I must say that's not my experience. I wish every piece of software I use had forums like this where within half an hour of posting a problem I had a solution. I couldn't care less if the solution is pretty or not, so long as it works.
Software companies can't win. They release something new this way, with an accompanying support forum, and they're accused of beta testing by proxy. They release something new, say it's finished and let us get on with it, and they're accused of not testing the product enough first.
I haven't paid a penny so far - all the folio testing I've done has been done for free. The plan is to pitch the concept to my company on the basis of what I've developed so far and if they go for it, then start paying. I won't put the money into something like this without being sure that some form of support exists. So far so good as far as I'm concerned!
And thanks again, Bob.
