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pearlaise-rose
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signing in to use trial of cs6

Jun 21, 2012 6:29 PM

I am having problems signing in to a trial version of cs6.  It has all downloaded fine but when I open the trial version it comes up with a box asking for me to sign in with my Adobe ID.  I click on the sign in button and after a while it comes up with a box saying I am not connected to the internet or my clock settings are wrong.  But  I am connected and my clock is right!  Any hints on how to fix this??

1242 Views   6 Replies   Latest reply: Vikrant Rai, Aug 30, 2012 10:56 PM
 
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  • Vikrant Rai
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    1. Vikrant Rai,
    Jun 21, 2012 11:47 PM   in reply to pearlaise-rose
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    I'm wondering if you're behind a firewall or thats preventing you from connecting to the servers.

    Could you try by temporarily switching the firewall off.

     
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  • pearlaise-rose
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    2. pearlaise-rose,
    Jun 24, 2012 11:29 AM   in reply to Vikrant Rai
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    Hi Vikrant,

     

     

     

    I will try this.  The other thing I was thinking it could be is that when I set up my user profile I mistakenly left the country as USA.  If the trial software compares this with my computer dates and times it will be incorrect.  I am from NZ which is obviously a different time zone etc, so this could be confusing things.

     

     

     

     

     

    Pearlaise-Rose

     
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  • seogoddess
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    3. seogoddess,
    Aug 30, 2012 2:21 PM   in reply to pearlaise-rose
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    I am having the EXACT same problem with my Photoshop trial. VERY frustrated. Did you ever find a solution? If so would please HELP!!! My fire wall is off, My internet connection is fine....thank you for your time!

     
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  • pearlaise-rose
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    4. pearlaise-rose,
    Aug 30, 2012 3:17 PM   in reply to seogoddess
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    Hi there,

     

     

     

    No - I tried a whole stack of things but could not get it to work - no matter what.  I agree - it's very frustrating.  I think my trial has expired now and I never used it.  What a waste of time! L  Anybody got some tips??  I am not buying this product until I can find out what it is like to use......Calling all you technical people out there for some suggestions....

     
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  • seogoddess
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    5. seogoddess,
    Aug 30, 2012 4:10 PM   in reply to pearlaise-rose
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    Thanks for your reply. Same boat here. Getting no where! I am a web developer and have used Photoshop for many years for all of my graphics etc. It is by far the very best!

     
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  • Vikrant Rai
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    6. Vikrant Rai,
    Aug 30, 2012 10:56 PM   in reply to seogoddess
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    Did you have other Adobe software on your computer? Previous versions perhaps.

    See this document to see basic troubleshooting steps for this and other connectivity issues.: http://helpx.adobe.com/content/help/en/x-productkb/policy-pricing/acti vation-network-issues.html

     

    Let us know if this solves your problem, and incase it doesn't how far do you get in the series of steps.

     
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