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Photoshop layers palette greyed out

Jun 18, 2012 12:16 PM

I just upgraded from MacOSX 10.5.8 to 10.6 and using Photoshop CS4.

Not sure if this is related to what happened today, but...

 

"About Photoshop" is greyed out. Can't tell what version I have.

 

I need to duplicate a layer in a high res RGB image. The LAYER, CHANNELS, PATH palettes have all options greyed out, except "convert to smart object", which I don't know yet what that is. The image is in 8 bits/channel. How do I fix this?

 
Replies
  • Currently Being Moderated
    Jun 18, 2012 12:51 PM   in reply to kiski

    You may try this and then check :

     

    Quit Photoshop

    Goto this location  : Users/[Username]/Library/Preferences/ and delete the folder named "Adobe Photoshop CS4 Settings"

    Now launch PS CS 4 and check

     
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  • Currently Being Moderated
    Jun 19, 2012 3:59 AM   in reply to kiski

    Boilerplate-text:

    Are Photoshop and OS fully updated and have you performed the usual trouble-shooting routines (trashing prefs by keeping command-alt-shift/ctrl-alt-shift pressed while starting Photoshop, 3rd party plug-ins deactivation, system maintenance, cleaning caches, font validation, etc.)?

     
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  • Noel Carboni
    23,528 posts
    Dec 23, 2006
    Currently Being Moderated
    Jun 20, 2012 10:36 AM   in reply to kiski

    Kiski, it could be very helpful if you would do a screen grab, save a JPEG from it, and post it here via the little camera icon.

     

    -Noel

     
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  • Currently Being Moderated
    Jun 20, 2012 12:23 PM   in reply to kiski

    Been on two monitors lately?

    Looks like you may have a Modal Dialog somewhere off screen. Trashing your prefs (aka: post number 1) should have fixed it. Try Window>Workspace>Reset Essentials and see if that helps.

     

    If not, check Apple System Preferences>Displays and see if your Mac thinks it may be hooked up to a second monitor.

     
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  • Currently Being Moderated
    Jun 21, 2012 8:48 PM   in reply to kiski

    Sorry, but this sounds more and more unlike a legitimate version of Photoshop CS4.  Exactly where did you obtain it?

     

    If if is legitimate, it most certainly is corrupted beyond repair and needs to be throughly uninstalled and re-installed, which would be a good idea anyhow since you upgraded to Snow Leopard.

     

    Since you are on Snow Leopard, upgrading to CS6 at this time sounds like an excellent idea, before CS4 ceases to be upgradeable in less than six or seven months.

     
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  • Noel Carboni
    23,528 posts
    Dec 23, 2006
    Currently Being Moderated
    Jun 22, 2012 8:13 AM   in reply to kiski

    I wonder whether you might have a dialog active that's off-screen...

     

    Have you used the system with more than one monitor before?

     

    Does pressing the Escape or Return key restore operation when it gets like this?

     

    -Noel

     
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  • Currently Being Moderated
    Jun 22, 2012 8:37 AM   in reply to Noel Carboni

    nobody reads post 7....

     
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  • Noel Carboni
    23,528 posts
    Dec 23, 2006
    Currently Being Moderated
    Jun 22, 2012 8:26 PM   in reply to charles badland

    Oops.   Missed that one.

     

    Great minds...

     

    -Noel

     
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  • Currently Being Moderated
    Aug 13, 2012 12:27 PM   in reply to kiski

    What's this issue ever resolved?  The same thing just happened to me - using CS5.1

     
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  • Currently Being Moderated
    Aug 13, 2012 1:01 PM   in reply to jekvt

    What of the above suggestions have you tried?

     
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  • Currently Being Moderated
    Aug 13, 2012 1:08 PM   in reply to charles badland

    Thanks for your quick response.  I was able to get the layer options up again by removing preferences, force quitting and restarting.  Thanks again.

     
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  • Currently Being Moderated
    Jan 11, 2013 7:19 AM   in reply to kiski

    It may help if we can could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

     

    http://feedback.photoshop.com/photoshop_family/topics/photoshop_how_do _i_share_my_system_information

     

    Try these steps to fix most issues: http://bit.ly/Troubleshoot_PS

     
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  • Currently Being Moderated
    Jan 11, 2013 8:33 AM   in reply to kiski

    Yeah. Just paste it here.

     
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  • Currently Being Moderated
    Jan 14, 2013 1:59 PM   in reply to kiski

    You're using Photoshop 11.0.0 and missed some updates with bug fixes.

     

    And you're running under Rosetta emulation instead of native x86 code.  That alone causes a lot of problems (because Rosetta has many bugs).

     
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  • Currently Being Moderated
    Jan 14, 2013 2:00 PM   in reply to kiski

    Ok. First. Update you Photoshop.

     

    If that doesn't fix it, then troubleshoot your plug-ins. you have a few 3rd party plug-ins (Font Agent Pro, Epson TWAIN, etc) that may be causing havoc.

     

    Instructions for these and other troubleshooting here: http://bit.ly/Troubleshoot_PS

     
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  • Currently Being Moderated
    Jan 14, 2013 2:23 PM   in reply to Chris Cox

    Chris,

     

    Good point. Kiski, I would turn off running in rosetta first - there's no reason to run in Rosetta. I agree, that will really make Photoshop run poorly.

     
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