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andrealeigh88
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Will not download trial of Adobe Acrobat Pro

Jun 17, 2012 10:59 PM

When I click the download button for the trial of Adobe Acrobat Pro it does absolutely nothing. There isnt even a pop up box at the bottom asking me to grant access. I have a Toshiba Satelite 64bit running Windows 7. What can I do?

1305 Views   6 Replies   Latest reply: andrealeigh88, Jun 24, 2012 12:55 PM
 
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  • Vikrant Rai
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    1. Vikrant Rai,
    Jun 18, 2012 3:00 AM   in reply to andrealeigh88
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    It usually pops up a window. I'm sure thst something is blockign the popup window. Which browser are you using?

    Could you try another browser and see if that helps.

     
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  • andrealeigh88
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    2. andrealeigh88,
    Jun 19, 2012 2:00 PM   in reply to Vikrant Rai
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    was using Google but tried bing also and other still won't work. nothing

    shows to be blocking it. Not sure where to go from here.

     
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  • Vikrant Rai
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    3. Vikrant Rai,
    Jun 20, 2012 8:35 AM   in reply to andrealeigh88
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    1. If you're not signed in to Adobe.com, when you click the Download button, you're prompted to sign in.

    download-Ax-one.png

    2. After you sign in, a new window will pop up that downloads the installer.

    download-Ax-two.png

     

     

    It could be that your browser (Internet Explorer, Chrome, FireFox) are blocking popups and are not allowing the new window. Check and see if something is blocking it.

    ----

     
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  • vjaneczko
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    4. vjaneczko,
    Jun 20, 2012 9:55 AM   in reply to Vikrant Rai
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    I'm logged in using IE 9 (with popup blocker turned off) and get the same results; unable to download the trial.  No indication of activity at all.

     
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  • Vikrant Rai
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    5. Vikrant Rai,
    Jun 21, 2012 8:13 AM   in reply to vjaneczko
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    Could you perhaps try using another browser? I feel that this might be due to some issue with the browser.

     

    If that does not work then:

    Could you also check if there is something in your anti-virus that could be blocking the download? Or a firewall setting that blocks downloads?

     
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  • andrealeigh88
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    6. andrealeigh88,
    Jun 24, 2012 12:55 PM   in reply to Vikrant Rai
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    Found a solution! i am using IE9 and i clicked on 'Page' on the right side

    of my internet pane and turned on the 'Compatibility View' and i had to

    turn my pop up blocker off also. Hope this helps anyone else with this

    problem!

     
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