Thanks in advance for anyone that can help.
I use the Adobe Master Suite and have enjoyed the Community Help Application/Client. I could do online searches for information with no issues. In checking were I stood as far as offline documenation, I decided to download all of the Suite Documentation through the CHC Perferences through the Updater Settings and doing a manual download. I believe (though not positive) is when my problems began.
First, I have a MacBook Pro runing OSX 10.6.8 with FireFox Browser 9.01 (not sure the browser information is needed). Adobe Community Help Version is 126.96.36.199 and the Adobe AIR application is version 3.1
At this point I am able to view the online help files in the main viewing screen. However, when I try and do a search, nothing shows up excpet a little dynamic clock icon showing that it is working and eventually it comes back with a dialog that says: "An unexpected error has occured. Please try your search again."
Here is the screen shot before the search:
And here is the image after trying a search:
After several attempts to fix this myself, I am not asking help on the forum. The last attemp I made was to
- Uninstall AIR using the uninstall app under Applicaitons/Utilities/Adobe AIR Uninstaller.app
- Deleted the folder "user"/Library/Preferences/chc.4875E02D9FB21EE389F73B8D1702B320485DF8 CE.1
- Running the AIR installer (I downloaded the most recent version): Adobe AIR Installer.app
- And then running the Adobe CHC help application directly: Adobe Help.app
If I set preferences to open up in a Browser, that works just fine yet would prefer to use the CHC interface.
Thanks in advance for any help including pointers on how to dig myself out of this hole I seem to be in.
ADDED EDIT: When I click the OK button on the error dialog, the main view window again shows the Adobe help information as in the first image.
Hi; thakns for reporting the issue. We are investigating now. In the meanwhile, please use the online, web search here: http://community.adobe.com/help/search.html
Make sure to select the appropriate product in the pull-down menu to ensure optimum results.
There is a thread on the topic on the Photoshop forum: http://forums.adobe.com/message/4124703#4124703
Strange, it works in CS4
But you guys are able to go to http://help.adobe.com/en_US/photoshop/cs/using/index.html right?
It might be useful to know that you can set Community Help Sites as a search engine in your browser (it should offer you to register itself as a search engine, while Safari users have to add Glims to add additional search engines.) http://blogs.adobe.com/communityhelp/2009/01/opensearch_plugins_availa ble_f.html
It appears to be working for me right now.
But I just had an AIR update notice pop up, let me update everything.
Sigh. 4 update installs later...
Still working. Either they fixed the problem, or it might be location dependent (and no, I'm not in the office).
Hi: yes, search is working normally in the Help app now. There was an issue with the servers that handle the search requests -- the team is keeping a close eye on things to ensure that it won't happen again. Thanks for your patience.
After seeing the reports that things were back up ane running, I rebooted my system and the Community Help Client (Adobe Help) is now also working for me. Yea!
So finally I fell into a hole that I did not pre-dig for myself (which is the normal case BTW ).
Thanks to Mark and the Adobe team for close monitoring of the forums, acknowledging the issue, finding root cause, and getting a fix and preventative action in place in very short order. Please accept my thanks and pass it on to others that were involved. You can let your bosses know that your efforst and results are appreciated (or send me a PM with an email address and I will do it myself )
I have Creative Suite Standard CS5.5. I am using InDesign, Photoshop and Illustrator. When I tried to access the application Adobe Community Help, I run a search for any of the above programs and the search shows nothing in the right panel. I tested selecting and copying one of the "white" pages and the text shows readable in a Word document. Something is happening, the text, links, etc. are INVISIBLE in the right panel. My CS is updated, and I recently updated Air as well.