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Rheiden2
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move to new comupter

Jun 22, 2012 11:40 AM

How do I install Acrobat 9 Pro on a new computer - it asks for an activation code?

557 Views   3 Replies   Latest reply: Rheiden2, Jun 24, 2012 9:49 AM
 
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  • Willi Adelberger
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    1. Willi Adelberger,
    Jun 22, 2012 11:23 PM   in reply to Rheiden2
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    1. Deactivate it on the old computer (Help > Deactivate…)

    2. Install it from the original installer with all updates again. You will need the Serial Number, either during installation process or when the progamm launches the first time.

     

    If you have no possibility to deactivate it again you should call Adobe Technical Support. They will help you.

     
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  • Mylenium
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    2. Mylenium,
    Jun 23, 2012 2:22 AM   in reply to Rheiden2
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    Check your serial number on your Adobe account (if you ever bothered to register your software, that is). If you don't have any, then I'm afraid there is nothing anyone can do. Otherwise follow the procedures Willi explained already.

     

    Mylenium

     
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  • Rheiden2
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    3. Rheiden2,
    Jun 24, 2012 9:49 AM   in reply to Mylenium
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    Thank you. After contacting support I found that I could use Adobe 9 Pro on two computers, my laptop in my office and my new desktop. The activation worked and it is going. Thanks

     
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