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Toomany3
Toomany3
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Missing AME CS6 Presets

Jun 21, 2012 11:57 PM

Not sure why I cannot chose Quicktime or AVI in Media Encoder. I can render out any way I want from Premiere. I can render/export directly from Premiere, but when I queue it out to AME it defaults to F4V and won't even give me an option for Quicktime (DNxHD) or AVI (Cineform).

 

 

Here are my options in Premiere (normal)

Capture.PNG

 

 

 

Here it is in AME once it's been queued out from Premiere.

Capture.PNG

 

What gives? I have CS6 updated completely as of today, 6/22.

5455 Views   13 Replies   Latest reply: dan_jarman, Oct 20, 2012 8:22 AM
 
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  • Jeff Bellune
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    1. Jeff Bellune,
    Jun 22, 2012 7:14 AM   in reply to Toomany3
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    I read recently that someone opened Encore, found it deactivated (or not yet activated), and then activated it.  When they did that, the proper list of presets returned to the AME.

     

    Jeff

     
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  • Toomany3
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    2. Toomany3,
    Jun 22, 2012 10:32 AM   in reply to Jeff Bellune
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    Encore is activated. I even uninstalled everything and reinstalled CS6 clean after using the cleaner and still nothing. Same few AME options without AVI or QT.

     

    Now that I think about it, I had it working fine last week. Not sure what would cause a change since I haven't made any changes or installed any updates, etc.

     
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  • Nariman Sodeifi
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    3. Nariman Sodeifi,
    Jun 22, 2012 10:40 AM   in reply to Toomany3
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    For some reason AME is not getting activated.  AME does passive activation.  on launch it checks to see if any parent product (Like PPro) has been activated or not.  If it finds out that PPro is activated (and ppro has higher level of support) then it not only activates AME, but also provides the additional formats like AVI, QT, MPEG, etc. 

     

    We have seen a few users having this issue, but have not been able to reproduce this issue.  I wonder if there is another 3rd party application on your system that is interfering with activation of higher number of presets.

    curious what you installed.  Was it Production Premium, Master collection, or just PPro family?  Also was this a Creative Cloud Membership (subscription) install or is it a Boxed/Trial/ESD version of the application that you installed?

     
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  • Toomany3
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    4. Toomany3,
    Jun 22, 2012 11:18 AM   in reply to Nariman Sodeifi
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    Thanks. It's Production Premium educational package on this particular computer. I downloaded it from the Adobe site and had the serials emailed to me from Adobe. Everything appears to be activated since my help pulldown has "Deactive" as an option.

     

    I only have a few applications on the system.. just your typical ones that everyone has--Chrome, iTunes, AVG, Spotify, C4D r13, some codecs (Cineform, DNxHD), Goodsync, and bunch of AE/PR plugins (which aren't currently installed). Nothing out of the ordinary on an editing rig.

     
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  • Jeff Bellune
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    5. Jeff Bellune,
    Jun 22, 2012 12:32 PM   in reply to Toomany3
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    Please don't double-post.  I deleted your duplicate topic.

     

    Jeff

     
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  • Toomany3
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    6. Toomany3,
    Jun 22, 2012 12:58 PM   in reply to Jeff Bellune
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    OK, but how about a solution?

     
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  • Jeff Bellune
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    7. Jeff Bellune,
    Jun 22, 2012 1:29 PM   in reply to Toomany3
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    If I had a solution, I'd give it to you.  Since Nariman is an Adobe employee and likely part of the video apps team, and since he already told you:

     

    We have seen a few users having this issue, but have not been able to reproduce this issue.

     

    It's unlikely there even is a solution.  You could always try wiping your hard drive clean, reinstalling Windows and then reinstalling only the CS6 Suite, but there's no guarantee that would work, either.

     

    Jeff

     
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  • Toomany3
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    8. Toomany3,
    Jun 22, 2012 3:59 PM   in reply to Jeff Bellune
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    Just did that and it's the same thing all over again. Spent most of the morning reinstalling Windows and CS6 and it still is doing the same thing. 

     

    After doing some research, I see that people who are using illegal versions of the software are having the same problem. Good for them--that's what they get--but I PAID for CS6 and I'm having the same probs as the piraters.  I think these copy protection codes are causing the problem.  I could go on with my views on overzealous copy protection and how it too often hurts the paying consumer, but I won't. I just hope Nariman or one of the other guys can get me a solution since my CS6 work is totally crippled until this happens.

     
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  • Dima Tikhonov
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    9. Dima Tikhonov,
    Jun 22, 2012 4:13 PM   in reply to Toomany3
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    Hi Toomany3,

     

    I spent a good portion of the day trying to repro the bug again but all formats and codecs show up for me.

    Could you do me a favor and reinstall Premiere one more time? It would help a lot if you:

    1.   Deactivate ppro

    2.   Uninstalle ppro

    3.   Install ppro from http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_pro&loc=e n_us

    4.   During installation, do not enter your serial and run it in trial mode. (preferably with new AdobeID but not necessary)

    5.   Rtart Premiere and queue something to AME. => You should see all formats present

    6.   After you verified that all formats are there, restart PPro and serialize with you serial number.

    7.   Report back here

    If you will still see the issue, I will work with you directly to solve it.

     
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  • Toomany3
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    10. Toomany3,
    Jun 25, 2012 8:56 AM   in reply to Dima Tikhonov
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    Thanks for the reply. However, I can't do any of that now because while I was waiting for a solution, I've been trying a 100 other things. I was going to reinstall Windows (again) and start over to see if that would fix the problem. But since I was going to reinstall Windows anyway, I decided to try out the Windows 8 preview to see how it works, hoping against hope that THIS would work...  I intalled CS6 onto W8 and now my presets are all working as expected.

     

    I was going to uninstall W8 since this is my main editing rig and I W8 is still in beta and I want stability, but so far this is the only way I have gotten my presets to work in AME and I've had no stability issues as of yet so I might just stick with it unless something bad happens.

     
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  • Amrita Chakrabarti
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    11. Amrita Chakrabarti,
    Jun 25, 2012 9:42 PM   in reply to Toomany3
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    Requesting the users who are facing this problem to please  help us by mailing the amt3.log and oobelib.log form your /tmp folder (mac) or %temp% folder (win).

     

    Please mail it to amrita@adobe.com since its difficult to view it on a forum.

     
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  • jklmac
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    12. jklmac,
    Sep 14, 2012 3:06 PM   in reply to Amrita Chakrabarti
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    May I add something, I ran into exactly these issues for no good reason, I installed, enetered serial and activated etc but had the same problem. I fixed it using Seth's reply (number 15) in the forum here: http://forums.adobe.com/message/4540908

     

    All runs now and I got my list of exports back - HOWEVER, it is missing AVI - that - I cannot explain and it is a real hinderence.

     
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  • dan_jarman
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    13. dan_jarman,
    Oct 20, 2012 8:22 AM   in reply to Toomany3
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    Has the same problems and this solution worked for me.

     

    Navigate to the following folder: /Applications/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/Contents/Resources/txt/

     

    In there you will probably find a file called AddExporterList.txt. Make a copy of it to your desktop for safe keeping...then delete the original.

     

     

    Deleting that file fixed the issue for me, but if for some reason it doesn't for you then copy the desktop located file back to the original folder.

     

    Good luck!

     
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