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CS3 to CS5 Upgrade Problem

Jun 23, 2012 10:46 AM

I am trying to install CS5 (upgrade from CS3) and I am getting a message stating that my serial number for CS3 is incorrect, this number is the right one from my original box and is the one I installed CS3 to my PC years ago.

Any advice please?

457 Views 2 Replies Latest reply: Bill Hunt, Jun 23, 2012 6:26 PM

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1. Manish-Sharma,

Jun 23, 2012 1:52 PM in reply to Rugby_Nut

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Contact Adobe Support , Check the link for details :-

http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifyin g-product.html

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2. Bill Hunt,

Jun 23, 2012 6:26 PM in reply to Rugby_Nut

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I agree that you should check the eligibility for an upgrade, but also remember, if you go to Help>About, the S/N that is displayed is truncated for your security. Make sure that you have the full S/N from your original product.

Good luck, and if things fail, and you are qualified, contact Adobe Customer Support (not Technical Support), as they should be able to help you.

Hunt

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CS3 to CS5 Upgrade Problem

Jun 23, 2012 10:46 AM

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