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solidventur24 Calculating status...

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Unable to upgrade to 11.0.1 for AE CS6

Jun 22, 2012 8:21 PM

Tags: #update #ae_ram_preview_error #ae_cs6

I'm having the RAM preview problem (RAM preview needs two or more keyframe to preview) and trying to upgrade to 11.0.1. I've tried updating via Adobe Application Manager but it fails so I've gone to the direct download site on Adobe. After downloading the AfterEffectsTrial-11.0.1-mul-AdobeUpdate.dmg and running it, I'm getting a fail error code U44M2I218.

Anyone else having this problem or know how to decrypt the erorr code?

791 Views 4 Replies Latest reply: solidventur24, Jun 27, 2012 10:17 AM

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1. Mylenium,

Jun 23, 2012 2:25 AM in reply to solidventur24

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It thinks the update isn't applicable - for whatever reason. Most likely something ahs blocked/ damged the installer database. I recommend you wipe your system clean using the Creative Suite Cleaner Tool, then reinstall all apps, making sure you apply the updates that are most important to you first before something goes wrong again...

Mylenium

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2. solidventur24,

Jun 23, 2012 6:07 AM in reply to Mylenium

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Thanks for your reply. Are you suggesting a full uninstall and reload of the CS6 Master Collection? That's a multi-hour proposition.

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3. Rick Gerard,

Jun 23, 2012 6:39 PM in reply to solidventur24

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MC takes about 20 minutes to install on my MacBook. Just did it. What kind of a machine are you using that takes more than an hour?

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4. solidventur24,

Jun 27, 2012 10:17 AM in reply to solidventur24

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So, after 3 1/2 hours I've uninstalled CS6 Master Collection, cleaned with the Creative Suite Cleaner Tool, reinstalled the MC, talked with Adobe support and fixed the problem.

I had to install the update in Safe Mode on my Mac (hold shift key while rebooting) then log in through the root user to run After Effects. But now I've rebooted in regular mode, logged in as myself, and AE CS6 v11.0.1.12 is running beautifully. It even RAM previews much quicker than before!

Thanks for your help and the suggestions.

I'm on a mid 2007 iMac 2GHZ, 4GB RAM, OS 10.6.8 with 14.4Mbps download speed.

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