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Devprasad Calculating status...

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Where do I get detailed instruction for installing 5 discs of a comb. P/shop & Pr. Elements 10 pack?

Jun 26, 2012 11:25 AM

* I have purchased a combined Photoshop Elements 10 & Premiere Elements 10 pack (5 discs but they do not say which is what).

* I installed the 1st disc on my Dell Studio 1555 (with Windows 7 Home Premium 64-bit) as the Photoshop Elements 10 disc 1 - and entered the serial no. which it accepted. I finished the installation (it did not ask for the 2nd disc to be inserted to continue installation).

* Then I tried to install the 2nd disc but it asks me to remove the 1st disc installation including the serial no. How do I progress from here now? I intend to install all 5 discs in this computer.

Can someone please help? Kindly take into account my specific case and tell me the way forward.

2333 Views 20 Replies Latest reply: Nandini_Gupta, Aug 7, 2012 12:14 AM

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1. 99jon,

Jun 26, 2012 11:49 AM in reply to Devprasad

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You only need disk 2 for 64 bit systems. Follow up with disk 4 if you need the content.

However if you have instaled the 32 bit version of Premiere you will need to deactivate it before starting over.

See my previous messages.

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2. seyersert,

Jun 26, 2012 11:54 AM in reply to Devprasad

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since you have windows 7 64 bit

you use disc 1 for pse 10, and disc 2 for pre 10 to install the products
disc 3 is mac installer
disc 4 is the content disc for windows
disc 5 is content disc for mac
you don't need to use all 5 disc to install the products

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3. 99jon,

Jun 26, 2012 12:10 PM in reply to seyersert

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He dosent need disk 1 - that was the first mistake. But thankyou seyerset for you contribution.

Dear Mr Partha Ghosh, if you are unable to follow my previous detailed instructions for deactivation and reinstallation I suggest you speak directly with an Adobe representative. However it would have been helpful if you had been able to give a follow up reply. We provide this help freely and independently of Adobe and over time we have to develop a thick skin, but it’s still nice to be appreciated.
　

Software activation - FreePhone
UK: 0800 328 4536

Adobe Support and Customer Service

UK: 0207 365 0735

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4. fr0gpr!nce,

Jun 26, 2012 12:33 PM in reply to 99jon

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i own Photoshop Elements 10 and Premiere Elements 10 and the previous version (PEPE 9)
i have windows 7 home premium, 64-bit

i believe Seyersert is correct

if you are installing Photoshop Elements 10 in a Win7 64-bit, you should use the disc1; Photoshop Elements doesn't have a 64-bit version so regardless of your OS version, Photoshop Elements 10 should be installed as a 32-bit and disc 1 has it.

for Premiere Elements 10 installation in a 64-bit machine, use Disc2.

i don't use all other 3 discs. they have their own use but i don't think i need them.

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5. 99jon,

Jun 26, 2012 12:49 PM in reply to fr0gpr!nce

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The package says start with disk 2 for 64 bit windows.

Although the print on each disk is rather small.

http://helpx.adobe.com/photoshop-elements/kb/install-premiere-elements -photoshop-elements.html

I have every sympathy with users who struggle with this problem. Whatever possessed Adobe to combine three operating system and five disks, I will never know.

The download for purchases from the adobe store is even worse, containing a multitude of 7z files and applications.

Someone in marketing deserves a kick up the butt!

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6. Devprasad,

Jun 27, 2012 11:16 AM in reply to 99jon

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Hi 99jon,

Thank you very much for your replies. I found some of them quite helpful (although they actually began to make more sense when I read other people's replies).

I think you should change your name from 99jon to 1000jon! You guys are really knowledgeable.

Can I ask you to how many computers can I upload pse 10 & pre 10 programs? I have 2 laptops - all with windows 7 home premium 64-bit, and one imac. Can I upload the programs on all of them? That will help me a lot.

Thanks again for all your help.

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7. 99jon,

Jun 27, 2012 11:41 AM in reply to Devprasad

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You are permitted two activations e.g. one desktop and one laptop, or two laptops etc.

You could also have one Windows and one Mac.

N.B. There is no 64bit support for Premiere Elements on Mac OS X

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8. Devprasad,

Jun 27, 2012 12:07 PM in reply to 99jon

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Can I then uninstall from the 1st computer (laptop) and install the same on my 2nd pc laptop and then in the imac? How do I deactivate the serial no.? I presume I just go to the 'start', control panel, and then uninstall. If I uninstall would that be enough? Please advise how to deactivate the serial no. and then re-activate it in the second laptop (if I have to do that).

Please advise a bit clearly - I am not a computer buff.

Many Thanks.

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9. 99jon,

Jun 27, 2012 12:19 PM in reply to Devprasad

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Open the Editor on the first computer and on the menu click Help >> Deactivate

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10. Barbara B.,

Jun 27, 2012 2:54 PM in reply to Devprasad

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As long as you deactivate you don't have to uninstall.

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11. Devprasad,

Jun 27, 2012 11:06 PM in reply to Barbara B.

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Thanks Barbara.

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12. Devprasad,

Jun 27, 2012 11:07 PM in reply to 99jon

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Thanks 99jon.

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13. Devprasad,

Jun 27, 2012 11:08 PM in reply to fr0gpr!nce

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Thanks Fr0gpr!nce.

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14. Devprasad,

Jun 27, 2012 11:08 PM in reply to seyersert

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Thanks Seyersert.

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15. Devprasad,

Jun 28, 2012 7:00 AM in reply to Barbara B.

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Thanks Barbara.

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16. 99jon,

Jun 28, 2012 7:03 AM in reply to Devprasad

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Is everything now working Partha?

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17. Devprasad,

Jun 30, 2012 11:40 PM in reply to 99jon

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Sorry, did not see your reply until today.

To answer your question, I am not quite there yet (only because I have not tried it yet but I hope to do so now).

I have now installed pse 10 from disc 1 and pre 10 from disc 2 as well as disc 4 for contents (windows) onto my Dell Studio laptop (have'nt tried them yet though).

Now I wish to deactivate both the softwares on this laptop and install these onto my Dell Vostro laptop and imac.

This time I intend to install both pse 10 (32 bit) and pre 10 (64 bit) from disc 2 (I understand that - please correct me if I am wrong - that disc 2 contains just these two softwares) onto the Dell Vostro laptop which has Windows 7 Pro (64 bit). Then of course I install disc 4 for contents. I hope it will go ok.

To deactivate these on my first laptop I understand that I shall have to launch each program, click 'new project' and give a name, click 'help' in the top menu on the editor screen and then click 'deactivate'. This is what you had described to me earlier for pre 10, but is this also true for pse 10?

Sorry for asking questions that are probably no problems to most guys. Thanks.

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18. 99jon,

Jul 2, 2012 1:11 AM in reply to Devprasad

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Hi Partha

Yes that’s correct, on the Dell Studio laptop deactivate both programs in the Editor application by clicking Help à Deactivate…

For the Dell Vostro you can install both PSE and PRE from disk 2; then use disk 4 to add the content.

If you also wish to install on the iMac, use disk 3 to install both PSE and PRE, followed by disk 5 to add the content.

To deactivate PSE simply click the Edit button on the welcome screen, there is no need to start a new project like in PRE, the Editor will launch automatically.

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19. Devprasad,

Jul 2, 2012 4:38 AM in reply to 99jon

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Many Thanks - will try.

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20. Nandini_Gupta,

Aug 7, 2012 12:14 AM in reply to Devprasad

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Here's a thread that describes the contents of each disk in a five-disk Elements pack:
http://forums.adobe.com/thread/1038463?tstart=0

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