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super360
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PS CS6 EXT, not seeing new memory?

Jun 25, 2012 3:29 PM

Just upgraded to 32gigs vs the 16 I had and it's working, tested with system reporting programs, etc. And They all show the 32gigs of memory. Went into PS to preferences to change memory usage by PS and it still only shows 14769 of available memory.

 

Do I need to reinstall PS or what to get it to see the new memory total?

 

This is on Win 7 64, PS 64

 

Regards,

 

Robert

696 Views   8 Replies   Latest reply: Noel Carboni, Jun 26, 2012 10:12 AM
 
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  • Trevor.Dennis
    1,592 posts
    May 24, 2010
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    1. Trevor.Dennis,
    Jun 25, 2012 3:36 PM   in reply to super360
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    That's odd.. When you say system reporting apps, you mean like Speccy?  How about in Task Manager?  You are definitely looking in Preferences for Photoshop 64bit?  I am sure you are.  What version of Photoshop?

     
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  • super360
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    2. super360,
    Jun 25, 2012 3:45 PM   in reply to Trevor.Dennis
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    Thanks Trevor, looks like a Windows issue or perhaps a MB issue, not sure why but for some crazy reason 16gig is "Hardware Reserved". Guess I now have to reseach that - ugh!

     

    Thanks again,

     

    Robert

     
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  • Bill Hunt
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    3. Bill Hunt,
    Jun 25, 2012 4:44 PM   in reply to super360
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    Super360,

     

    My first stop would be into the BIOS via SETUP at boot. Check everything there.

     

    Also, check that you have populated the correct slots on the MoBo, with the correct RAM sticks.

     

    You might also find one, or more of the tools in this ARTICLE useful for checking things.

     

    Good luck,

     

    Hunt

     
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  • super360
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    4. super360,
    Jun 25, 2012 5:45 PM   in reply to Bill Hunt
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    Thanks Hunt,

     

    I've checked the bios, can't find anything related to shared memory and the MB is fully populated with the pair memory. I've posted the issue on both the MB makers site and the Custom Systems Builder's - so hopefully an answer and solution soon

     

    Robert

     
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  • Trevor.Dennis
    1,592 posts
    May 24, 2010
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    5. Trevor.Dennis,
    Jun 25, 2012 9:11 PM   in reply to super360
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    There are lots of hits if you Google 'RAM hardware reserved'.

     
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  • Tim Spragens
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    6. Tim Spragens,
    Jun 26, 2012 5:53 AM   in reply to super360
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    Is this Windows 7 Home Premium? That is throttled to 16 GB RAM. You'll need at least Professional to see more.

     
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  • super360
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    7. super360,
    Jun 26, 2012 9:16 AM   in reply to Tim Spragens
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    Nail on the head, Bingo! Thanks Tim, had no idea MS would cripple the Home Premium edition that way, stupid beyond words, but now MS gets another chance to reach into my pocket. O'well I guess I don't feel too bad about it since I've been using a few of there free MS Research products too.

     

    Thanks!

     

    Robert

     
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  • Noel Carboni
    20,965 posts
    Dec 23, 2006
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    8. Noel Carboni,
    Jun 26, 2012 10:12 AM   in reply to super360
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    Stupid?  They're actually going to get money from you, right?  Did you forget that Microsoft is a business?  The memory maker got money from you, why shouldn't the software maker as well?

     

    It may not be pleasant to think that such limitations are arbitrarily imposed, but the limitations of the various versions are there and have been published plainly for a long time.  For example:

     

    http://en.wikipedia.org/wiki/Windows_7_editions

     

    Note the link to the description of the Windows Anytime Upgrade in the second paragraph at the above link.  That will be your path to using that extra memory.

     

    -Noel

     
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