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Fredrik Olastuen
Currently Being Moderated

Unable to open or create files in photoshop CS4

Jun 24, 2012 10:25 AM

Tags: #cs4 #64-bit #windows7 #photshop

Suddenly my Photoshop CS4 has stopped working. I can open the program, but are not able to either open files (jpg, psd, tif ++) or create new files. No error message, it just doesn't happen anything. The program doesn't stop working either, I can still browse all menues or try to open the file again, but nothing happens, it's just like the functions doesn't work. Sometimes I''m able to open a file, by browsing my computer and choose "open in photoshop cs4". Then the file opens in Photoshop, but I'm not able to do anything. No menues or actions are working. I'm running 64bit Windows 7 on a Lenovo T420s laptop.

 

I'm running photoshop version 11.0.2

 

I have tried to reset the preferences, tried to reinstall Photoshop, tried other versions (CS5) and even tried to reinstall my computer. Doesn't help, the program is still not working.

 

What can cause this?

 

System info:

Adobe Photoshop Version: 11.0.2 (11.0.2x20100514 [20100514.r.591 2010/05/14:02:00:00 cutoff; r branch]) X64

Operating System: Windows NT

Version: 6.1 Service Pack 1

System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2

Physical processor count: 1

Logical processor count: 4

Processor speed: 2691 MHz

Video Card Vendor: NVIDIA Corporation

Video Card Renderer: NVS 4200M/PCIe/SSE2

OpenGL Drawing: Disabled.

Video Card: Intel(R) HD Graphics 3000

Video Mode: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10u md32

Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10u md32

Driver Version: 8.15.10.2696

Built-in memory: 8074 MB

Free memory: 5657 MB

Memory available to Photoshop: 7111 MB

Memory used by Photoshop: 60 %

Image cache levels: 4

Serial number: 91198886449861002069

Application folder: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\

Temporary file path: C:\Users\FREDRI~1\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  C:\, 149,0G, 46,8G free

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\

Additional Plug-ins folder: not set

 

Installed components:

   ACE.dll   ACE 2008/08/27-18:10:41   53.355610   53.355610

   AdobeLinguistic.dll   Adobe Linguisitc Library   4.0.0  

   AdobeLM.dll   AdobeLM (64 Bit)   3.0.11.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

   AdobeLM_libFNP.dll   FLEXnet Publisher (64 bit)   11.5.0.1 build 57427  

   AdobeOwl.dll   Adobe Owl 2008/08/14-18:38:42   2.0.70   53.354161

   AdobeOwlCanvas.dll   Adobe Owl Canvas   2.0.70   53.354161

   AdobePDFL.dll   PDFL 2008/08/20-20:15:08   53.204060   53.204060

   AdobeUpdater.dll   Adobe Updater Library   6.0.0.1452 (BuildVersion: 52.338651; BuildDate: Wed Apr 16 2008 19:28:20)   52.338651

   AdobeXMP.dll   Adobe XMP Core   4.2.2   53.352624

   AdobeXMPFiles.dll   Adobe XMP Files   4.2.2   53.352624

   AdobeXMPScript.dll   Adobe XMP Script   4.2.2   53.352624

   adobe_caps.dll   Adobe CAPS   2,0,99,0   2.135373

   adobe_epic.dll   Adobe EPIC (64 Bit)   3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

   adobe_eula.dll   Adobe EPIC EULA (64 Bit)   3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

   AFlamingo.dll   AFlamingo 2008/07/09-11:28:44   53.350580   53.350580

   AGM.dll   AGM 2008/08/27-18:10:41   53.355610   53.355610

   ahclient.dll    AdobeHelp Dynamic Link Library   1, 3, 12, 0  

   aif_core.dll   AIF   1.0   53.352475

   aif_ogl.dll   AIF   1.0   53.352475

   amtlib.dll   AMTLib (64 Bit)   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

   amtservices.dll   AMTServices (64 Bit)   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

   ARE.dll   ARE 2008/08/27-18:10:41   53.355610   53.355610

   asneu.dll    AsnEndUser Dynamic Link Library   1, 6, 0, 9  

   authplay.dll        

   AXE8SharedExpat.dll   AXE8SharedExpat 2008/06/11-20:19:53   NFR 53.348206   53.348206

   AXEDOMCore.dll   AXEDOMCore 2008/06/11-20:19:53   53.348206   53.348206

   Bib.dll   BIB 2008/08/27-18:10:41   53.355610   53.355610

   BIBUtils.dll   BIBUtils 2008/08/27-18:10:41   53.355610   53.355610

   cg.dll   NVIDIA Cg Runtime   2.0.0015  

   cgGL.dll   NVIDIA Cg Runtime   2.0.0015  

   CoolType.dll   CoolType 2009/01/16-10:41:46   53.372607   53.372607

   data_flow.dll   AIF   1.0   53.352475

   ExtendScript.dll   ExtendScript 2008/07/17-13:28:24   53.351316   53.351316

   FileInfo.dll   Adobe XMP FileInfo   4.2.2   53.352624

   FNP_Act_Installer.dll   FLEXnet Publisher (64 bit)   11.6.0.1 build 60959  

   icucnv36.dll   International Components for Unicode 2008/03/20-16:33:10    Build gtlib_1.1 CL#7223  

   icudt36.dll   International Components for Unicode 2008/03/20-16:33:10    Build gtlib_1.1 CL#7223  

   image_flow.dll   AIF   1.0   53.352475

   image_runtime.dll   AIF   1.0   53.352475

   JP2KLib.dll   JP2KLib 2008/06/11-20:19:53   53.100857   53.100857

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

   MPS.dll   MPS 2008/07/07-10:33:04   53.350311   53.350311

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CS4   CS4  

   Plugin.dll   Adobe Photoshop CS4   CS4  

   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   1.0.0.73  

   PSArt.dll   Adobe Photoshop CS4   CS4  

   PSViews.dll   Adobe Photoshop CS4   CS4  

   registration.dll   Registration   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

   SCCore.dll   ScCore 2008/07/17-13:28:24   53.351316   53.351316

   WRServices.dll   WRServices Friday May 30 2008 7:18:42   Build 0.7713   0.7713

 

Installed plug-ins:

   ADM 3.11x01

   Accented Edges 11.0

   Angled Strokes 11.0

   Average 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   BMP 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Bas Relief 11.0

   Camera Raw 5.7

   Chalk & Charcoal 11.0

   Charcoal 11.0

   Chrome 11.0

   Cineon 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Clouds 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Color Halftone 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Colored Pencil 11.0

   CompuServe GIF 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Conté Crayon 11.0

   Craquelure 11.0

   Crop and Straighten Photos 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Crop and Straighten Photos Filter 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Crosshatch 11.0

   Crystallize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Cutout 11.0

   Dark Strokes 11.0

   De-Interlace 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Difference Clouds 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Diffuse Glow 11.0

   Displace 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Dry Brush 11.0

   Extrude 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   FXG 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   FastCore Routines 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Fibers 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Film Grain 11.0

   Filmstrip 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Filter Gallery 11.0

   Fresco 11.0

   Glass 11.0

   Glowing Edges 11.0

   Grain 11.0

   Graphic Pen 11.0

   HDRMergeUI 11.0

   Halftone Pattern 11.0

   IFF Format 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Ink Outlines 11.0

   Lens Blur 11.0

   Lens Correction 11.0

   Lens Flare 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Lighting Effects 11.0.2 (11.0.2x20100514 [20100514.r.591 2010/05/14:02:00:00 cutoff; r branch])

   Liquify 11.0

   MMXCore Routines 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Matlab Operation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Measurement Core 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Mezzotint 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Mosaic Tiles 11.0

   Multiprocessor Support 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   NTSC Colors 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Neon Glow 11.0

   Note Paper 11.0

   Ocean Ripple 11.0

   OpenEXR 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   PCX 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   PNG 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Paint Daubs 11.0

   Palette Knife 11.0

   Patchwork 11.0

   Paths to Illustrator 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Photocopy 11.0

   Picture Package Filter 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Pinch 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Pixar 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Plaster 11.0

   Plastic Wrap 11.0

   Pointillize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Polar Coordinates 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Portable Bit Map 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Poster Edges 11.0

   Radial Blur 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Radiance 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Reticulation 11.0

   Ripple 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Rough Pastels 11.0

   Save for Web & Devices 11.0

   ScriptingSupport 11.0.2

   Shear 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Smart Blur 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Smudge Stick 11.0

   Solarize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Spatter 11.0

   Spherize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Sponge 11.0

   Sprayed Strokes 11.0

   Stained Glass 11.0

   Stamp 11.0

   Sumi-e 11.0

   Targa 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Texturizer 11.0

   Tiles 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Torn Edges 11.0

   Twirl 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Underpainting 11.0

   Vanishing Point 11.0

   WIA Support 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Water Paper 11.0

   Watercolor 11.0

   Wave 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Wind 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   Wireless Bitmap 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

   ZigZag 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

Plug-ins that failed to load: NONE

Flash:

   Connections

   Kuler

Installed TWAIN devices: NONE

 
Replies
  • Currently Being Moderated
    Jun 24, 2012 10:43 AM   in reply to Fredrik Olastuen

    You say "I have tried to reset the preferences,  did you get the reset window and say yes?

     

     

    "tried other versions (CS5) "  Does CS5 work?

     

    Sounds like  a video card problem if you can reset preferences and nothing works.

     

    Not a expert at reading the specs, but looks like you have a Nvidia and an Intel chip set.  Is the Intel disabled?

     
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    Mark as:
  • Currently Being Moderated
    Jun 24, 2012 10:57 AM   in reply to Fredrik Olastuen

    PS does not support use of 2 graphics cards.  Use the Nvidia as Intel is weaker in general.  Don't know about that specific card.

     

    Was confused by the:

     

    Video Mode: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10u md32

    Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10u md32

     

    But like I say not an expert at reading this stuff.

     
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    Mark as:
  • Currently Being Moderated
    Jun 24, 2012 11:42 AM   in reply to Fredrik Olastuen

    I am not sure why some computer mfgrs. are going to the dual video chip setup, but it does seem popular.

     

    As you found out, the use of the Intel chip can be problematic. We see this a lot in the Adobe Premiere (video editing program) Forums, and it has become a real sore spot.

     

    One of the major weaknesses is that while Intel makes great chips, they have historically had abysmal driver support. Some computer mfgrs. to re-write the Intel drivers, and that can help - but it can also hurt, depending on the regularity, that they issue new drivers. Even a simple OS update/hot-fix can render a video driver obsolete. That is one reason that ATI/AMD and nVidia issue drivers with such regularity (usually about 1/mo.).

     

    Good luck, and wish that I had some "fix" for you. With some computers, users HAVE been able to disable the Intel graphics chip, but it does not sound like that will be the case with your computer. Have you looked at setting the video chip in the BIOS w/ SETUP?

     

    Hunt

     
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  • Currently Being Moderated
    Jun 25, 2012 3:12 PM   in reply to Fredrik Olastuen

    Not a bug in PS software, but a bug in your computer hardware/software.  Would contact manufactor and say that software does not support dual video cards.  What can they do to fix?

     
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  • Currently Being Moderated
    Jun 25, 2012 3:28 PM   in reply to Fredrik Olastuen

    In addition to the video cards problems, that laptop is handicapped by too little hard drive space available.  You have less than 50 GB free for the swap files of the OS to share with Photoshop's scratch disk, your web browser cache, and any other stuff you have running.

     

    I keep dedicated 250 GB internal drives as Photoshop scratch disk on my desktops, and to my MacBook laptop I added a dedicated, 160 GB external FireWire hard drive for Photoshop's scratch disk alone.

     

    But then, I'm a very light Windows user, so I wouldn't presume that my experience in the Mac world counts here. 

     
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