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davidmarcashton
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Why does acrobat pro crash so much.!! Its beyond a joke.

Jun 26, 2012 5:27 AM

Tags: #acrobat #pro

Does any body know of a fix please

653 Views   8 Replies   Latest reply: davidmarcashton, Jun 28, 2012 3:19 AM
 
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  • Kendall Plant
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    1. Kendall Plant,
    Jun 26, 2012 8:19 AM   in reply to davidmarcashton
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    I had this problem as well. It would crash everytime I tried open a new file, and then fail to restore anything after restarting.

     

    I was able to "fix" the problem by completely reinstalling Acrobat and then redownloading from the CC page. Make sure you completely uninstall before you try to redownload, or the Application Manager will show that Acrobat is still installed.

     
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  • davidmarcashton
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    2. davidmarcashton,
    Jun 26, 2012 8:35 AM   in reply to Kendall Plant
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    Hi Thanks for the quick response.

     

    How do I go about just uninstalling the Acrobat Pro and keep all of the other programs on there?

     

    Many thanks

     

    dave

     
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  • Kendall Plant
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    3. Kendall Plant,
    Jun 26, 2012 9:34 AM   in reply to davidmarcashton
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    What operating system are you using?

     

    You'll need to go into the Acrobat program file to access the uninstaller (Acrobat X Uninstaller).

     

    For Mac, go to Applications > Adobe Acrobat X Pro > Acrobat X Unistaller (shown below), or read this Adobe article.

    For Windows 7, go to Start > Control Panel > Programs > Programs and Features > Adobe Acrobat X Pro > Acrobat X Uninstaller.

     

    Acrobat.jpg

    If you have any problems, you can post on the Acrobat Installation and Updates forum, or you can try using the Creative Suite Cleaner Tool. Hope this helps!

     
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  • davidmarcashton
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    4. davidmarcashton,
    Jun 26, 2012 9:38 AM   in reply to Kendall Plant
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    Hey... thanks for your speedy help...

     

    hopefully this should cure the problem and my headaches.

     

    Cheers.

     

    Dave

     
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  • davidmarcashton
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    5. davidmarcashton,
    Jun 26, 2012 9:57 AM   in reply to davidmarcashton
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    Hi again...

     

    Sorry for being a pain but I can't seem to be in no mans land right now.

     

    i have unistalled as per your last post. thought I'd  got rid of everything. tried to reinstall, it says that it did... but as you pointed out above, the App Manager now show installed when it isn't...

     

    Now the uninstaller isn't even in the folder ... Doh.

     

    Do you know what I should do nto resolve the issue.

     

    Again many thanks in advance.


    Dave

     
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  • Kendall Plant
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    6. Kendall Plant,
    Jun 26, 2012 10:04 AM   in reply to davidmarcashton
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    No worries! If I remember correctly, I had the same issue. Is the Acrobat file still showing up in your applications/programs folder? If so, try dragging the whole Acrobat file to the trash and then emptying it.

     

    EDIT: The CS Cleaner Tool is another quick way to completely remove any Adobe application.

     
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  • davidmarcashton
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    7. davidmarcashton,
    Jun 26, 2012 10:07 AM   in reply to Kendall Plant
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    LOL... just tried that too.. Oh well...

     

    Hey thanks for your help though. Think I need to go back to school on this... I really should know how to do this after all these years.

     

    Thanks Kendall.

     
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  • davidmarcashton
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    8. davidmarcashton,
    Jun 28, 2012 3:19 AM   in reply to davidmarcashton
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    PS just found the last bits in here...

     

    In Applications > Utilities > Adobe Installers, select the Acrobat X Uninstaller and double-click it.

     

    The the App Manager will recognise that its all uninstalled...

     

    Cheers

     

    dave

     
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