Skip navigation
Luke69
Luke69 Calculating status...
Currently Being Moderated

CS5: Illustrator freezing on simple tasks

Jun 25, 2012 2:26 AM

Tags: #illustrator #problem #cs5 #error #adobe

Illustrator keeps freezing when applying an effect such as texture-grain to a simple gradient, or even rasterizing a simple black circle. My system is about a 6month old macbook pro with 16gb ram, i7 and AMD Radeon HD 6770M 1024 MB. What could be causing this? It wasn't like this when i first started using the laptop but has started to do it everytime i try and do any of those simple tasks recently.

 

Thanks.

493 Views   5 Replies   Latest reply: Larry G. Schneider, Jun 25, 2012 9:08 AM
 
Replies
  • Luke Jennings
    Currently Being Moderated
    1. Luke Jennings,
    Jun 25, 2012 5:07 AM   in reply to Luke69
    Report

    Go to Help> Updates, to be sure you have installed the latest updates. If that doesn't help, try to delete your preferences- http://www.illustratorhints.com/2010/05/delete-preferences-file/

     
    |
    Mark as:
  • Luke69
    Currently Being Moderated
    2. Luke69,
    Jun 25, 2012 6:12 AM   in reply to Luke Jennings
    Report

    There is an update for Illustrator, but it fails everytime i try and install it, i tried to do this update a few weeks ago and it failed then too so i gave up but something must be going wrong, it all gets to 100% then just says it has failed. Also i have tried to find the Library\Preferences\Adobe Illustrator CS# Settings\(localization folder)\ folder but for some reason i don't have a 'Library' folder in my user folder and nothing comes up when i do a search for it, why would i not have this folder? Thanks for replying.

     

    Edit;

    Got rid of my preferences file, and it seems to be working with the simple tasks now as far as i can tell. But the update is still failing.

     
    |
    Mark as:
  • Luke Jennings
    Currently Being Moderated
    3. Luke Jennings,
    Jun 25, 2012 6:20 AM   in reply to Luke69
    Report

    You probably need to repair the application. Use the install disks and select custom install. I believe it will ask you if you want to repair the installation, say yes. When the installer is done, do the update.  I have not done this lately and am going by memory, you might want to do a google search before you start, or perhaps somone else has something to add.

    If you want to re-install from scratch, you should do an un-install first.

     
    |
    Mark as:
  • Luke69
    Currently Being Moderated
    4. Luke69,
    Jun 25, 2012 6:53 AM   in reply to Luke Jennings
    Report

    Thanks for your help, will try a repair or fresh install after work.

     
    |
    Mark as:
  • Larry G. Schneider
    Currently Being Moderated
    5. Larry G. Schneider,
    Jun 25, 2012 9:08 AM   in reply to Luke69
    Report

    As of OSX 10.7.X, the Library folders are now hidden. Do a google search on how to reveal these folders.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points