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tacocorp
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Error when saving audio file

Jun 30, 2011 2:37 PM

I am having an issue when trying to save an audio file.  Looking for some help on what might be causing the problem.  With the audio file highlighted, I select Save As and title the file.  When I hit OK, this error comes up..The file is in use by another application and cannot be overwritten.  I am saving the file name as something new so it is not trying to overwrite a file with the same name.  Also there is not another Audition opened in the background or any other programs that could cause "another application" error.  Thanks for your help.

 
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  • Currently Being Moderated
    Jun 30, 2011 2:44 PM   in reply to tacocorp

    Hi TacoCorp,

     

    Can you post more information?   What's posted isn't enough info.

     

    What OS are you on, what type of drive are you saving to (local, FW, USB, network, etc), what file type are you trying to save as, are you able to save a Session file to that location?

     

    thx.

     
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  • Currently Being Moderated
    Jun 30, 2011 3:41 PM   in reply to tacocorp

    Thanks for the added info.   I ask because we're tracking a similar issue that was reported through the normal tech support channels.

     

    Please let us know if any of the following apply to you (I understand if any of this doesn't make sense or if you don't have access to the information)

     

     

    1. File length doesn't make a difference (try save a file of only a few samples)
    2. You have not had this issue with Adobe Audition 2.0 and Cool Edit Professional 2000, it has never worked in Audition CS5.5
    3. You can save the file to the local workstation drive and then copy it using Windows Explorer to the network share with no issues.
    4. You are using Windows Storage Server 2003 in a Raid 10 array for your storage server.
    5. Active Directory and the workstations have the proper permissions to read and write to the network shares.
    6. The workstations running Adobe Audition CS5.5 are running Windows 7 Profession 32bit and have Active Directory Login
    7. You are able to save to the local drive and copy the file to the same network share via Windows Explorer
    8. Toggling the saving of Metadata and Markers doesn't make a difference
    9. You are able to save as other formats (try AIFF, MP3, and a SESX session)
    10. Running Audition as Administrator makes no difference
    11. Running Audition in XP compatibility mode makes no difference
    12. Turning off the writing of .pkf files doesn't make a difference

     

    Also, if you're able to do so, try installing "Unlocker" (http://www.filehippo.com/download_unlocker/) to see what app is reported to still be holding on to the file.

     
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  • Currently Being Moderated
    Sep 26, 2011 2:48 PM   in reply to tacocorp

    Thanks for all the information, unfortunately, I didn't see any magic bullets in the responses.  Did you get a chance to try this:

    Also, if you're able to do so, try installing "Unlocker" (http://www.filehippo.com/download_unlocker/) to see what app is reported to still be holding on to the file.

     
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  • Currently Being Moderated
    Sep 26, 2011 2:55 PM   in reply to tacocorp

    tacocorp wrote:

     

    Not sure about Active Directory Login

     

    Right-click on My Computer, and you'll see a screen that looks like this:

     

    Directory.JPG

    Go ahead and take a screenshot of that and post (you can private msg it to me if you prefer).

     

     

    tacocorp wrote:

     

     

    Toggling the saving of Metadata and Markers doesn't make a difference.  Sorry do not know

     

    You can toggle this option in the Save As Dialog:

    Size.jpg

     

    tacocorp wrote:

     

     

    Turning off the writing of .pkf files doesn't make a difference.  Sorry not sure how to do that

    This is in Preferences > Media & Disk Cache:

     

    pkf.JPG

     
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  • Currently Being Moderated
    Nov 20, 2011 12:41 PM   in reply to Charles VW

    Charles

    I am having this issue as well with the AU5.5 and Windows 7. One of the tech support guys helped me with my ticket, and asked me to do all of the above as well, it does not fix the issue. The worst part is, it is completely random. I am saving a mixdown file (defaulted to .WAV unless you can tell me how to change that). I want the mixdown saved as an MP3. Sometimes to the same directory, sometimes not. All on a laptop local hard drive. Completely random. Sometimes it saves without an error, sometimes not.

     
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  • Admiral Cook
    169 posts
    Jul 3, 2009
    Currently Being Moderated
    Nov 21, 2011 3:37 AM   in reply to phillocascio

    I'm having the same problem with Save Selection As, but not always.

     

    By repeating save steps it goes fine.

     

    There are no any rules on when it happens. I'm usually working with WAVs, different lengths, saving to local disk, using Win7x64, latest Audition.

     
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  • Currently Being Moderated
    Nov 21, 2011 12:43 PM   in reply to tacocorp

    Same problem, here...

    It happens with regular File - Save As and batch.

    I can turn right around and delete the files with windows explorer and resave and it usually works.

    I'm also using windows 7 pro (32-bit) in an active directory environment (saving .wav over network - saving local worked every time).

    Interestingly enough, I saved 3 mixdowns and had problems with 2 of them.  I opened unlocker and haven't had a problem with like 8 in a row.

    I blame windows 7 (I've found multiple network file problems with windows 7), but I haven't had the problem with AA3.

    JJ

     
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  • SteveG(AudioMasters)
    5,602 posts
    Oct 26, 2006
    Currently Being Moderated
    Nov 21, 2011 1:48 PM   in reply to Fa310tx

    Fa310tx wrote:


    I blame windows 7

     

    Well, I run CS5.5 on XP. And no, I've never had any of these problems at all. So my money says you're right...

     

    As far as my experience of W7 in general is concerned, so far all I've found out is that it messes with a load of stuff that it has absolutely no right to. How anybody at all can use it with an internal (integrated) sound device is a complete mystery to me - there have been so many posts about this now that I lost count ages ago. Seems that the only way to run it is with an external ASIO device, and then you still seem to be left with all these file-save anomalies.

     

    My guess is that this is all to do with parameters being passed to the OS, and the OS either not recieving them, or ignoring them, depending on... well your guess is as good as mine, quite frankly. And people say it's random; well what a pain. Random faults are about the hardest there are to pin down.

     
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  • Currently Being Moderated
    Nov 22, 2011 8:41 AM   in reply to phillocascio

    phillocascio wrote:

     

    I am saving a mixdown file (defaulted to .WAV unless you can tell me how to change that). I want the mixdown saved as an MP3. Sometimes to the same directory, sometimes not. All on a laptop local hard drive. Completely random. Sometimes it saves without an error, sometimes not.

     

    Hi Phil,

     

    Most of the posters on this thread are experiencing this issue when saving to a network drive.  This is the first report I've heard of this sort of issue when saving on the local hard drive.  Can you provide a screenshot or the specific error message you're receiving? 

     

    In order to save a mixdown to a specific file format, view the mixdown in the Waveform view, then select File > Save As...  In the dialog that pops up, you can select MP3 by clicking the button to the right of the Format: box. 

     
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  • Currently Being Moderated
    Nov 22, 2011 8:48 AM   in reply to Fa310tx

    Fa310tx wrote:

     

    I blame windows 7 (I've found multiple network file problems with windows 7), but I haven't had the problem with AA3.

    I do, too, but there may be a way for Audition to catch this problem and work around it.  Except for Phil, it seems most users who have reported this problem in the forums and directly through tech support or e-mail have been attempting to save to an location on an Active Directory Windows network on Windows 7.  (Has anyone experienced this on Windows Vista?)

     

    Since it's intermittent and random, AND at least one of you has noted that the problem hasn't appeared since running unlocker - a tool that interferes with the standard process and may be prevent or reduce possible race conditions that cause this - it seems likely we can trace this using the Windows debugger tools IF we can reproduce the problem.  So far, I haven't had any luck but I may just need to setup a private Active Directory-based network that I have absolute control over.

     
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  • Currently Being Moderated
    Nov 23, 2011 10:30 AM   in reply to _durin_

    Durin

    Here is the screen shot. Occasionally there is another error that contains the phrase "or the disk is full" which makes no sense. It's got plenty of space on it.

    I discussed the case this morning with Mohit and we created another admistrator log-in. The issue did not repeat itself, as I tested mixdowns with this new login. However this weekend would be the real test of it.

    audition error.jpg

    Thanks

    Phil

     
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  • Currently Being Moderated
    Nov 23, 2011 1:16 PM   in reply to phillocascio

    Thanks, Phil.  I look forward to hearing your results over the weekend - it should provide some guidance on tracking this down internally.  I won't have a chance to dig into it too much until next week, but will keep you all up to date on what we find.

     
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  • Currently Being Moderated
    Dec 10, 2011 1:15 PM   in reply to _durin_

    Durin

    I am still having problems, even after tech support suggested trying logging on as a different user. I did that, and the problem has been appearing when trying to save files, "save as" command when trying to save bits of a file, and "save selection as" command. New errors have appeared as well. I am attaching three errors. This is getting very frustrating.  

    aud error 2.pngaudition error 3.PNGerror 4.PNG

     
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  • Currently Being Moderated
    Dec 12, 2011 10:46 AM   in reply to phillocascio

    Thanks, Phil.  I'm spending this week digging into this issue exclusively.  So far, I have not had the problem but will be tackling it from different angles.

     

    The different error messages you've provided are helpful.  Just so I'm clear, you receive these errors at completely different times, correct?  They didn't come up one-after-the-other as part of the same failed Save attempt?

     

    For others who experience this issue, are you also running Win7 or Vista?  I don't believe I've received any reports of this occurring under XP, which is helpful.

     

    I'll be back with new questions.  Thanks again for your persistence and help.

    Durin

     
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  • Currently Being Moderated
    Dec 12, 2011 7:19 PM   in reply to _durin_

    Durin

     

    *I'm running the program on Windows 7 on a brand new laptop

    *The error messages usually happen when I'm trying to save a file after

    I've changed it, or saving a mixdown. Either saving it as a .wav or

    mp3, doesn't matter.

    *In every case, the error message appears sometimes 1,2,3 or more times in

    a row.

    *However, I can always save the file the way I want it, if I keep trying to

    save it enough times. Eventually, the error message goes away and I can

    save the file.

    *Sometimes, I dont get an error message.

    *I can save 2 files in a row with no problem, then the message will appear

    for the next 4 files.

    *I've tried saving the file to a different folder,, even the desktop. That

    doesnt solve it either.

     

    Let me know if you have any more questions, I'd be happy to help....

    Phil LoCascio

    Colts Neck, NJ

    phillocascio@gmail.com

    (301) 332-7220 c

    http://www.linkedin.com/pub/phil-locascio/7/762/9a3

     
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  • Currently Being Moderated
    Dec 14, 2011 2:23 PM   in reply to phillocascio

    I wonder how much ram is on these systems or whether the disk cache is set to some non audio external drive.

     
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  • Currently Being Moderated
    Dec 15, 2011 6:50 AM   in reply to _durin_

    Durin

    Thanks for your help on this. Back in town so I can help you with info on

    laptop.

    The error messages are sometimes one after the other, sometimes different,

    some the same. Completely random. But I can always save the file after a

    certain number of tries. Sometimes it saves it without error, sometimes it

    takes 6 times!

    The error (when it happens) always happens when saving either the session,

    or a file that has been edited. Usually I need to convert mixdowns from wav

    to mp3 and thats when it happens. Also sometimes when editing and saving an

    mp3 by itself.

    The laptop is running Win 7, a Toshiba satellite C655-S5212 Hard Drive

    Toshiba MK3275GSX with 8GB RAM. I'd be happy to share desktop if you need

    to poke around.

    Thanks

    Phil LoCascio

    Colts Neck, NJ

    phillocascio@gmail.com

    (301) 332-7220 c

    http://www.linkedin.com/pub/phil-locascio/7/762/9a3

     
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  • Currently Being Moderated
    Feb 6, 2012 10:01 AM   in reply to tacocorp

    Wanted to follow-up on the issues reported in this thread.

     

    There are two different issues being reported, with similar symptoms but slightly different causes.  In general, when writing to audio files, Audition first writes the audio data and closes the file, instructing a separate library to store the metadata.  This library re-opens the file, writes the correct metadata blob for the file type, then closes the file once more.  When systems or network shares have an automated synchronization or backup service, there may be timing collisions where the backup process starts before the metadata library has finished its operation, resulting in a write failure.

     

    Write Failure when saving over Windows Active Directory Shared Folder

    This issue appears to be introduced with changes in Windows Vista/7 network sharing AND changes in Audition's writing of metadata to files.  We have introduced a fix for CS 6 that should prevent this problem from occurring, but IT administrators may be able to minimize this risk for other applications which may open and close a file multiple times by reducing the delay between recognition of a write/save operation and initiation of the sync process.

     

    Write failure when saving to a local drive

    We easily reproduced this problem with Safe Copy Backup, but I suspect other synchronization services like DropBox might be affected as well.  Many of these tools offer a variable preference to allow some delay before synchronizing files, which would solve the problem with the appropriate value.  You may also want to ensure you save to a non-monitored location, or disable the writing of metadata when exporting.

     

    We will investigate the possibility of writing audio data and metadata in the same operation, which should minimize or prevent this problem from occuring, although I'm doubtful this solution would be completed for CS 6.

     

    Thanks for everyones help in troubleshooting this.  It was a tough one to track down, but it's very satisfying to have solved the mystery.

    Durin

     
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  • Currently Being Moderated
    Jun 7, 2012 5:39 PM   in reply to _durin_

    Is there a solution to this? I have spent hours editing 24 tracks of WAV files, and when I go to save every file gets "file in use" error. This is saving to an external USB drive from Windows 7. I have DropBox installed, but it is not monitoring that drive at all, much less the directory. I also stopped DropBox and tried to save again... same problem.

     

    This is a huge bug... how can I save my modified WAV files??

     
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  • Currently Being Moderated
    Jun 25, 2012 6:54 PM   in reply to _durin_

    I'm not completely sure if I am having the same problem as the rest of the fellas. I have Audition version 5.5 (6 if you prefer) and some files will save all the way to 99% and stop. This creates a seperate file with a "~$" tag at the front of it. I have to use the task manager to shut down audition because it would sit there forever otherwise. I normally work with wav files. For some reason these files will not be deleted no matter what I do. The even crash my explorer.exe.. File lengths are generally an hour long. *Edit Some of the files, not all, have at least 300 cue markers in them at one point.

     

    I AM on Windows 7 like most of the gents here. 64 bit. Quad-core processor, 12 gb of ram.

     

    I have a sneaking suspicion that this is a windows 7/my IT departments fault. Anyone but Adobes. I love Audition... Just wish I could save my work proper.

     
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  • Currently Being Moderated
    Jun 25, 2012 6:56 PM   in reply to dib pwnt

    It does sound like another process is preventing the file from being completely written.  As a quick test, does this happen if you uncheck the "Save markers and metadata" option in the save dialog?  If so, look for any automate backup or sync services as these often grab a file the instant it is closed by an app, even if the app is technically not finished with it.

     
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  • Currently Being Moderated
    Jun 25, 2012 8:23 PM   in reply to _durin_

    I will say that I haven't had the problem since I've stopped using "Save markers and metadata".

    Pretty much the only time I actually want to save that stuff is if it's a sesx.

    JJ

     
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  • Currently Being Moderated
    Jun 26, 2012 7:49 PM   in reply to _durin_

    I just tried to save without using "Save markers and metadata" checked. Still froze at 99%. I was hoping that would solve my problem, but alas, its never that easy... This is frustrating.

     

    *Edit


    I have two hard drives in my computer. I'm thinking im going to move the audio I'm working on to the C drive and see if I have any problems with it then. I'm also contemplating unchecking "Add marker changes to undo history" (even though I love that function) to see if the problem persists even still.

     
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  • Currently Being Moderated
    Jun 26, 2012 7:53 PM   in reply to _durin_

    I had this problem for a while under XP when the secondary drive started to go bad.  The SATA chip would be intermittant and cause the hang.  Once I changed the destination drive to a different firewire drive the problem stopped.  I salvaged the drive and scrapped the enclosure.  I have not been able to replicate the issue on my x64 Win7 machines but I do not have automated backup on the network either.

     
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  • Currently Being Moderated
    Dec 26, 2012 6:23 AM   in reply to TheJackAttack

    OK folks, it has been a year and a half since this was first reported... is there a fix for Audition? I cannot (ever) save WAV files to my external USB 1TB disk drive... goes to 99% done, then "The file is in use by another application and cannot be overwritten". Does not matter if I choose to save metadata or not, same problem. Every other app I have works fine with this external drive.

     

    Windows 7 SP1 Home Premium, 64 bit

    Audition CS5.5 "Version 4.0 build 1815"

     
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