Clean install everything new, everything updated and we're getting spinning wheel and lag on a document that older computers with a fraction of this power aren't having a problem with at all. (These problems persist with other documents of various sizes and complexity.)
specs 2x2.4ghz quad-core intel xeon
24GB 1066mhz RAM
solid state drive for programs
7200RPM drive for files
The OS is 10.7.2
The beachball lasts a few seconds but comes up often, it also is very jumpy so if you are scrolling around the page it will not move and then jump
No plug ins
The files are on a secondary internal harddrive.
The solid state drive runs the applicaitons and the 7200rpm drive contains the files
Seconds? Hmm, do you have time, then, to get over to Activity Monitor, select InDesign, and click Sample Process? (I guess, you would want to have Activity Monitor open already and InDesign selected already, so you just have to hit one button). Then save the output and upload it to http://pastebin.com/ and post a link here, we should be able to tell you what is going on.
If there's not enough time, well, it gets tricky. Do you have a laptop handy and are you comfortable with Terminal.app or ssh? [feel free to say No.]
I'm editing the same documents that I was on my old system which only had a dual core processor and 8 gigs of ram. So although I'm using a high res display I don't know why there would be an issue on this machine with 8 core processor and 24 GB of ram?
Could it be CS5.5? I was running CS5 on the old machine.
t
I don't think it has as much to do with processor and RAM as much as with video card and drivers. I've seen reports of bad performance with Live Screen drawing on a variety of high end machines. Now that I think about it, 27" iMacs had a rash of poor performance complints a few months ago, too. You didn't mention what actual hardware you have.
Here is the process report- I think I did it right?
Almost. You need to select InDesign from the list and press the button in the toolbar called "Sample Process."
The output will look like this:
Sampling process 56980 for 3 seconds with 1 millisecond of run time between samples
Sampling completed, processing symbols...
Analysis of sampling Adobe InDesign CS5 (pid 56980) every 1 millisecond
24GB, huh? Maybe you have too much RAM :)
I just ordered this Mac it has the following configuration:
•
Processor 065-9539 Two 2.40GHz Quad-Core Intel Xe
•
Memory 065-9549 8GB (4X2GB).
PLUS 1 x ($159.99) MAC MEM 4Gx4|KST KTA-MP1066K4/16G (added after)
•
Graphics Card 065-9571 ATI HD 5770 1GB
•
Hard Drive Bay1 065-0082 512GB Solid State Drive
•
Hard Drive Bay2 065-9562 2TB 7200-rpm Serial ATA 3Gb/s
•
Optical Drive 065-9576 One 18x SuperDrive
•
Mouse from AOS 065-9589 Magic
•
KEYBD + USER'S GUIDE FOR AOS 065-9593 Apple KB
APPLE 27-INCH LED CINEMA DISPLAY-USA
Tracy, all your replies to go the same place. No real point in 4 replies, just post one with all the info -- we all see them.
Too much RAM... Is there such a thing?
Well, there was a smiley-face for a reason. While I would be lying if I said there was never a bug or a problem from having too much RAM, such problems are extremely rare in modern systems, and you should look pretty much everywhere else for the cause, first. For one thing, your not-the-right-item process listing shows:
PID Process Name User CPU Real Mem Virtual Mem
1256 InDesign TheBeast 2.3 1.34 GB 2.33 GB
InDesign is only using 1.4 GB of your RAM, though the InDesign process thinks it might be using 2.4 GB of RAM.
One thing it does mean is that your OS X kernel is running in 64-bit mode (well, with 64-bit addressing), which need not have been the case if your machine had less than 4GB of RAM. But there are plenty of people who have InDesign running on such powerful machines. Maybe the problem is your Beast? Again, just kidding.
By the way, you mentioned CS5 in an earlier post. I hope you're aware that CS5.5 files are not backwards-compatible to CS5. If you wish to do work in CS5.5 and open it in CS5, you're going to have some issues. The workaround is to Export the CS5.5 file as IDML, which CS5 can then read. This isn't really a favored workflow, though. Hopefully you don't plan on doing very much movement between CS5 and CS5.5...
Thanks for the heads up on the comment thread, I'm new at these posts.
When I purchased cs5.5 and was quite surprised to find that it was not compatible with cs5. I don't understand why they just didn't call it cs6 if that was the case. As long as I cand get cs5.5 to run smoothly I don't think there will much back and forth between the two.
I will pull a new report from the activity monitor and post it tomorrow.
I appreciate all the replies, I'm actually not the most technical person. All I know is that a just spent a bunch of money on a new machine and software and my old system runs smoother.
Hello Tracy,
I had the same problem, try to de-activated in indesign the suitcase auto activation in the text menu. it works to me.
If you're illustrator is slow to, try the same.
Next question is, why can't i use suitcase auto activation .
Sorry for my English, English is not my mother language
I have some basic suggestions:
1.
- Update your software by going to help -> updates
- Update the OS with the latest updates
2.
- Find out if the preferences did get corrupted by resetting them, rename the settings directory:
3. Disable thirdparty plugins
4. Start the machine in save boot:
http://support.apple.com/kb/ht1455
5. If the performance is still slow it's probably a bug with the software and the hardware. Better send in a case to Adobe to let them trousbleshoot the issue.
Macinfo will help them to find out the issue.
EditCenter wrote:
I have some basic suggestions:
Err, I think the problem is solved, and these are probably fine, but my answer from post #3 should stand. If you do this:
Seconds? Hmm, do you have time, then, to get over to Activity Monitor, select InDesign, and click Sample Process? (I guess, you would want to have Activity Monitor open already and InDesign selected already, so you just have to hit one button). Then save the output and upload it to http://pastebin.com/ and post a link here, we should be able to tell you what is going on.
We will tell you precisely what is going wrong with high confidence. (Sometimes we won't be able to tell, but usually we can, and when we can, we know if we're right. There's no need for hope-and-pray or even hope-Support-will-figure-it-out approaches...
Peggy/Tryingtodothis: Can you please supply us with more narrative about what's going on?
Is InDesign slow all the time? Is it slow for a particular operation?
What exact maintenance release of CS5.5 are you using? (If you hold down Cmd and select About InDesign, whats' the 3-decimal version?)
What was your perception of what was going on when you ran the Sample Process command? Was InDesign giving you a beachball? Was it doing more than one thing?
Looking at the sample process output you provided is not definitive. But over 1895 samples, 319 of them appear to be spent determing whether you have adequate disk space:
| 319 SUIDS::DefaultDiskSpaceExhaustedRetryCallback() |
That seems a bit peculiar (It could also be a red herring).
It's also spending measurable time loading images, as for a dialog box (under SuppressProgressBArDisplay):
| 236 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, ImageLoader::RPathChain const&) |
I'm not sure why that would happen either.
Note that these two only add up to 30% of the activity, which leaves the remaining 70% unclear...it appears to be miscellaneous filesystem activity.
Is a network involved?
Please try to tell us a lot more detail about what is going on.
Thanks!
Hi John,
Thanks for responding.
CS5.5 Version 7.5.0.142
100 GB free/available on the drive.
I have two computers that are networked occasionally, but not all of the time. They weren't networked when I did the sample.
InDesign has been running slowly for some time now for everything on this computer: opening the app, opening a file, starting a new file.
I was wondering if it was still trying to recover a bad file (the one I wrote about a few months ago). Occasionally I will get a message : " " Do you want to try to recover this file?" I say no.
When I start up InDesign I get a beachball and the start up image. In the sample, when I did this again, it said InDesign was not responding. The start up image sat on "Starting up panels..." for some time, then the app opened.
I start a new document and get the beachball and it runs for over a minute. I draw a text box and get a beachball for 6 seconds.
When I quit Indesign sometimes, not always, it takes a long time, gets unresponsive and won't quit without a force quit.
What else can I tell you? Do you want another terminal sample?
Peggy
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