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Downloadable help files

Jun 25, 2012 10:18 AM

Anyone know where version-specific Illustrator, Photoshop and InDesign help files are gone to? I keep being taken to a browser window with CS6 info only (as far as I can see).

 
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  • Currently Being Moderated
    Jun 25, 2012 4:28 PM   in reply to sharpshooterltd

    Which version of the Help file you looking for ?

     
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  • Ivan David
    135 posts
    Jun 9, 2010
    Currently Being Moderated
    Jul 3, 2012 6:11 AM   in reply to sharpshooterltd

    Sharpo,

     

    The access to previous help files never went away. You still have access to them - from the respective product help pages. Please look for the link Previous versions link on each of these pages for links to older PDFs.

     

     

    I hope the investment you've made in Adobe software will continue to be mutually beneficial to you and your clients

     

    Cheers,

    David

     
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  • Currently Being Moderated
    Jul 3, 2012 6:56 AM   in reply to Ivan David

    Thanks for that Ivan, but that's pretty obscure. If you choose InDesign Help from the InDesign CS6 Help menu, you're taken to "InDesign Help/Help and Tutorials". There's no obvious link there.

     

    If you do a search for a topic, there's no obvious link there.

     

    You have to notice that the words "InDesign Help" in "InDesign Help/Help and Tutorials" is a blue: Oh, a link! Click on it to take you to the page referenced. Then look through the 7 pt. type on the right to find links to previous versions.

     

    It's equally unlikely to find the more helpful PDF files.

     

    I'm sorry but you guys had a reasonably functional Help system in CS5 and 5.5, and you broke it for no reason that I can guess.

     

    As an Adobe Certified Instructor and Adobe Community Professional, I spend a lot of time helping beginners, and you've just made my job a lot harder.

     
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  • Ivan David
    135 posts
    Jun 9, 2010
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    Jul 3, 2012 8:02 AM   in reply to Steve Werner

    Hi Steve,

     

    Am not sure if we're talking about the same thing here. But help me understand this, because this is important to both of us - that users find the PDF files with relative ease. When you click Help from inside the product, it is designed to go to the latest help meant for that specific release. I just checked and that is working fine. So,

     

    • Were you expecting to find a link to the PDF help for the current versions on that page?
    • Were you expecting to find links to PDF help for older versions on that page?

     

    Thanks,

    David

     
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  • Currently Being Moderated
    Jul 3, 2012 12:54 PM   in reply to Ivan David

    David,

     

    That's NOT the way it's working if you've installed CS6. I just tried it on two of my Macintoshes.

     

    I launched InDesign CS5.5, still installed on these computers. I chose Help > InDesign Help.

     

    It launched the virtually useless AIR application, then when I switch to my browser it displays the same "InDesign Help / Help and tutorials" that CS6 displays. It does NOT show the CS5.5 Help.

     

    You have to go through the steps I described before to find the old Help PDF files.

     

    But beyond that, here are my main complaints:

     

    (1) I checked through a couple sample sections of the InDesign Help file (which I know best).  It's much harder to find information in the new system. The nice bookmark system in the old file has been "simplified" so you can't find topics:

     

    CS5/5.5 PDF Help had hierarchies of topics, making it easier to find what you want:

     

    CS5 Tables.jpg

    In CS6, only top-level categories are shown:

     

    CS6_Tables.jpg

    (2) For no reason, Help topics which were logically arranged before were edited to make it more difficult to find the most important information. For example, regarding the Printing topic, what most users want is what the settings in the Print dialog do:

     

    In CS5, this was placed first:

     

    CS5 Print.jpg

    In CS6, the topics are jumbled around as shown below. The first thing is Trapping and Creating PostScript and EPS files (technical topics almost never needed any more). Other trapping topics are put at the bottom of the list. "Printing document" (what most people want is 2/3 of the way down.

     

    CS6 Print.jpg

    (3) Total misinformation is provided. If you go to Exporting and publishing > Export content to EPUB, the material is totally wrong. It's a description of EPUB export in CS5.5 NOT CS6. The options were totally moved around and new options were added which are not shown.

     

    (4) Information is dropped from the PDF. An example would be "document templates". This is an essential piece of information for a beginner to know. To get to that information, there is a cross-reference to an online help file on Document Templates. Why isn't this included in the PDF file? It's not like you're paying to print a document. There's no excuse for excluding essential information.

     

    (5) The PDF files are much easier to work with and don't require you to be online to view them. It's very hard to find the PDF files as noted above. In the earlier Help system there was a clear link at the top of the Help page to the PDF file. Now no one will find them.

     

    (6) Similar problem with getting to the previous version Help files so you can help someone who is using a previous version.

     
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