I'd like to change my credit card number, but Adobe site do not allow this.
Support chat redirected me to a chinese adobe page (I'm from Hungary, can't read Chinese..), then told me to call local reseller support instead.
Local reseller support told us that they can't support creative cloud members, they are being dealt with centrally by Adobe.
Back to chat, describing again what I need to a new agent..
Got the same chinese page from him as well first, then got the same "call local reseller" advice again.
After telling the agent that does not work, he gave me a phone number to call: 852 2916 2125, which never answers. And the agent dropped off..
I haven't been so depressed over a customer support for years.
Can somebody please help me out on how to change my credit card number for my Adobe ID?
Thanks for any useful help in advance.
Ok, found a way: "under the billing section of your subscription within the My Adobe section of Adobe.com after you login with your Adobe ID "
But after updating my info with my new (working) credit card (matercard) it says:
There was a problem in the store. If you wish to complete your purchase immediately, please call 800 0280148.
And this number than answers 'it cannot be accessed'
I'd need this done immediately, so please anyone - any ideas ?!
@mike cardeiro - The help document on Edit Billing is here http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscript ion-troubleshooting-creative-cloud.html#id_41289. If you experience a problem like that reported by Missing Cloud Ltd, then clear your browser's cache and cookies, restart the browser and try again. Alternatively try a different browser. You should not have an issue but I just wanted to point out how to trouble shoot the issue in case you do.
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