I should have further explained that I have non-working versions of the

creative suite and production suite on my xp machine and on a virtual pc.

Dear Ken:

I am trying to use my second activation on my macbookpro which is also on

sys 10.6.8, but it has not allowed me to download all the apps, and it has

not activated.

I downloaded a trial version of design and production CS6 to use on the

macbook until I can use my second install on the macbook.

I do not have the second install of the CS6 subscription attempted on any

other volume on the mac pro tower, but I do have previous versions of

creative suite installed on separate volumes to use when I need to work in

that version. Only one Operating System is the startup disc/volume at a

time, so no adobe versions are running simultaneously. After I could not

get illustrator and some of the other CS6 applications to launch and/or

work, I did put a trial of CS5 on the same volume so that I could continue

to work in illustrator. The partition was clean and CS6 subscription was

the only Adobe product on it, but I did and do have other software on the

partition, I have to do regular work. I had success activating some of the

products in the suite on one day, and then not on another, and then some

activated again. I have been charged two times now for my monthly

subscription.

At one point as an experiment, I tried to download and install on my

windows XP machine, but not all products downloaded and they never

installed at all, they just quit.

I would love to activate and deactivate when needed, but I have not dared

to even attempt that, I am just trying to get the full collection to

activate on my mac pro and then on my macbook pro. This is why I am so

interested in the media discs. I read on the forums that some people paid a

fee to get the software on media so that they could install without the

long download time with its potential errors.

Creating another clean partition and starting the whole installation

program over again was what I was going to do, but I was hoping for that

disc to save time and potential errors from the download and install

process. I've rebuilt the volume two times now and it took several days to

get the Adobe software onto it. And, I need to do actual work and all I

seem to be doing now with the subscription is trying to make the software

work.

Can you tell me whether I got charged for using Muse when I tried to open

it? When Muse is greyed out after I open it, is it because I have not paid

separately for its use?

Can you tell me when I can use the digital publishing suite and Lightroom?

I don't think I downloaded any touch apps successfully, but if I did, am I

about to be charged for them? As I mentioned, I don't want any additional

charges and I have have read that some of the apps that were advertised as

free apps, are really going to incur a charge. Because Adobe took a credit

card number for a periodic charge, I am very worried that I am going to be

charged for something I was told was free.

I've read people saying good things about typekit and bad things, much like

the spinning beach ball of death type hangs that I experienced. There are

so many problems getting the basic software to activate that using a type

applet that only allows use of type on websites, and never worked for me in

a timely manner,  is lower on my list.

Dear Dave:

yes, I reported the problems to adobe support back in May. I got one canned

response telling me to reinstall, which I have done, several times now.

They never responded after the first time.

The illustrator CS6 product within the CS6 master Collection trial and now

subscription worked when it was a trial and not as subscription on both my

macpro and within the creative and production suite on my macbook pro.  I

am not using any of my windows products or serials as upgrade paths for

this subscription, I am only using one of my three macintosh serial upgrade

paths for these 2 installs. I am running 10.6.8  on both and I do not want

to use lion because I did not like the way it worked when I tried it out.

I ditched illustrator prefs and restarted numerous times. I don't get an

error message or any message when illustrator quits.

I did not get errors when installing or downloading the CSMaster Collection

the last time I downloaded. I am using that download, to the best of my

knowledge.

Because I am running out of time to repeatedly move my documents to other

drives and totally reformat a clean drive, I finally put a trial of CS5 on

my same partition so that I could continue to work on some files. Photoshop

and After Effects open and work on my machine so I don't think the

illustrator problem is hardware related, especially since it did function

in the very same partition before as a trial. That is why I am so

dissappointed in the adobe subscription process, because it seems to me

that these problems are caused by the subscription activation, and

illustrator is chosen as the key activator, much like after effects being

the key activator in production suite.

Also, I am being prevented from downloading any more than 12 applications

on my macbook pro, and sometimes i have to activate a trial version when I

try to use them.

Additionally, I tried to save a few files onto the cloud storage and found

myself locked into an upload that lasted for 5 hours and only resulted in 6

small files, about 20 mb total. Many of the files I tried to upload were

ignored. I don't seem to be able to move or work iwith those cloud files

once I finally got them there. I can't use this as  a way to do actual work.

I have about the most robust cable connection in the New York Metro area,

about 14.4 down. I am not on a dedicated line  in an office.  Each time I

try to download the applications, IF I am allowed to do so, it takes a

couple of days. I ahv tried downloading individual applications but I don't

seem to be allowed to do that, either.

Any help other than- reformat your drive to zero, install system and and

start over from the beginning by downloading the master suite again- would

be much appreciated.

Dear Dave,

I only put the cs5 applications back on when the cs6 illustrator refused to

work. CS6 illustrator became a problem before any cs5 applications were

present.

It crashes as many times as I try to launch it. I can't use it, but I do

see the startup screen sometimes before it quits.it will quit just as fast

as I can continue to launch it. It doesn't happen in relation to another

activity, because it just won't stay open.

Right now I got a speed reading of 10.6 down and 2.6 up.

I don't use time machine because I shoot video and fill up my discs and

reformat frequently, and using time machine just adds another block of

space I have to be concerned about. I don't want to trust anything

automated. I copy my work to two places and a dvd with regularity. My

macbook pro had cs6 illustrator running fine previously, but now after

multiple reinstalls, it will not reinstall at all and I am using a cs5

illustrator, just like I am on my macpro. They are on the same network

right now, but I take the macbookpro out on jobs and have had a hard time

activating anything there, as well. The cs6 illustrator on my macpro does

sort of launch, briefly, and then quits with no error message. I get the

adobe report message saying adobe has no suggestions for making

illustrator work. There are no error messages.

I used to make collected folders for illustrator documents, like an

indesign package. I will do that again if I get illustrator stable and

working. I am not using documents across the network, but moving folders of

ingredients to whatever machine I am working on.

You know, I don't know why illustrator doesn't "package" like indesign

does. Or maybe it does, now, and I just don't know because I can't get it

to work. In my 22 years of using illustrator, photoshop, quark, indesign,

etcetera, I believe storing packages or collected folders is well worth any

concern about the space they take up. The time it takes to restore items

that have been moved or changed is more problematic than the extra space

needed to keep a collected folder. IMHO.

I have noticed the behavior of a cs6 subscription application appearing to

be a trial with a huge number of days. I know it was in error, but as long

as the damn appllication opened, I kept going because I need to work with

them.