I've tried to unistall PSE8 but when I select Unistall it freezes with the screen saying "Preparing to Uninstall". I was told by tech support to drag folder to trash and then try to reinstall from disk. I tried doing this and now it says "Preparing to Install". It doesn't do anything at all.
Something different - the two buttons when I try to install (Quit and Install) both have a little blue square right over them.
Either way it is not working.
Please help!
sorry, should have added more info.
running mac. initially did a data migration from old to new laptop. was told I could drag the pse8 folder to trash and just do a fresh install. both the uninstall and the install freezes or stalls.
I first tried to do the uninstall pse8 function first but same issue.
Oh dear. First of all, you can never migrate a PSE installation. Secondly, you MUST uninstall via the uninstaller. You have made a big old mess for yourself. You will need to download and run this:
http://www.adobe.com/support/contact/cscleanertool.html
and then go back and manually pick out and trash all the pieces of PSE that are still lying around. Check not only Applications, but also your username>library>application support and Hard Drive>library>application support. If you are using lion one of these libraries is hidden and the other is hard to find. Let me know if you don't how to get to them.
PSE is not a tidy package app in accodance with the apple developer guidelines. The installer is more like a blast of buckshot and strews stuff all over your hard drive in places the migration assistant is not programmed to search for bits and bobs.
I hear ya. First I tried to uninstall with unistaller and it stalled like th picture above. Then adobe tech support said I could drag to trash. I did remove it out of trash and back to where it was but I still get this stall in the pic.
Since I put back from trash do I still need to do the above? I actually should since it seems like the uninstaller does not work.
I am using lion...
Is everything I need to trash pretty explicitly labeled?
Putting it back will not help. You have semi-broken the links within the the program by trashing it, which is why the uninstaller also will not owrk. You must do what I said in my previous post.
The current version of cleanscript is supposed to leave other adobe programs alone, but I'm dubious about that. I would uninstall PS before proceeding, if I were in your situation, but theoretically it's not necessary.
So I followed above and now when I try to re-install it seems better as now it's prompting me for the s/n, but it is saying the s/n I am entering is incorrect (which I'm getting right off the cd box) and it still has those blue squares.
Do you think that the blue squares are off somewhat? And not sure about the s/n as it's only installed on one device and I'm allowed two.
BTW - thanks for the support thus far.
ADDED: (it won't even let me install as a trial version)
Barbara,
I believe I had done what you said...here are the two libraries - do you see anything I missed?
And if it matters - the buttons looked like the previous screenshot before I tried to uninstall the very first time before cleanscript. I also verified on my other machine and the little blue squares are not there.
Let me know if there are other files to trash that I may have missed.
Thanks again!
And if it matters - the buttons looked like the previous screenshot before I tried to uninstall the very first time before cleanscript. I also verified on my other machine and the little blue squares are not there.
Yes, of course, because you were missing parts of the program to begin with, due to trying to migrate it over.
You should certainly send the Bridge CS4 folder to the trash, among others. (I'm assuming you have PS CS5, incidentally.)
Are you saying you have CS3 as well?
For the serial number, see this, but it would be a good idea to deactivate PS before doing this:
http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac- os.html
I would also go to apple's website and download and run the combo updater for your version of OS X and also repair permissions before continuing with any of this. Also, everything may not be in the Adobe folder. Those are the most important but you will need to look around in the rest of the library as well for related files.
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