book. If you don't do that and you have cross references between those files InDesign are gonna try to refresh it every time and it will be very slow.

     
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