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ebeck4342
Currently Being Moderated

How to configure high availability and disaster recovery? And user authenticate

Jun 26, 2012 12:25 PM

Tags: #disaster_recovery #high_availability #user_authenticate

We are in the process of rolling out our online help which was created using Robohelp.   In our initial rollout we will provide access to the files via our Client Portal which requires authentication.  We are also planning for our next version where we intend to implement Robohelp server functionality.

 

Our IT team is looking at options on how to configure for High Availability and Disaster Recovery.  It seems that Robohelp doesn't have any built-in functionality in this area.  In addition we require that our users authenticate.  The options for the server version seem to be more internally focused and we would need to solution the authentication using a third party.

 

Would anyone be willing to share their approach in these areas?  Would you be willing to participate in a conference call with our IT Professionals?

 
Replies
  • Currently Being Moderated
    Jun 26, 2012 6:03 PM   in reply to ebeck4342

    Welcome to our community

     

    I've been using RoboHelp for 20 years and participating in forums and answering questions about it for perhaps the last thirteen years. And in all that time I've never seen mention of the items you are asking about.

     

    I'm not sure what exactly you mean by "high availability" and "Disaster Recovery".

     

    Sure, I know what these words mean, but I'm totally lost at what you might expect to see by saying "It seems that Robohelp doesn't have any built-in functionality in this area.". What type of functionality would you expect to see?

     

    Cheers... Rick

     

    Helpful and Handy Links

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  • RoboColum(n)
    5,356 posts
    Oct 8, 2004
    Currently Being Moderated
    Jun 27, 2012 6:23 AM   in reply to ebeck4342

    If you are moving to the RoboHelp Server, it allows you to authenticate users. However if you wanted to authenticate elsewhere (e.g. inside the application) this is also possible. I'm not a developer but I am aware that it can be done. At the back of my mind I remember a conversation some years ago where authentication was passed as part of the help call.

     

    As far as the server hosting and analytics are concerned, you may want to consider using a virtual machine. I've not tried this but again I've heard that it can work. If you had two virtual machines, both with identical configuration and content, it would be easy to switch between them if required.

     
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  • Currently Being Moderated
    Jun 27, 2012 6:34 AM   in reply to ebeck4342

    Hello again

     

    I see my good friend Peter replied to your LInkedIn post where you cross-posted the same question. For those here that have no clue what Peter stated, here it is:

     

    What are you seeking to recover? Your projects? Your outputs? This sounds like a question more appropriate to Disaster Recovery consultants and far wider reaching than RoboHelp. To me it seems like a question your IT people should be asking direct to such consultants who would expect a fee for their advice.

     

    I would agree with Peter's reply.

     

    I'll also go further and ask what exactly is being done in this realm for the application? Help files generally are there to support an application on the server. So whatever you are doing for the applciation should also be able to be used for the WebHelp, FlashHelp or web based AIR Help files, no?

     

    Cheers... Rick


    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

    Begin learning RoboHelp HTML 7, 8 or 9 within the day!

    Adobe Certified RoboHelp HTML Training

    SorcerStone Blog

    RoboHelp eBooks

     
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  • Currently Being Moderated
    Jun 27, 2012 12:17 PM   in reply to ebeck4342

    I don't think there is a norm. Our customers all require the software and the help to be on their own servers behind firewalls and they do not allow staff internet access.

     

    Clearly your customers are happy to access help that is external. You will need to investigate how to handle authentication when those accessing the help are not part of the network and have no logons. I am not saying RoboHelp Server cannot handle that. Simply that I don't know and hopefully making this point will prompt those who have such knowledge to advise you.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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