Adobe Community: file types don't save properly in CS6

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1. R_Kelly,

May 19, 2012 6:24 AM in reply to steveparke

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Did you point the additional plugins in cs6 to a cs5 plugins folder?

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2. steveparke,

May 19, 2012 6:32 AM in reply to R_Kelly

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yep- just like I did with CS5 to 4, CS4 to 3, etc.
Plan to move those plugin folders into CS6 once I was satisfied with my CS6 familiarity.
But now I'm not sure what to do.
If I work on a PSD file, I do it in 6 to keep working new features and interface. If I have to save properly I have to open in 5 to save to have proper file extensions.

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3. R_Kelly,

May 19, 2012 6:58 AM in reply to steveparke

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That's the trouble probably.

You should install the plugins in the cs6 plugins folder or your certain to have those problems as has been reported on this forum in numerous posts since cs6 came out.

More info:

http://forums.adobe.com/thread/965931?tstart=0

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4. steveparke,

May 19, 2012 7:18 AM in reply to R_Kelly

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ok- I'll look at it. But my point is shouldn't that work since it is a built in feature? I essence an Aobe problem...not a user problem? If it won't work they should remove the option and make that known ahead of time (and sorry, I wasn't reading threads ahead since I never have had an issue with a Photoshop upgrade in the past...guess I was lucky?)

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5. Noel Carboni,

May 19, 2012 8:17 AM in reply to steveparke

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It has never been a good idea to mix plug-ins from different versions of Photoshop. The Extra Plug-ins Folder setting should only point to non-Adobe 3rd party plug-ins. You may have had different problems before.

-Noel

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6. steveparke,

Jun 26, 2012 1:45 PM in reply to Noel Carboni

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not really. It all just worked. And I've worked with Photosop before it even had layers, so I kinda know what I'm talking about. It's odd I can save a jpeg under a different mode and it saves as a jpeg...so it tells me that Adobe has the issue ...other wise it would seem I couldn't pick a different file type and save a jpeg. And PSD files save just fine.

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7. Chris Cox,

Jun 26, 2012 2:31 PM in reply to steveparke

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See the previous replies -- you copied plugins from a previous version of Photoshop, or set the additional plugins preference to a previous version of Photoshop.

The duplicated plugins are causing the file format menu to be off.

This is not a bug in Photoshop, just simple user error (combined with a MacOS issue that makes it difficult to see that the menu is messed up).

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Dec 23, 2006

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8. Noel Carboni,

Jun 26, 2012 2:36 PM in reply to steveparke

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I don't doubt and can appreciate that you have a lot of experience with Photoshop, Steve.

But you have been doing this particular thing wrong all along. Honest. Chris, a Photoshop architect, is telling you so as well.

Mixing plug-ins from different versions of Photoshop has always been a bad idea. You may have had problems or missing functionality you didn't know was attributed to this because of having done so before.

-Noel

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9. steveparke,

Jun 26, 2012 2:46 PM in reply to Chris Cox

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The fact that I could do this on ANY other version was a simple mistake? In reality I should have seen this problem throughout all Photosop versions to date and only CS6 deals with plugins correctly? I don't buy it. I have use Photoshop since the first version. I have pointed to previous folders of plugins since it has been avaialble wiht NO problems. It has only occured on this build, which means it is a mistake that Adobe has made and doesn't want to correct (unless you ARE telling me that it never should have worked and was a fluke for many many years).

I understand at some point it is incumbent on me to go back and redo MY setup rather than you guys fixing a known issue that affects many people (again pointing to the fact that it had worked for many just fine in previous versions). If I had a company where I saw many issues happening for my end users that had NEVER been a problem, I'd simply find a way to fix it on my end. That's what people pay for, not to have to redo their long time workflow (with an option in the preferencs to DO what they are doing with no warning that from here forward that might change) becasue an issue arose that had never been prior to the current build. That's all I'm trying to say. It's not the users fault.

I've gotten used to saving files as a multi picture format to be a jpeg.

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10. Chris Cox,

Jun 26, 2012 2:58 PM in reply to steveparke

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No, in previous versions duplicated plugins may have caused problems, and would have been more visible because they would show up duplicated in the file format menu. In CS6, there are enough changes that older plugins can cause more problems, and a MacOS issue causes the menu to not show duplicates and get out of sync with the internal list of formats.

You never should have pointed to a plugin folder from a previous version. Yes, that was always a mistake, and probably caused some weird problems for you in older versions of Photoshop.

This is just user error. We can work around the OS menu limitation, but you still need to get rid of the duplicated plugins that are causing you problems.

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11. ssprengel,

Jun 26, 2012 3:07 PM in reply to Chris Cox

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With it now known that the Mac OS hides duplicates, perhaps a check for duplicate plug-ins can be made during Photoshop’s initial plug-in scan, and a warning issued.

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12. steveparke,

Jun 26, 2012 3:11 PM in reply to ssprengel

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Good point. It seems that a known issue should have some action taken rather than expecting people to hop on a board and try to figure it out. I'm not stupid, I'm not lazy,but I am busy trying to make a living as a freelancer. Which makes it tought to hop on the interent and find a KNOWN issue that is not adressed in some manner by the company that builds the software. i would not have even thought of that. Thanks ssprengel. To add to what you posted -perhaps you could get a dialogue box that allows you to check or uncheck duplicates

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13. Chris Cox,

Jun 26, 2012 3:13 PM in reply to ssprengel

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We have to allow duplicates to allow for some third party plugins.

But we can work around the OS limitations on the menu and make it more obvious that the user has duplicated the file format plugins.

Normally the user would also see duplication in the filter menu, or just lots of problems with the filters, or warnings about extensions not being compatible with this version of Photoshop -- which should give them some hint about having obsolete plugins loaded.

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14. Chris Cox,

Jun 26, 2012 3:16 PM in reply to steveparke

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It is a known user error, and is documented in the CS6 FAQ, the tech support documentation, here in the forums, and on the feedback.photoshop.com site.

The only action to be taken is to inform users of their mistake and ask them to resolve the duplicated/obsolete plugins.

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file types don't save properly in CS6

May 19, 2012 6:18 AM

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