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Adobe PDF converter shows as permanently offline

Jun 23, 2012 10:40 PM

Tags: #print_to_pdf #conversion_process_failed #pdf_converter_offline

I have Adobe Acrobat X installed as part of the CS5.5 Design Premium Suite.

 

Last month, I began having difficulty in printing to the Adobe PDF converter - this had always worked fine before. PDFs stopped appearing and are queued up in the print queue - the printer dialogue is heade "Adobe PDF Converter - Use Printer Offline" and I can see my documents stacked up there. Looking at the dilaogue box I see that "Use Printer offline" is ticked in the "Printer" drop down menu - I have tried un-ticking this but it has no effect- the tick remains resolutely there. I have tried pausing & restarting docs, to no effect.

 

I can work round this in Word and Excel by using the "Create PDF" tab. But Firefox disabled the Adobe PDF plug in with its latest upgrade (thank you, Mozilla!) and Chrome just produces a print preview, from which I select Adobe PDF converter as my printer. And Visio tells me the PDF printer is not on my system!

 

Problem is I do all my banking online and used happily to save records of payments & receipts as PDFs, but now I can't.

 

This is really frustrating and I hope somebody has an answer! (hopefully without losing the queued documents, but I guess that's unlikley)

 

System spec

I am running Windows 7 Professional 32 bit on a Core2 Quad Q6600 2.40Ghz plus 4GB RAM. I use Office Professional 2010 (although I do ask myself a lot these days why I upgraded)

 
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