Skip navigation

Using Flash Player

KARENWEEKS Calculating status...

Currently Being Moderated

flash player 11.3 crambling video images

Jun 21, 2012 8:26 PM

Tags: #problem #not_working #flash_player_11

flash player settings suggest acive x is latest versiona nd enabled, but plug in is not enabled - is this possibly the problem and if so how do i fix it

421 Views 3 Replies Latest reply: Jeromie Clark, Jun 27, 2012 12:02 AM

Replies

Currently Being Moderated

1. Sunil_Bhaskaran,

Jun 21, 2012 11:59 PM in reply to KARENWEEKS

Report

Could you please let us know your operating system and the browser that you use?
Please see the following link for more info on enabling Flash Player:
http://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.htm l

Also, access the following link and let us know what you see: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

Thanks,
Sunil

|
Mark as:
Currently Being Moderated

2. KARENWEEKS,

Jun 26, 2012 10:57 PM in reply to Sunil_Bhaskaran

Report

sunil , when I access the l;ink it brings up a pink etxt box - it says flash player is installed, but there is a white box that runs through andmoves accross both top and lower section and every now and then a red image blinks in and out,
I run on windows 7 and its a 64 bit edition - same with internet explorere- -what else do you need?

|
Mark as:
Currently Being Moderated

3. Jeromie Clark,

Jun 27, 2012 12:02 AM in reply to KARENWEEKS

Report

This sounds like a video card driver issue. Please make sure you have the latest available drivers for your video card.

If the issue persists after updating your video card drivers, try the following:

Try disabling Hardware Acceleration in Flash Player.
Details are in the Solve Video Problems section, here: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If you're still experiencing weird rendering problems, please give us the output of dxdiag:
Click Start
Type dxdiag
Save the information to a file, and paste the contents in this thread, or attach the file (click Use Advanced Editor in the upper right above the reply box)

|
Mark as: