On the road with my laptop. Copied all the files to my MacBook Pro. So all my pictures have to be relinked/updated. I can do one, after I update the next picture all options are greyed out. I can't save, I can't even quit. I have to force quit. I have uninstalled and reinstalled.
Try to clear the preferences by moving the AdobeMuse folder to the desktop from,
If the issue still persist can you please provide us with the replicating steps.
Didn'ty help. The problem is still there. With one difference, now it's the english version, so I do not get what I'm paying for. Well, tvice, since I'm paying for an application which I can't use.
Would it be possible for you to zip up your .muse file and the associated image files and send it to us at firstname.lastname@example.org, along with a link to this thread and an explanation of the steps that are leading to the greyed out menus. I would very much like to get to the bottom of this. Thanks. If the package is larger than 20Mb, you can send it using a service like Adobe SendNow, SendThisFile or WeTransfer.
Sorry I didn't get to this sooner.
The placed image file Gnarly4.png is the source of the problem. It's no longer a valid PNG file, so when doing the link update Muse is tripping up on it and ending up in this menus disabled state. We'll work on fixing the link update error handling code to prevent this for a future release.
In the meantime I wrote a snippet of code to extract the image data for the image from the .muse file to recreate a valid PNG file. I'll send you a Gnarly4.png that works.
It appears the Gnarly4.png file you sent was truncated or overwritten by something else. It's not a valid PNG and is only 123K whereas the recreated original PNG is 2.3 MB.
Europe, Middle East and Africa