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Clydecus
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Color picker crashes in DW 5.5 Mac OS 10.7?

Jun 20, 2012 5:35 AM

Tags: #mac #cs5.5 #dreamweaver #system #crashes

Using eyedropper in color picker in CSS Styles panel or CSS rule dialog box in order to sample color in design view outside of immediate color swatch causes crashes in Dreamweaver 5.5 with Mac OS 10.7 Lion.

 
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  • Currently Being Moderated
    Jun 20, 2012 6:11 AM   in reply to Clydecus
     
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    Jun 20, 2012 10:02 AM   in reply to Clydecus

    Can you confirm that you are using 10.7.4?

     
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    Jun 21, 2012 6:49 AM   in reply to Clydecus

    Have you found a fix? I have the same problem. When I use the eyedropper tool to select a color, the eyedropper icon disappears, then DW crashes. I posted the problem last week on the forum but have not gotten any replies. I am on a new iMac, Lion, DW CS 5.5. The problem began last week after receiving my software update notice from Adobe and installing the update. (5.11?) No problem before that. Any help on fixing this would be most appreciated! Thanks.

     
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    Jun 21, 2012 7:08 AM   in reply to Clydecus

    I'm also having the same problem. E.G. when I try to select a BG colour for a table using colour picker it crashes DW. This issue has only occured since updating to the latest version of DW5.5. I'm also using OS 10.7.4.

     
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    Jun 21, 2012 4:38 PM   in reply to Clydecus

    Same story here. Trying to use the color sample tool within a CSS dialog box, crashes DreamWeaver 5.5. Running Mac OS 10.7.4

     
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    Jun 22, 2012 9:40 AM   in reply to 77nth

    Same here. The save button is getting a workout.

     
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    Jun 22, 2012 10:29 AM   in reply to Clydecus

    Just adding myself to the list of those expierencing this issue. It started yesterday., and is driving me nuts. As previously stated by all , selecting a color from the picker crashed the program (DW5.5 on Lion 10.7.2), hoping a solution is found soon..

     
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    Jun 22, 2012 2:05 PM   in reply to Clydecus

    Sorry to hear you all are running into this issue.

     

    Can you confirm a couple of details for me so I can have the Dreamweaver team investigate further?

     

    - What build of Dreamweaver you are using. (Go to the Dreamweaver menu > About Dreamweaver.)

     

    - What model of Mac you have. (Go to the Apple menu > About This Mac, then click More Info. It should be listed as the Model Identifier in the Hardware Overview.)

     
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    Jun 22, 2012 3:15 PM   in reply to Carey Burgess

    DW 5.5 - 11.5  Build 5366

    MacBookPro8,2: 2.4 Ghz Intl Core i7, Mac OS X Lion 10.7.2 (11C74)

     
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    Jun 25, 2012 2:04 AM   in reply to Carey Burgess

    Running:

     

    CS5.5 Version 5.5 Build 5366

     

    iMac 27 inch, Mid 2011, 2.7 GHz Intel Core i5, OS 10.7.4

     
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    Jun 25, 2012 12:16 PM   in reply to Carey Burgess

    Same problem here....

     

    DW 5.5 - 11.5  Build 5366

    MacPro 2 x 2.66 GHz Dual-Core Intel Xeon

    OS 10.7.4

     
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    Jun 25, 2012 4:39 PM   in reply to Carey Burgess

    I too have had the same problem today.

    DW 5.5 11.5 Build 5366

    OS 10.7.4 (11E53)

    Model Name:MacBook Pro
      Model Identifier:MacBookPro8,2
      Processor Name:Intel Core i7
      Processor Speed:2.2 GHz
      Number of Processors:1
      Total Number of Cores:4
      L2 Cache (per Core):256 KB
      L3 Cache:6 MB
      Memory:8 GB
     
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    Jun 26, 2012 5:13 AM   in reply to Carey Burgess

    Cary,

     

    I am on an iMac,

    OSX Lion 10.7.4

    processor: 2.7 GB  Intel core i5

    Memory 4 GB 1333MHz DDR3

    Dreamweaver version is CS5.5  ...  11.5.2.5366

     

     

    Still having the color picker problem. No problem before the update.

     
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    Jun 26, 2012 8:54 AM   in reply to Clydecus

    Thanks everyone for your responses so far. We are still investigating the issue, but so far have not been able to reproduce the issue.

     

     

    Do any of you have extensions installed for Dreamweaver CS5.5?

     

    If so, please share which ones. (To get a list, go to Help > Manage Extensions, and see what is listed for Dreamweaver in Extension Manager CS5.5.)

     
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    Jun 26, 2012 9:08 AM   in reply to Carey Burgess

    I have no extensions installed for Dreamweaver.

     

    Would the crash report be of any assistance? I can post here or email it to you directly.

     
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    Jun 26, 2012 9:08 AM   in reply to Carey Burgess

    Hi Carey.

     

    I did not have any extensions installed for DW until yesterday, so it is not an extenstion issue.

     

    The extension I installed yesterday is:

     

    Lorem and More version 1.2.1 / David Powers

     

    I really think the problem has something to do with the last update. DW was fine and dandy until updating.

     

    I also found another crashing issue yesterday: Trying to draw an image map.

     
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    Jun 26, 2012 9:43 AM   in reply to Clydecus

    OK, thanks all. It would seem that extensions are not likely to be the cause. Thanks, MscottR69, for sending me the crash log.

    We're continuing to investigate.

     
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    Jun 28, 2012 1:38 PM   in reply to Carey Burgess

    Same issue here.  The only way I could get it to work again was to reinstall the original version I purchased.  Version 11.5 Build 5315 doesn't have the issue.  I've confirmed this by reinstalling and updating several times.

     

    What motivation does Adobe have to resolve this issue if they have released CS6?  Is anyone having the problem in CS6

     

    Everything was working fine for me until this last Dreamweaver update I installed.  Since reinstalling my older version, resetting my preferences, I am having frequent crash issues.  I know, I know...  that's a different thread.    I'm seriously afraid to dish out hundreds of dollars to update my CS5.5 unless I know that this issue is fixed for both 5.5 and 6 versions.

     
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    Jun 28, 2012 8:25 AM   in reply to Clydecus

    Yeah, mine is doing the same thing.  CS 5.5 / Lion 10.7.3

     
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    Jun 28, 2012 12:08 PM   in reply to baubeis

    updated to 10.7.4 same thing.  And I had also done the update in DW CS5.5

     
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    Jun 30, 2012 8:22 AM   in reply to Clydecus

    I can't belive there isn't a fix of some sort for this.  Color picker is kind of important....  its driving me crazy!!!!!!!!!!!!!!!!!!

     
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    Jul 5, 2012 7:24 AM   in reply to Clydecus

    Thought I would chip in. Having same problem here.

     

    OS X 10.7.4

    Dreamweaver version 11.5, build 5366

     

    Model Name:          MacBook Pro

      Model Identifier:          MacBookPro6,1

      Processor Name:          Intel Core i7

      Processor Speed:          2.66 GHz

     

    Wayne

     
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    Jul 5, 2012 11:28 AM   in reply to Clydecus

    Thank you all for your patience. I received an update from the Dreamweaver team.

     

    This bug was somehow introduced with the recently released 11.5.2 update for Dreamweaver CS5.5. For now, they have pulled back this update while they resolve the issue. (NOTE: The update for Windows users is still available, since it is not affected.)

     

    To avoid the issue, the recommended thing to do is to revert back to the original installed version of Dreamweaver CS5.5. To do so, simply run the installer from your DVD or download, if it's a Creative Suite you only need to select Dreamweaver to install, and then run through the re-install.

    After the installation completes, you'll be back using Build 5315 and will not encounter this issue with the color picker.

     

    We'll be sure to update you as we have more info.

     
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    Jul 6, 2012 11:41 AM   in reply to Carey Burgess

    Seriously?  I downloaded the whole master suite from the interwebs, and didn't keep the download files.  So I have to redownload that whole thing, like 9 gig or whatever it is.  And then just reinstall Dreamweaver.  And then reinstall all of my extensions.... I am freaking out right now!

     
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    Jul 11, 2012 8:52 AM   in reply to baubeis

    baubeis, you can instead just download the trial of Dreamweaver. See this article for instructions and a link: http://prodesigntools.com/adobe-cs5-5-direct-download-links.html

     
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    Jul 17, 2012 10:49 AM   in reply to Carey Burgess

    I upgraded to 5.5 from 5.0 by download. The only DVD I have is for 5.0. Where to I download Dreamweaver 5.5? I didn't keep the downloaded installer.

     
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    Jul 18, 2012 2:43 AM   in reply to Clydecus

    Hello All,

     

    The issue is caused due to a depricated API "CGDisplayAddressForPosition" on Mac 10.7.

    This has been fixed and the the patch is under internal testing.

     

    We would like to get this patch validated with the community users also. You can contact me at yprasad_at_adobe_dot_com for more details.

     

    Regards,

    Yalpi Shiva Prasad

    Adobe Dreamweaver Team

     
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    Jul 18, 2012 7:48 AM   in reply to Yalpi Shiva Prasad

    Thank you Yalpi (and Adobe) for addressing this issue. 

     
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    Jan 21, 2013 12:56 PM   in reply to Carey Burgess

    Carey, I use Dreamweaver CS 5.5 Version 11.5 Build 5366 with OX 10.7.5 I have just encountered this eye dropper problem. How can I install Build 5315?  I only have this CS 5.5 Version 11.5 Build 5366 of DW.

     
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    Jan 21, 2013 10:21 PM   in reply to Jayarny

    Jayarny, you can update Dreamweaver from Help Menu->Updates or you can download and install the update from Dreamweaver CS5.5 11.5.1 Updater.

     

    Regards,

    Yalpi Shiva Prasad

    Adobe Dreamweaver Team.

     
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    Jan 22, 2013 12:59 PM   in reply to Yalpi Shiva Prasad

    Hi Yalpi,

     

    Thanks for sending me the link. I tried to update it and got this warning.

     

      Dreamweaver CS5.5 11.5.1 Updater

      Installation failed. Error Code: U44M2P7

     

    Do you have any idea? My DW is version 11.5.2.5366.

     
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    Jan 22, 2013 11:12 PM   in reply to Jayarny

    Hello Jayarny,

     

    You can revert back to Dreamweaver 11.5 by reinstalling the product and then update to latest patch through Help Menu->Updates or download from the Dreamweaver Support Page.

    This will update Dreamweaver 11.5 to 11.5.3.

     

    For more information you can refer to blog : http://blogs.adobe.com/dreamweaver/2012/07/dreamweaver-cs5-5-11-5-3-ma c-update.html

     

    Regards,

    Yalpi Shiva Prasad

     
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