Skip navigation
Currently Being Moderated

Bug 3224450 - Crash on

Jun 26, 2012 9:51 PM

Okay, I've disabled "Browser Record" in Real Player and 11.3.300.262 still crashes my Firefox 13.0.1 on Windows Vista Home Premium, Service Pack 2.  10.2 works just fine.

Branched from an earlier discussion.
  • Currently Being Moderated
    Jun 25, 2012 8:14 PM   in reply to MeowMixMN

    Thanks for the feedback.  We definitely want to get any lingering crashes fixed.  We're working on a couple other stability fixes, but we definitely want to know if what you're running into is something we're tracking.  Anything you can tell us that might help us reproduce the crash would also be helpful.  It's about a million times easier to fix something that we can see in action.


    The following information would be super helpful.  The first step you can do without changing your Flash Player version, in case you've already reverted.


    1.) Type "about:crashes" in your address bar, and copy the links for the time period where you encountered the crash.


    2.) Please temporarily disable other plugins.  Click Firefox > Help > Restart with Add-ons disabled


    3.) Try disabling Hardware Acceleration in Flash Player.  Details are the Solve Video Problems section, here:


    4.) If the issue persists, please disable Hardware Acceleration in Firefox:

    Click the orange Firefox button

    Click Options

    Under General, uncheck Use hardware acceleration where available


    5.) Attach the output of dxdiag.exe

    Mark as:
  • Currently Being Moderated
    Jun 26, 2012 9:02 PM   in reply to MeowMixMN

    Thanks, this is helpful.  I'm building a Vista Home Premium SP2 box now to see if I can reproduce.


    I don't see the dxdiag attachment, though.

    Mark as:
  • Currently Being Moderated
    Jun 26, 2012 9:50 PM   in reply to MeowMixMN

    Okay, thanks for that URL.  I can reproduce the crash. 


    I've opened a bug:, and I'll get someone to take a look in the morning.

    Mark as:
  • Currently Being Moderated
    Jul 7, 2012 1:20 AM   in reply to Jeromie Clark

    Hello Jeromie,


    I have been receiving the same error messages. I was using Firefox and I uninstalled it and moved to Google Chrome thinking it would help, but I now keep getting the messages over and over, even when the website I began getting the errors at is not on.


    This is what I got from the crash report window:


    szAppName : FlashPlayerUpdateService.exe     szAppVer : 11.3.300.262    

    szModName : ntdll.dll     szModVer : 5.1.2600.6055     offset : 000113c0


    First I thought it was because there was too much data streaming and I set it to unlimited, it keeps messing up with the sound, I have to click pause many times to be able to watch the whole program even though we have a very fast lan connection. It often crashes, too, and I have to kill the application and start over.


    It happens on any video I try to watch on


    Could you please help?


    Thank you so much.

    Mark as:
  • Currently Being Moderated
    Jul 7, 2012 2:34 AM   in reply to d0uble0seven

    d0uble0seven wrote:


    It happens on any video I try to watch on

    That's a bad one; I tried to watch one video, and my whole system froze completely (Windows 7 Pro, Waterfox 13, Flash Player plugin 11.3.300.262).  I wasn't even able to invoke the Task Manager.

    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)