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sifishman
sifishman
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C++ Runtime error  PSE 9

Jun 21, 2012 2:15 PM

When I start PSE 9 organizer I get an error message: This application has requested the Runtime to terminate it in an unusual way...  I reinstalled PSE 9 but got the same message. 

2927 Views   18 Replies   Latest reply: photodrawken, Jun 30, 2012 9:16 PM
 
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  • 99jon
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    Jan 6, 2010
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    1. 99jon,
    Jun 22, 2012 2:30 AM   in reply to sifishman
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    This is usually a Windows system fault and the error log is the first place to look.

     

    Start Button à Control Panel à Administrative Tools à Event Viewer.

     

    In the left panel highlight Application (under Windows Logs) and look for errors logs with the red exclamation mark.

     

    If you see anything relating to Adobe copy and paste the information from the details tab.

    These errors can be caused by a variety of faults e.g. a corrupt dll file. The log should help to pinpoint the problem.

     

    Click to view

     

    EventLog.png

     

     
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  • sifishman
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    2. sifishman,
    Jun 23, 2012 7:10 AM   in reply to 99jon
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    Thanks for the reply and information.  I checked the error log and found

    LOTS of entries.  Over 800 in the last six weeks.  Most reference:

    Error Bon Jour Service

    Error Kernel-EvenTracing

    But some mention "Runtime"

    Warning  .NET Runtime Optimization

     

    The problem now is I have absolutely no idea what to do next?

     
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  • photodrawken
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    3. photodrawken,
    Jun 23, 2012 12:27 PM   in reply to sifishman
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    Look for the new entries having the red icon and that refer to Photoshop Elements.  Copy the error text into a message here.

     

    Ken

     
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  • docterv
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    4. docterv,
    Jun 23, 2012 7:19 PM   in reply to photodrawken
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    I find it interesting that I suddenly started getting the same runtime error when I try to open Elements 9 or Premeir on June 21. I went back though my events log and the error message is

    Event Type:Error
    Event Source:Application Error
    Event Category:None
    Event ID:1000
    Date:6/21/2012
    Time:6:32:33 PM
    User:N/A
    Computer:LIBBYE

    Description:

    Faulting application photoshopelementseditor.exe, version 9.0.0.0, faulting module msvcr90.dll, version 9.0.30729.4148, fault address 0x0005bea4.

     

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Data:

    0000: 41 70 70 6c 69 63 61 74   Applicat

    0008: 69 6f 6e 20 46 61 69 6c   ion Fail

    0010: 75 72 65 20 20 70 68 6f   ure  pho

    0018: 74 6f 73 68 6f 70 65 6c   toshopel

    0020: 65 6d 65 6e 74 73 65 64   ementsed

    0028: 69 74 6f 72 2e 65 78 65   itor.exe

    0030: 20 39 2e 30 2e 30 2e 309.0.0.0
    0038: 20 69 6e 20 6d 73 76 63in msvc

    0040: 72 39 30 2e 64 6c 6c 20   r90.dll

    0048: 39 2e 30 2e 33 30 37 32   9.0.3072

    0050: 39 2e 34 31 34 38 20 61   9.4148 a

    0058: 74 20 6f 66 66 73 65 74   t offset

    0060: 20 30 30 30 35 62 65 610005bea
    0068: 34 0d 0a              4..

     

    I've tried a bunch of fixes for this annoying error but none of them work for long.

     
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  • photodrawken
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    5. photodrawken,
    Jun 23, 2012 7:39 PM   in reply to docterv
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    Thanks for posting the info.  Have you tried these Adobe suggestions?  Even though this document is for the Creative Suite products, Solution #2 would be appropriate for PSE9, and should allow you to install the 9.0.3 update:

    http://helpx.adobe.com/creative-suite/kb/crash-launch-modname-updatern otifications-dll.html

     

    Ken

    
     
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  • renomercury
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    6. renomercury,
    Jun 23, 2012 8:40 PM   in reply to 99jon
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    I'm new thanks for help. I'm mostly learning and here is a lot to learn.

     
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  • docterv
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    7. docterv,
    Jun 24, 2012 8:18 AM   in reply to photodrawken
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    Thanks to Ken! I tried Solution #2 and the Editor opened without the error message. Yay!

     
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  • sifishman
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    8. sifishman,
    Jun 24, 2012 10:43 AM   in reply to docterv
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    I was able to update PSE to version 9.0.3 (through the Editor) but with no

    change in Orgnizer.  Still get Runtime error then it closes.

    I'm looking at Event Viewer\Windows Logs\Application and get something that

    looks like this:

     

    Information 6/24/2012 1:05:06 PM VSS 8224 None

    Information 6/24/2012 1:01:30 PM System Restore 8194 None

    Information 6/24/2012 12:57:20 PM McLogEvent 5000 None

    Information 6/24/2012 12:50:53 PM gupdate 0 None

    Information 6/24/2012 12:50:48 PM gupdate 0 None

    Error 6/23/2012 10:29:12 PM Bonjour Service 100 None

    Error 6/23/2012 10:29:12 PM Bonjour Service 100 None

    Error 6/23/2012 10:29:12 PM Bonjour Service 100 None

    Error 6/23/2012 10:29:11 PM Bonjour Service 100 None

    Error 6/23/2012 10:29:11 PM Bonjour Service 100 None

    Error 6/23/2012 10:29:11 PM Bonjour Service 100 None

    Error 6/23/2012 10:29:10 PM Bonjour Service 100 None

    Error 6/23/2012 10:29:10 PM Bonjour Service 100 None

    Error 6/23/2012 10:29:10 PM Bonjour Service 100 None

    Error 6/23/2012 10:29:09 PM Bonjour Service 100 None

    Error 6/23/2012 10:29:09 PM Bonjour Service 100 None

    Error 6/23/2012 10:29:09 PM Bonjour Service 100 None

    Information 6/23/2012 10:26:57 PM BBSvc 5 None

    Information 6/23/2012 10:26:21 PM gupdate 0 None

    Information 6/23/2012 10:26:20 PM gupdate 0 None

    Error 6/23/2012 7:36:57 PM Bonjour Service 100 None

    Error 6/23/2012 7:36:57 PM Bonjour Service 100 None

    Error 6/23/2012 7:36:57 PM Bonjour Service 100 None

    Error 6/23/2012 7:36:56 PM Bonjour Service 100 None

     

    the list goes on and on but I didn't see any errors associated with Adobe.

    I'm running Windows 7.

     
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  • photodrawken
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    9. photodrawken,
    Jun 24, 2012 10:51 AM   in reply to sifishman
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    Unless there's something in the Event log referring to Photoshop Elements, or Adobe, there's not a lot to suggest.

     

    Did it ever work without that error?  If so, what changes did you make to the system or in Organizer just before it started getting the error?

     

    Ken

     
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  • sifishman
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    10. sifishman,
    Jun 24, 2012 11:08 AM   in reply to photodrawken
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    This error came out of the blue.  I didn't make any changes that I'm aware of.  Thanks for trying.  Would it help if I "reset" the system back to a day or so before the error?

     

     

    Sent from my iPad

     
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  • photodrawken
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    11. photodrawken,
    Jun 24, 2012 11:10 AM   in reply to sifishman
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    At this point, you've got nothing to lose by trying.

     

    Ken

     
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  • sifishman
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    12. sifishman,
    Jun 29, 2012 5:37 AM   in reply to photodrawken
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    Looks like the problem was a corrupted catalog file.  I renamed it and the

    Organizer started without a problem.  I used PSE to back up my files a

    couple of months ago and I imagine the catalog is contained in the backup.

    I hope I can just restore the catalog without having to copy all the

    picture files, too.

    Thanks, everyone, for your input.

     
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  • docterv
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    13. docterv,
    Jun 29, 2012 6:30 AM   in reply to docterv
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    Update-I started getting the Runtime error again. The fix we discussed worked again so I made a just made shortcut to the PDapp.exe file for my desk top.

     
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  • photodrawken
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    14. photodrawken,
    Jun 29, 2012 10:28 AM   in reply to docterv
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    docterv,

     

    Hmmm...the patch should only need to be applied once.  There might be some corruption in your user account.  Try creating a new one and see if running under that account fixes things for good.

     

    Ken

     
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  • docterv
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    15. docterv,
    Jun 29, 2012 12:02 PM   in reply to photodrawken
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    I've created a new account and will report back if I get the error message again. Thanks!

     
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  • photodrawken
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    16. photodrawken,
    Jun 29, 2012 1:33 PM   in reply to docterv
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    Got my fingers crossed for you.

     

    Ken

     
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  • docterv
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    17. docterv,
    Jun 30, 2012 3:34 PM   in reply to photodrawken
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    Fired up a new adobe account with a different email account and the error returned the next time I opened the Editor. It seems that the only way to get it to open without the error is to use the PDapp.exe file before attempting to open PS.

    Weird.

     
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  • photodrawken
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    18. photodrawken,
    Jun 30, 2012 9:16 PM   in reply to docterv
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    I was referring to a new user account in Windows  -- that's where the corruption might be.  Sorry about the confusion.

     

    Added:

    I just realized that you should first log out of your Adobe account, then exit PSE, then use Task Manager to kill any running Adobe processes before applying the patch.

     

    Ken

     

    Message was edited by: photodrawken to add comment.

     
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